Next Business Day Delivery

We currently offer Next Business Day Delivery to select cities for orders placed before 1pm.

This service is available only for consumer products and applies to orders being shipped to the following locations:

• Ahmedabad
• Bangalore
• Chennai
• Hyderabad
• Kolkata
• Mumbai
• NCR Delhi/Gurgaon/Noida/Faridabad

Shipping & Delivery

When will I receive my order?

Provided that your ordered item is in stock it will usually take 7 business days to deliver your order to you after is has been processed and payment is received and cleared.

To get the approximated delivery time, enter your area Post Code on the product page before you make your purchase.

Please remember that all our deliveries will require a signature.

Do you ship orders outside of India?

Currently, we do not ship to addresses outside of India.

What are your shipping rates?

Delivery of all orders is currently free of charge.

Track Your Orders

How do I check the status of my order?

Click on the My Account at the top right of HP Online Store and choose My Orders
You can also track your order here: Track Order

Cash On Delivery (COD)

Cash on Delivery (COD) is applicable for Ink & Toner purchases below ₹5,000. Orders placed on COD terms are accepted and processed in good faith, with the understanding that payment for the order amount will be made in cash at the time of delivery. Thereafter, the delivery process is initiated.

Credit Card

We accept Visa, MasterCard, Diners Club, and American Express credit cards, as well as Net Banking from more than 50 banks. All international cards are accepted. The delivery address must be within India.

Direct Deposits / Bank Transfers

Please make RTGS/NEFT Payments as per the following details:

Beneficiary Name	Savex Technologies PVT LTD
Beneficiary Address	124, Maker Chambers |||, Nariman Point, Mumbai-400021
Bank Name	Axis Bank Ltd
Bank Address	Sandoz House, 1st Floor Annie Besant Road Mumbai 400018
Branch	Nariman Point
Account No	SAVTxxxxxxxxxx ("xxxxxxxxxx" is the 10-digit customer shipping mobile no.)
IFSC Code	UTIB0CCH274 (0 is zero)

E-Wallets

We accept the following e-wallets so you can make secure and easy payments for your desired HP products whenever, wherever:

EMI

Select products may be offered on EMI as a promotional offer. This EMI offer may be restricted to credit cards from select banks. The subvention charges may be partly or fully charged to the customer as part of the offer. Such EMI offers are subject to approval by the respective banks.

Is a deposit required?

Once approval is obtained from your bank, the deduction will appear in your monthly statement. The total amount will be divided equally based on the duration of the Instalment Payment Plan.

How are my monthly payments made?

Once approval is obtained from your bank, the deduction will appear in your monthly statement. The total amount will be divided equally based on the duration of the Instalment Payment Plan.

What are the steps to avail of EMI?

Step 1: Check the EMI option on the product detail page.

Step 2: Select EMI/Cashback at the checkout page.

Step 3: Choose your tenure and other details on the payment page.

Step 4: Choose your preferred EMI method

Change or Cancel An Order

Can I cancel or change my order?

Orders can only be cancelled before shipping. Please call our HP Shopping Call Centre on 1800 180 1810 to cancel an order. A cancellation fee of 5% of the order value will be applicable.

Refunds

The HP Online Store will accept returns up to 7 days after delivery for most products.

Please contact HP Online Store to speak to our customer service staff who will give advice on refund process:

• 1800 108 4747, Option 1 then 2

• Monday to Friday, 9:00 a.m. to 6:00 p.m.

• Saturday, 9:00 a.m. to 3:00 p.m. (excluding public holidays)

If the shipment was also initiated at the time of cancellation request, an additional charge of 2% of the order value or Rs.200/- (Rupees Two Hundred only) whichever is higher will be charged in addition to the cancellation charges of 5% of the order value.
All refunds against order cancellations after adjusting the cancellation charges will be routed through the original payment process such as payment gateway CC Avenue or banks in case of EMI offers. However if there is any change in order and the differential amount if any to be refunded may be sent through a cheque payment at the discretion of HP.

Returns Policy

How do I return my order?

Exchange/refund conditions:

• Damaged products or Deficient on Arrival: Free replacement within 14 days.

• Wrong shipment by HP Store: Free replacement within 14 days.

• Incorrent order placed by customer: Free replacement within 14 days for unopened* product.

• Customer needs and alternate product: Free replacement within 14 days for unopened* product.

• Order cancellation: No charges if items are not shipped. In case of shipped orders, the returns policy will apply.

• Refund with 5% cancellation charges for cancellation requests sent within 14 days for unopened* products only.

• *Unopened items to be returned or replaced must be in the original packing with all inbox literature, warranty/ guarantee card, freebies and accessories including mice, keyboards, etc.

Please note:

• Tax (if applicable) is refunded with returns.

• Original shipping and handling charges aren't refunded.

• If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account.

• Typically refunds are processed in between 7-21 working days for credit cards and 5-7 working days for debit card and net banking orders.

Processing a Return

We only accept returns for orders placed with the HP Online Store by phone or online. We cannot accept returns for other stores or any other online store or retail outlet.

Returns requests and returns status update can be initiated by phone:

• Call 1800 108 4747, Option 1 then 2

• Monday to Friday, 9:00 a.m. to 6:00 p.m.

• Saturday, 9:00 a.m. to 3:00 p.m. (excluding public holidays)

Please prepare the below information to our call agent:

1. Contact details

• Caller/reporter details(if applicable)

• Who to contact when need further clarification?

2. Product details

• Product model

• Serial number

• Product number

3. Problem details

• Problem description & symptoms

• Error code or message (if applicable)

• Steps taken to isolate the problem (e.g. Swapping of part to confirm the fault, Hard disk test result, Memory test result etc.)

• Faulty part information if available (e.g. part description, hard disk capacity, memory size, HP spare number)

Do not refuse delivery or return product without contacting us first.

If you do not follow this process your credit will be delayed and you assume risk of loss and payment of return shipping charges.
If the shipment was also initiated at the time of cancellation request, additional charges may apply.
All refunds against order cancellations after adjusting the cancellation charges will be routed through the original payment process.

Damaged Product or Box

In the unfortunate event that you receive a damaged product don’t worry.
Firstly, please be sure to note and outline any damage on the delivery note supplied by our carrier.

To help us fix the situation as quickly as possible please call our Post Sales team within 14 days of receipt of your order:

• Call 1800 258 7170

• Monday to Friday, 9:00 a.m. to 5:30 p.m. (excluding public holidays)

Please provide as much detail as possible:

Is the damage visible on the product before or after opening?
Was the box/equipment damaged?
Provide photographic evidence of the damage.

HP will arrange to collect the goods at a convenient date and once returned back to our warehouse and assessed HP will ship you a replacement or give you a refund.
Please see HP warranty terms provided with the product and the Consumer Legal Guarantee.

Defective Item

What happens if you received a defective item?

For help in identifying the problem and getting you up and running, please call HP Technical Support . For specific technical support numbers, please visit https://www8.hp.com/in/en/contact-hp/contact.html

How to Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. Complete your name, phone number and address.

• For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
• For new customers, please tick “Create account” and fill in password.

5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

Item In Cart

How long will an item remain in my cart?

Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

Out of Stock

What happens if one of the products that I ordered is out of stock?

You may call our HP Shopping Call Centre on 1800 180 1810 & speak to our customer representative so that we can confirm when your product will become available.

Order Confirmation

Will I receive a confirmation for my order?

Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.

About pre-order

What is a pre-order?

“Pre-order” allows you to reserve a product or purchase in advance prior to its scheduled release date or restock. Products in pre-order status are marked with “pre-order” button.

Pre-order reservation can be made via full advance payment. You can also opt for "Notify me" and get notified when the pre-order product is available for purchase.

Ordering & Payment

How do I make a pre-order reservation?

1. On the product listing page, select the product with "PRE-ORDER NOW" and add to cart.

2. View your cart and enter your postal code under "Shipping option". If delivery is available for your location, proceed to checkout.

3. At checkout, fill in your details, shipping & billing address, and your preferred payment method. Proceed to confirm order.

4. Order confirmation and details will be sent to your email. You can also login to your HP Online Store account and check the order status on My Order page.

When will I be charged?

You will be charged immediately after checkout. You will be notified via email when the product is ready to be shipped.

What happens if the listing price changes before the item is shipped?

While the pre-order list price does not decrease often, if it does, you will receive the lower list price.

Can I purchase more than 1 item in my pre-order?

Yes. Please note that each pre-ordered product will have a separate order reference number.

Can I cancel my pre-order?

Orders can only be cancelled before shipping. Please note a cancellation fee will be applicable.

Please check our Cancellations & Refunds FAQ for more information.

Where can I view my pre-order details?

You can login to your HP Online Store account and check your pre-order details and status on My Order page.

Shipping & Delivery

When will I receive the pre-order item(s)?

Generally, delivery dates for pre-order are usually between 4-6 weeks. It may vary depending on the product. The delivery date will be mentioned on the product page and checkout page

Delivery to certain postal codes may take longer.

Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.

What happens if the pre-order release date changes?

Pre-order release dates listed are based on information we receive from the manufacturers and could be subject to change.

If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via email.

Will I get reminder when my pre-order is shipped?

Once your item is ready to be shipped, we will send the delivery information to your email.

Can I change my shipping address after I've confirmed my pre-order?

Yes, you can change your shipping address for your pre-order anytime prior to the release date and shipment of the product.

When changing the shipping address, please make sure your payment method and billing address are up to date.

To change your shipping address, login to your HP Online Store Account and select My Account.

Can I return my pre-order item after delivery?

Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable.

Please check our Cancellations & Refunds FAQ for more information.

Store Security

What about security?

HP Shopping Store is committed to ensuring that the security of your information throughout the purchasing experience. We safeguard your information using Secure Socket Layer (SSL) protocols, the most widely accepted Internet encryption standards, to provide you with the safest, most secure shopping experience possible. This technology protects your private information by encrypting your sensitive information while it is transferred from your computers server to ours. As you navigate the site, you may receive security warning messages, depending on your browser settings. These messages are simply letting you know that you are entering or leaving a secure area.

Personal Information Privacy

What do you do with my personal information?

HP Shopping Store takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it. Here is how HP uses the information within your profile:
Address: We use your address to deliver you the products you ordered. Our delivery services do not cover P.O. Box Address. Please provide a physical shipping address only. Delivery hours are between 9am to 6:00 p.m (Monday to Saturday, not inclusive of Public Holidays). Any changes to the shipping & billing address are not possible once order has been received.
E-mail Address: We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you in (along with your password).
Phone Numbers: We keep your telephone numbers on file to notify you in case of a problem with your order. Credit card numbers are used only for payment processing and fraud protection and they are not retained for any other purposes.

Back to topic

Use of Coupon

How do I use a discount coupon code?

To redeem coupons, just enter at cart once you completed your shopping and are ready to checkout.

1. After choosing your required options, click on the buy now button.

2. Click "View/Edit cart"

3. Enter your coupon code in the box labelled "Apply Discount Code" and click "Apply Discount".

4. Your coupon discount should show up on the Discounts line, under the Total Discount.

5. Click the "Checkout" button.

6. After you have successfully placed your order, you will receive an e-mail confirmation.

Why is my coupon code rejected?

If your coupon code is rejected, there may be several reasons:

1. You have entered the coupon code incorrectly. Please re-check the code and re-enter it.

2. You are trying to apply a discount to a product not included in the coupon offer, such as products combined with others in a bundle, or refurbished products that may not allow coupon discounts.

3. Your coupon has expired.

4. Your coupon requires a minimum purchase which has not been met.

5. Your coupon is limited to a set quantity of purchases and the limit has already been met. For example, limited to the first 25 units sold.

6. Your product is not available to coupon discounts as designated by coupon details.

If our site does not accept your coupon, and you believe you have a valid coupon, please call us at 1800 108 4747 (toll free), Monday – Friday (9:00am – 5:30pm) except public holiday or email [email protected]. They can assist in resolving the coupon redemption problem.

Terms and Conditions

HP Online Store distributes coupons to our customers periodically. All standard HP Online Store Terms & Conditions apply to purchases made using coupons including our Personal Use policy. Coupons may be subject addition terms, conditions, and restrictions including:

• For HP Online Store online and phone order purchases.

• Must be redeemed at the time of order.

• Valid between start and end dates as posted on the coupon.

• Limited to one usage per customer. One coupon per checkout.

• Non-transferable.

• May require a minimum purchase as designated in the individual coupon details.

• Not valid in retail stores.

• May or may not be valid with other discounts, bundles, promotions, discount purchase programs, or HP services.

• May not be combined with instant rebates.

• May be valid only with a specific type of payment.

• May or may not be valid with refurbished products.

• May or may not be limited to a set quantity of purchases, i.e., limited to the first 25 units sold.

• Valid until stocks last.

• Not redeemable for cash.

• Not valid retroactively for previously purchased products Subject to program and pricing changes without prior notice.

Each HP Online Store coupon is identified by a Coupon Code and has different requirements and rewards associated with it. Review your coupon for the specific requirements, as all requirements must be met in order to receive the coupon discount.
The HP Online Store does restrict the use of coupons and discounts for certain types of products, order sizes, and/or time periods based on criteria established by the HP Online Store.
Products and support purchased with coupons are solely for the Customer's personal use and not for immediate resale or sub-licensing.