Question
Innova Solutions
IN
Last activity: 18 Dec 2024 8:53 EST
PDC Notifications are Delayed
Please note that our application QP's were stopped at 6:30 pm but we have received the notification of the same at 7:30 pm. There is an Hour difference in between the actual event and the mail alert which we have received it.
Can any one let us know if we have to make any configuration setting to get the PDC Alerts ontime?
Also there were 20 QP's which were stopped as part of Maintenance, but we were notified about only 12 QP's but we have not received the update of 8 QP's till date.
Innova Solutions
IN
@PAVANK6955 Gentle Reminder Follow up: Can any one let us know if we have to make any configuration setting to get the PDC Alerts to make sure we receive all the alerts on time ?
Updated: 20 Nov 2024 6:55 EST
Pegasystems Inc.
CA
PDC receives the events when the alerts are generated in the system.
Could you please check when the alert logs are generated for 12 QPs? And do you see any entries in the alert log for missing 8 QPs?
Updated: 3 Dec 2024 10:42 EST
Innova Solutions
IN
@RameshSangili Thank you for your response. Sure, we will check on the entries in the alert log.
Actually, we would like to know what exactly is the triggering point for the PDC alert being sent by the Pega to us.
Here we have couple of scenarios:
1. If we Stop the QPs manually
2. If the QPs get automatically stopped because of some error, exception or any unforeseen reason.
So, we would like to know if PDC will trigger an alert email for both the above mentioned scenarios if we have configured the alert code OPS0042.
Apart from the above two scenarios is there any other condition for which OPS0042 will trigger an alert?
Innova Solutions
IN
@PAVANK6955 Gentle Reminder Follow up