Description:*Job Summary/Principal Purpose of Role*
Provide service and customer support during field visits related to warranty and product installation.
*Job Responsibilities/Key Accountabilities*
* Lead all activities related to field service work.
* Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
* Follow all rules established by the site.
* Coordinate activities with customers and their contractors while on site.
* Perform supervisory activities with site installations.
* Document and record all field service activities.
* Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
* Use hand tools, powered tools, work at heights, use personal lifts, etc.
* Be the point of contact with customer with new or ongoing issues.
* Maintain service vehicle.
* Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
* Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
* Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
* Follow all established quality guidelines.
* Maintain a clean and orderly work area.
* Perform manufacturing and maintenance duties between field service trips.
* Perform additional duties as requested.
*Dimensions*
*Decision Making Authority: *Ability to assess and make decisions in the field with customers present.
*Financial Impact:* Productivity labor and material cost of field service work.
*Geographical Scope:* Home base near Sioux Falls, SD as well as travel to site.
*Additional Requirements*
*Licenses/Certifications: *YES
* If yes, please list all requirements:
* Complete and maintain the 30-hour OSHA certification.
* Valid driver’s license.
* Passport
Requirements:*Educational Requirements/Degree(s)*
High school education preferred.
*Job Requirements/Knowledge and Experience*
* Minimum 5 years of experience in manufacturing.
* Electrical experience is preferred.
* Excellent communication skills – ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
* Desire to build strong team, coach and develop employees.
* Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
* Ability to read, understand and interpret structural and electrical drawings.
* Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
* Proficiency in current processes used within the production environment.
* Willingness to develop skill sets to understand all aspects of manufacturing.
* Ability to support manufacturing on-site in Tea, SD during non-travel time.
Job Type: Full-time
Pay: From $23.
00 per hour
Schedule:
* 10 hour shift
* Day shift
Work setting:
* In-person
People with a criminal record are encouraged to apply
Work Location: In person
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