iPhone Support

Forgot your Apple Account password?

Reset your password to regain access to your Apple Account.

Reset password

If your Apple Account is locked or disabled

Find out what to do if you can’t sign in because your account is locked, disabled, or not active.

If your iPhone is disabled or you forgot your passcode

If you entered the wrong passcode too many times, your iPhone might be disabled. If you can’t remember the passcode, learn how to use recovery mode.

Back up your iPhone

You can back up automatically with iCloud, or back up to a computer.

Update your iPhone

If you're experiencing an issue, updating iOS might fix it. Plus you’ll get the latest features and security enhancements. 

Learn how to update

If your iPhone won't turn on or is frozen

Press the volume up button, then the volume down button, and then hold the side button until the iPhone begins to restart.

If you can't update

Find out why you might be unable to update your iPhone, and what steps to take.

Use eSIM on iPhone

Stored digitally in your iPhone, an eSIM is like a physical SIM without the card. See how to set up a new eSIM or transfer one from your previous iPhone.

Get help with battery life

Find out what to do if you think your iPhone battery is draining too quickly.

Media Purchases and Subscriptions

Manage media purchases

View your receipts for the App Store and iTunes Store, and request a refund for accidental purchases.

Manage subscriptions

Change or cancel a subscription you purchased from Apple or in an app from the App Store.

If you're unable to purchase

Learn what to do if your payment method is declined, or you can't make a purchase in the App Store or iTunes Store.

iPhone User Guide

Learn about all the features, apps, and settings of your iPhone.

Apple Communities

Find answers, ask questions, and connect with other Apple users.

Get Service and Support

Find Apple Stores and Apple Authorized Service Providers near you.