Library Services Coordinator - Technology Support (Part-time)

Description You are the hands that carry out the Suffolk Public Library's (SPL) vision and mission, the energy that keeps SPL moving forward.
You bring new ideas, services and programs to fruition.
As the implementer, you thrive in a leadership role, taking big ideas and organizing teams and projects to bring those ideas to life.
You question the status quo, asking questions and exploring new approaches.
You employ your experience and expertise to create programs and services with impact.
You are driven by community need and are constantly learning in order to help SPL serve its community in new and innovative ways.
You are passionate about the library's mission and work independently to generate projects that reflect the SPL's priorities.
As part of a team, you inspire others to learn and grow alongside you.
This position will be an integral member of the Technology and Content Strategy team, reporting to the Technology and Content Strategy Manager.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Essential Job Functions Coordinates and supervises the operations of technology support in the Suffolk Public Library System.
Provides technical support to users by researching and troubleshooting problems.
Responds to questions and helpdesk tickets in a prompt and courteous manner.
Compiles documentation pertinent to helpdesk requests and outlines their resolution.
Trains staff on basic technology skills.
Maintains Library staff and public computers and performs preventive maintenance under supervision of the Technology and Content Strategy Manager.
Performs hands on tasks on Library desktops and tablets, including installing, removing and updating software, installing hardware and configuring systems and applications.
Manages Library technology inventory.
Ensures the library's technology and systems are in compliance with library policies and procedures.
Prepares statistical and financial reports for library technology and systems.
Analyzes data to determine department current and future needs.
Monitors, evaluates and coordinates the integration of new technologies into library services.
Provides timely and efficient technology support to staff and the community on a variety of technological equipment and resources.
Learns understands and incorporates emerging technology trends to predict the direction of change and design responsive library services and programs.
Develops and provides training for staff and the community on new technologies and coordinate technology training for staff with the Staff Training and Development Coordinator.
Conducts strategic planning for the Technology and Content Strategy Department in coordination with the City.
Performs tasks at the circulation desk of the library including checking library materials in and out, preparing books to be shelved, registering and processing library cards, collecting materials for the book depository and securing the library at the end of the business day.
Directs, advises, provides, assists and instructs customers with locating library materials, answering reference and directional questions and placing reserve requests.
Attends training, seminars, classes or conferences to further develop professional skills.
Contributes to staff meeting agendas and leads discussions to explore continued improvement opportunities, solicit feedback, promote teamwork and provide training.
Responds to internal and external customers in crisis by identifying concerns or complaints by using independent judgment, discretion and negotiation skills to determine appropriate resolution.
Identifies and analyzes building maintenance and equipment problems to determine course of action or solution to ensure safety, security and comfort of internal and external customers.
Documents accident, personnel and incident reports to comply with City, State and Federal guidelines.
Leads, facilitates and participates in City and department teams to develop strategic plans, resolve problems and improve current processes.
Creates, develops and produces professional marketing items in all formats to promote classes and events.
Other duties as assigned.
Required Qualifications Bachelor's degree in a related field, or 3 to 5 years of experience in public library, customer service or IT/Help Desk support services; ability to communicate and coordinate with outside vendors for technical support; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
Experience with Microsoft Office applications, desktop and mobile operating systems, and diagnostic tools.
Knowledge of emerging technologies, networking concepts including email, VPNs and firewalls.
Requires a valid driver's license.