The Specified Commercial Transactions Act was designed to protect the interests of customers making purchases either online, or through mail orders, and states that all sellers must display a page (“Commerce Disclosure”) that provides basic information about their business and how it operates. Sellers who use Stripe to process payments must display items equivalent to "Commercial Disclosure” on the homepage required by the "Installment Sales Act" even if they do not conduct mail-order sales to consumers subject to the Specified Commercial Transactions Act. This guide explains what Stripe requires its merchants to list on the "Commercial Disclosure”. We do not guarantee compliance with the Specified Commercial Transactions Act or other laws.
Revised Specified Commercial Transactions Act came into effect in June 2022, which changed some obligations for online businesses serving Japanese consumers. In addition to the obligation to display "Commercial Disclosure”, a new mandate was introduced for mail-order businesses to display certain items on the "final confirmation page" displayed to customers. You can find more information here.
The format of the “Commercial Disclosure” page can be flexible to a certain extent, but please check that the following required items are included when creating the page.
The title of the page should be "Commercial Disclosure”(特定商取引法に基づく表記) or "Mail Order Sales Disclosure”(通信販売に関する表示事項).
Include all required items on one page.
Make the page accessible from your homepage and payment area. Many of our users place this link in their footer or navigation bar.
"Commercial Disclosure” page must contain the following information:
| Item Type | Explanation | Example |
| Legal Name | For businesses, this is your registered trade name. If you are an individual, this is your registered trade name or full legal name. | ABC K.K. John Smith |
| Address | The address of your place of business (address on the registry). *If you are a sole proprietor, you can omit it by saying “We will disclose without delay if requested". |
**-**12 Nagatacho, Chiyoda-ku, Tokyo 〒100-6178 |
| Phone number | A phone number your customers can use to contact you in Japanese. *If you are a sole proprietor, you can omit it by saying “We will disclose without delay if requested". |
03-1234-5678 Hours 10:00 - 18:00 (excluding weekends and holidays) |
| Email address | An email address your customers can use to contact you | [email protected] |
| Head of Operations | The head of your organization or business, or a designated company representative | John Smith |
| Additional fees | Provide information about any fees that your customers may be subject to in addition to the cost of the product or service itself, including (but not limited to): shipping costs, processing fees, etc. | - A flat-rate shipping cost: ¥1000 per box - Transaction fee for Konbini payments: ¥100 |
| Exchanges & Returns Policy | All of our users must maintain a fair refund policy. Explain how you handle exchanges and refunds here. Please prepare two separate explanations; one is for handling the item that is defective, the other one is for handling the item that is not defective. | ＜Returns and exchanges requested by customers＞ Items before shipping: You can cancel your order by pressing the cancel button on the website. Items after shipping: Unopened items can be refunded or exchanged for items of equal or lesser value only if you contact the customer support center (insert phone number) within 10 days of the arrival of the item. We do not accept returns or exchanges of items after opening. ＜Returns and exchanges for defective goods and services＞ Please contact the customer support center (*insert phone number*). We will refund or exchange with new products at our shipping cost. |
| Delivery times | When the goods will be delivered to the customer or when the service will be provided after the customer has placed an order. | Orders will be processed within 3-5 business days. Products should be received within 14 days and are available as soon as you place your order. |
| Accepted payment methods | All payment methods available for customers to pay for the service | Credit cards or via local bank transfer |
| Payment period | Period that customers are expected to make payments. | Credit card payments are processed immediately, while local bank transfers must be sent within 3 days of the date of order. |
| Price | Sales price of the product or service (including consumption tax) | ¥4,000 Amounts listed on each product page |
Depending on the products or services you are selling, you may want to also include the following.
Please note that in the case of a continuing sales contract (when it is necessary to conclude a contract with recurring payments), there is another provision.
| Item Type | Explanation | Example |
| Application period | If you are selling products or services only for a certain period of time (such as before an event), please state it here. | Applications can be made through March 21. |
| Available quantity | If you are only selling a fixed number of your product, or if there are other restrictions on sales, please state it here. | Limited to the first 200 customers only. / You can purchase up to two per person. |
| Operating environment | If you are selling software, state the operating system requirements (e.g. disk space, operating system). | iOS 9.3, 64GB, iPhone 5 or later. |
Using Checkout or Payment Links, you can display the link in your payment page by setting your Specified Commercial Transactions Act disclosure page URL in Dashboard.
[Settings]
Go to “public details”
Register your page in “Commerce disclosures” at the bottom of the page
Customers can view the page from the “Commerce Disclosure” link at the bottom of the Checkout page.
If you are accepting Konbini payments, you must include the following:
The website must be accessible in Japanese language.
Support Phone Number must be a landline phone number or an IP-based phone number (050) connected to a landline. Mobile numbers are not allowed.
Support operating hours must be listed under contact information (TEL & Mail).
If you are a sole proprietor and would like to add your business name as reference, please list the business owner name on the top of the page, then add the business name below. The owner's name must always be listed on top