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Incident affecting Chronicle Security

Cloud Asset Data Ingestion Issue

Incident began at 2024-02-22 04:31 and ended at 2024-02-23 19:15 (all times are US/Pacific).

Previously affected location(s)

Tokyo (asia-northeast1)Mumbai (asia-south1)Singapore (asia-southeast1)Sydney (australia-southeast1)London (europe-west2)Frankfurt (europe-west3)Zurich (europe-west6)Dammam (me-central2)Tel Aviv (me-west1)

Date Time Description
23 Feb 2024 19:15 PST

The issue with Chronicle Security has been resolved for all affected projects as of Friday, 2024-02-23 19:15 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
22 Feb 2024 09:57 PST

Summary: Cloud Asset Data Ingestion Issue

Description: We have identified the cause of the Cloud Asset Metadata logs issue which started on Wednesday, 2024-02-14 02:50 US/Pacific.

Mitigation work is currently underway by our engineering team.

The mitigation expected time of completion has been revised to Friday, 2024-02-23 20:00 US/Pacific.

We will provide more information by Friday, 2024-02-23 21:00 US/Pacific.

Diagnosis: Customers are unable to receive new Cloud Asset Metadata logs.

Workaround: None at this time.
22 Feb 2024 05:36 PST

Summary: Cloud Asset Data Ingestion Issue

Description: We have identified the cause of the Cloud Asset Metadata logs issue which started on Wednesday, 2024-02-14 02:50 US/Pacific. Mitigation work is currently underway by our engineering team.

The mitigation is expected to be completed by Thursday, 2024-02-22 21:00 US/Pacific.

We will provide more information by Thursday, 2024-02-22 21:30 US/Pacific.

Diagnosis: Customers are unable to receive new Cloud Asset Metadata logs.

Workaround: None at this time.
22 Feb 2024 05:00 PST

Summary: Cloud Asset Metadata logs Issue

Description: Our engineering team has identified the cause of this issue and mitigation work is currently underway.

The mitigation is expected to be completed by Thursday, 2024-02-22 21:00 US/Pacific.

We will provide more information by Thursday, 2024-02-22 21:30 US/Pacific.

Diagnosis: Impacted customers are not receiving Cloud Asset Metadata logs

Workaround: None at this time.
22 Feb 2024 04:56 PST

Summary: Cloud Asset Metadata logs Issue

Description: Our engineering team has identified the cause of this issue and mitigation work is currently underway.

The mitigation is expected to be completed by Thursday, 2024-02-22 21:00 US/Pacific. ELSE, We do not have an ETA for mitigation at this point.

We will provide more information by Thursday, 2024-02-22 21:30 US/Pacific.

Diagnosis: Impacted customers are not receiving Cloud Asset Metadata logs

Workaround: None at this time.