To protect your safety, all changes to your domain's contact information need to be approved by you via email.

When you register or change a Squarespace domain's contact information, we'll email you requesting that you confirm your domain's contact information by clicking a link. If you don't verify your domain registration within 15 days of registration, your domain will be suspended. 

Note: Verification is required per ICANN’s 2013 Registrar Accreditation Agreement.

Before you begin

When you register a custom domain with Squarespace, you'll receive an email from us prompting you to verify ownership of your domain. The sender and subject line of the email depends on your registrar is Squarespace Domains LLC or Tucows:

Tip: The email is sent to the contact email address you entered upon registration. Search your inbox and spam folder for the sending address or subject line.

Verify your domain

When you find the domain registrar verification email, follow these steps to verify:

1. Click on the link in the email asking you to verify your domain.
2. Click the Verify Information button after you've reviewed the information.

Email verification required status

When your domain is pending verification, the domain in your domains dashboard will have an "Action Required" status.

Click the domain to view details and resend the verification email.

Resend the verification email

If you didn't receive the verification email, you can ask us to resend it from your domains dashboard.

If you see a "Failed to send" message

If you see a Failed to send message, this means the email was bounced or wasn't received. To try again, change your domain's contact email address or contact us to investigate why your email address isn't working.

Note: We don't recommend using an Apple email address as your domain contact email. These addresses usually end in @mac.com, @me.com, or @icloud.com. In many cases, these accounts mark Squarespace verification emails as spam, making it more difficult to verify your domain and complete registration. 

If your domain is suspended

If you don't verify your domain within 15 days, it will be temporarily suspended. During this time, your domain won't connect to your Squarespace site until it's verified.

To learn more about how to unsuspend your domain by resending yourself the verification email, visit Fixing a suspended Squarespace domain.