GoTo Status Page Status

All Systems Operational

GoTo Connect (Business Communication) Operational

VoIP Calls - Deskphones Operational

VoIP Calls - GoTo Connect Web Operational

VoIP Calls - GoTo Connect Mobile Operational

PSTN Calls - Inbound Operational

PSTN Calls - Outbound Operational

Messaging - SMS Operational

Messaging - Chat Operational

Administration Portal Operational

Fax Operational

Contact Center (Business Communication) Operational

Contact Center Operational

CC-Pro Operational

Grasshopper (Business Communication) Operational

Grasshopper Operational

Customer Engagement (Business Communication) Operational

Customer Engagement Operational

GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational

GoTo Meeting Operational

GoTo Webinar Operational

GoTo Training Operational

OpenVoice Operational

GoTo Stage Operational

join.me Operational

GoTo Resolve (Remote Support) Operational

Devices Operational

Helpdesk Operational

MDM Operational

Remote Execution Operational

Reporting Operational

Support Operational

Miradore (Mobile Device Management - MDM) Operational

Miradore Operational

Rescue and GoToAssist (Remote Support) Operational

Rescue Operational

GoTo Assist Remote Support v5 Operational

GoTo Assist Remote support v4 Operational

GoTo Assist Service Desk Operational

GoTo Assist Corporate Operational

Rescue Live Control Operational

Rescue Live Guide Operational

Rescue Live Lens Operational

Rescue Lens Operational

GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational

Pro/Central Operational

GoToMyPC Operational

Hamachi Operational

GoTo API Operational

GoTo Assist Remote Support v5 API Operational

GoTo Meeting API Operational

GoTo Training API Operational

GoTo Webinar API Operational

GoTo Connect API Operational

GoTo Assist Service Desk API Operational

GoTo Assist Remote Support API Operational

GoTo Assist Corporate API Operational

GoTo Developer Center Frontend Operational

Admin API Operational

SCIM API Operational

Authentication API Operational

GoTo Resolve Recording and Session API Operational

GoTo Resolve MDM API Operational

GoTo StatusPage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GoTo Authentication API - Shutdown of api.getgo.com/oauth/v2 Jan 15, 2025 13:00-14:00 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2 on the following date and time listed below.

Date and Time: January 15, 2025, 01:00 PM UTC

Purpose: This maintenance is to shutdown the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2.

What to expect:
Please take note that integrations that have not been migrated to the new GoTo Authentication API token retrieval host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/Authentication/New_Token_Retrieval_Migration_Guide/

Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at [email protected].

We would like to thank you for your cooperation during this shutdown.
Posted on Oct 21, 2024 - 15:13 UTC

GoTo Connect API - Shutdown of api.jive.com Jan 15, 2025 13:00-14:00 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Connect API host api.jive.com on the following date and time listed below.

Date and Time: January 15, 2025, 01:00 PM UTC

Purpose: This maintenance is to shutdown the deprecated GoTo Connect API host api.jive.com.

What to expect:
Please take note that integrations that have not been migrated to the new GoToConnect API host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/GoToConnect/GTC_Host_Migration/

Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at [email protected].

We would like to thank you for your cooperation during this shutdown.
Posted on Oct 17, 2024 - 23:33 UTC

Past Incidents

Dec 19, 2024

No incidents reported today.

Dec 18, 2024

No incidents reported.

Dec 17, 2024

No incidents reported.

Dec 16, 2024

GoToConnect and GoToMyPC - Service issues

Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Dec 16, 22:18 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Dec 16, 22:11 UTC

Update - We are seeing complete recovery for GoToConnect services. There are still some lingering issues with GoToMyPC and the team is still addressing these.
Dec 16, 21:53 UTC

Update - Our engineers are continuing to try to mitigate the issue and are seeing improvement for GoTo Connect services.

Some GoToMyPC customers are still experiencing issues accessing the product at this time.

We will provide another update shortly.
Dec 16, 21:21 UTC

Identified - Our engineers have identified an issue with a cloud provider, which impacts GoTo Connect as well as GoToMyPC. The team is currently working on mitigating impacts.
Dec 16, 20:30 UTC

Investigating - We are actively investigating reports that some GoTo Connect customers may be experiencing issues with their services, including Contact Center.

Our engineers are working to identify the issue and will provide another update shortly.
Dec 16, 20:15 UTC

GoToMyPC - Maintenance

Completed - The scheduled maintenance has been completed.
Dec 16, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 05:30 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: December 16th, 2024, 5:30 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours and 30-minute maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.
Dec 12, 09:53 UTC

Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

GoTo Meeting, GoTo Webinar & GoTo Training - Audio Issues

Resolved - From Dec 12, 09:46 UTC until Dec 12, 10:13 UTC, a subset of GoTo Meeting, GoTo Webinar and GoTo Training customers may have experienced audio issues & errors about the session temporarily being unavailable. This incident has been already resolved and we have confirmed that all systems are 100% operational.

Our engineers identified and fixed the issue.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Dec 12, 10:44 UTC

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

GoToAssist Remote Support v4 and v5 - Maintenance

Completed - The scheduled maintenance has been completed.
Dec 7, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 07:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support v4 and v5 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: December 7, 2024, 7:00 AM UTC to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect: During the maintenance window, customers may experience difficulties for a few minutes using the v4 web application (https://up.gotoassist.com/). The v4 desktop applications and in-flight support sessions will not be affected.

v5 customers may experience difficulties both in the web and desktop applications when starting or joining new support sessions, listing session recordings or handling v4 unattended devices. In-flight sessions will not be affected.

We would like to thank you for your patience and understanding during this time period.
Dec 3, 16:50 UTC

Dec 6, 2024

GoTo Connect - Voice experience not available

Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. Please reload the GoTo App if you still experience this issue.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Dec 6, 13:31 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

A reload of the GoTo App is necessary for customers who still do not see the Voice experience (Phone tab).

We will continue monitoring the situation and provide a final update shortly.
Dec 6, 13:23 UTC

Identified - Our engineers have identified the issue and are now actively working towards a resolution. Customers affected by this should reload the GoTo App to correct this issue.

We will provide another update shortly.
Dec 6, 13:20 UTC

Update - We are continuing to investigate this issue.
Dec 6, 13:17 UTC

Investigating - We are actively investigating reports that some GoTo Connect customers may be not seeing the voice experience within the GoTo App.

Our engineers are working to identify the issue and will provide another update shortly.
Dec 6, 13:15 UTC

Dec 5, 2024

GoToMyPC - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting emergency service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: December 5th, 2024, 6:00 AM UTC to 7:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hours and 30-minute maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.
Dec 5, 05:34 UTC