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Question

 Ganesh Kumar CV (GaneshKumarC3200)
Virtusa UK Ltd

Virtusa UK Ltd
GB
GaneshKumarC3200 Member since 2020 31 posts
Virtusa UK Ltd
Posted: 3 weeks 1 day ago
Last activity: 2 days 18 hours ago
Posted: 28 Nov 2024 8:48 EST
Last activity: 18 Dec 2024 3:30 EST
Solved

Reassign cases between worklist and workqueue

Hi

I want the following basic things to be done in Constellation. I am not seeing any widgets or ootb options available. Can anyone please advise?

1. Move a case from worklist to workqueue and vice versa

2. Bulk move cases from worklist to workqueue and vice versa

3. Reassign a case to different user

Thanks

Ganesh

***Edited by Moderator Marije to add Capability tags***
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Pega Platform
User Experience
Constellation
Case Management
Financial Services

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Accepted Solution

Posted: 3 weeks ago
Updated: 2 days ago
Posted: 28 Nov 2024 13:51 EST
Updated: 18 Dec 2024 3:30 EST
Ramesh Sangili (RameshSangili)
PEGA
Lead System Architect
Pegasystems Inc.
CA

@GaneshKumarC3200

Create a flow action to reuse the functionality of the out-of-the-box transfer assignment. Mark your flow action enabled for bulk action so that you can perform bulk actions from a Landing Page of that case using the List Template. Your RD joins with Work and Assign-Worklist/Workbasket. 

 

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