Juliana Rahmad
Uli's Kitchen Founder, Malay Kuih Advocate | Specialist @ Apple | Customer Service Champion | Lifelong Learner
Singapore, Singapore
2K followers
500+ connections
About
I’m passionate about learning, innovation, and making a meaningful impact across customer service, entrepreneurship, and mentoring.
Founder of Uli’s Kitchen – I advocate for preserving the tradition of Malay kuih, offering modern adaptations like vegan, gluten-free, and diabetic-friendly options.
Specialist @ Apple – I engage customers, offering tailored solutions that enrich their lives.
Lifelong Learner – From BCG RISE to SMCCI’s Protégé Kita program and currently pursuing ACLP, I’m committed to continuous growth.
Experienced Job Seeker – With over 15 years in global customer service, program management, and sales operations, I’m seeking new challenges in customer service excellence.
Mentor – Certified by the Asia Institute of Mentoring, I guide and inspire young professionals.
Let’s connect here or follow Uli’s Kitchen on Instagram: @uliskitchen23.
Articles by Juliana
Contributions
Activity
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We have a fresh new look and logo! Thanks to my dear wife who helped to refine the design! I’m so happy to announce that we have a fresh new look…
We have a fresh new look and logo! Thanks to my dear wife who helped to refine the design! I’m so happy to announce that we have a fresh new look…
Liked by Juliana Rahmad
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I created this ultimate ChatGPT troubleshooting guide for everyone still cursing at their computer when they use AI. Save and screenshot now, thank…
I created this ultimate ChatGPT troubleshooting guide for everyone still cursing at their computer when they use AI. Save and screenshot now, thank…
Liked by Juliana Rahmad
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I am thrilled beyond words to receive this original HP 200AB audio oscillator – a profound symbol of HP’s humble beginnings from the legendary HP…
I am thrilled beyond words to receive this original HP 200AB audio oscillator – a profound symbol of HP’s humble beginnings from the legendary HP…
Liked by Juliana Rahmad
Experience
Education
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University of Southern Queensland
Bachelor in Information Technology
Specializing in Information Technology Management
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Nanyang Polytechnic
Diploma of Education Manufacturing Engineering Diploma with Merit
Diploma with Merit (Top 5% Cohort) specializing in Manufacturing Software
Licenses & Certifications
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(Silver Tier) Associate Member
Singapore Malay Chamber of Commerce & Industry (SMCCI)
Issued ExpiresCredential ID 1815993
Volunteer Experience
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mConnect Career Mentoring Volunteer & 2024 amPowered Mentor @ ITE
Yayasan MENDAKI
- 10 months
Education
Career mentor volunteer for Malay/Muslim youths.
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AIM 23 Mentor Volunteer
Asia Institute of Mentoring
- 3 months
Science and Technology
The AIM 23 Mentorship Program aims to inspire 2023 people to engage in mentoring activities and contribute to the growth of leadership, entrepreneurship, career resilience, parenting, personal well-being, and sustainability as part of the AIM 23 Mentoring Movement.
Providing pro-bono mentoring services on:
1. Leadership: self-leadership, effective communication, people management, process improvement, tackling imposter syndrome
2. Women careers in tech: sales operations, risk…The AIM 23 Mentorship Program aims to inspire 2023 people to engage in mentoring activities and contribute to the growth of leadership, entrepreneurship, career resilience, parenting, personal well-being, and sustainability as part of the AIM 23 Mentoring Movement.
Providing pro-bono mentoring services on:
1. Leadership: self-leadership, effective communication, people management, process improvement, tackling imposter syndrome
2. Women careers in tech: sales operations, risk management, operational risk controls, customer support
3. Job-seeking strategies: LinkedIn profile optimization, networking -
Team Member
Habitat for Humanity Singapore
- 1 month
Poverty Alleviation
Habitat for Humanity Batam Build - 2 days volunteer operations to build a home for a family in Batam (Indonesia).
Courses
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2012-2014 ACI Product & Maintenance Leadership Program
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2014 - ACI Navigate (Leadership Program)
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2016 - Root Compass Framework – Management Essentials
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Honors & Awards
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Compliance Champion Badge
Corporate Risk Management - ACI Worldwide
This badge recognises the work being done by those who excel at ensuring business activities are always performed in compliance with all applicable policies, rules, regulations and laws
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All Star 2012
Asia Pacific Global Markets - ACI Worldwide
For dedication and support in building the strength of the HELP24 team in the region and support for customer deals
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2012 Exceptional Award
Global HELP24 - ACI Worldwide
For surpassing the objectives and contributing beyond what was required of the role, including increasing team’s productivity by 30 percent and representing all of HELP24 in the Asia Pacific region
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Q3 Applause Award - Outstanding Customer Service
Americas Global Markets & Services - ACI Worldwide
Contributions to First Data Australia onsite visit and improved Customer Satisfaction
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HP Technology Services Outliers Award
Hewlett Packard
Delivered annual cost savings of US$700K for HP Plotter Out of Warranty initiative
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HP Asia Pacific & Japan High Flyer Award
Hewlett Packard
High-performing individual who delivered operational and financial results
Languages
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English
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Malay
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Organizations
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The AI Exchange
Premium Member
- PresentThe #1 private community for business leaders adopting AI.
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Asia Institute of Mentoring (AIM)
Basic Member
- PresentPart of a community of mentors and mentees who openly share and support each other to become better mentors, and to learn and to grow.
Recommendations received
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LinkedIn User
14 people have recommended Juliana
Join now to viewMore activity by Juliana
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While shopping at NTUC FairPrice today, I stumbled upon a pleasant surprise—Earth Ninja, a book series my daughter loved borrowing from the library.…
While shopping at NTUC FairPrice today, I stumbled upon a pleasant surprise—Earth Ninja, a book series my daughter loved borrowing from the library.…
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Visited the University of Transport Technology (UTT)'s Hanoi and Vinh Phuc campuses of Vietnam this week. Both campuses are currently undergoing…
Visited the University of Transport Technology (UTT)'s Hanoi and Vinh Phuc campuses of Vietnam this week. Both campuses are currently undergoing…
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🎉 Celebrating Resilience, Progress, and Career Opportunities in 2024! 🎉 As the year draws to a close, I’m thrilled to reflect on the incredible…
🎉 Celebrating Resilience, Progress, and Career Opportunities in 2024! 🎉 As the year draws to a close, I’m thrilled to reflect on the incredible…
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I was at #SFF24 & #WFIS-Jakarta recently and saw a growing focus on #dataprivacy and #dataresidency, something that is now working its way across…
I was at #SFF24 & #WFIS-Jakarta recently and saw a growing focus on #dataprivacy and #dataresidency, something that is now working its way across…
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Empowering Singapore’s Women Entrepreneurs It was an absolute privilege to serve as one of three mentors (Irene Boey, lead consultant, and PEGGY…
Empowering Singapore’s Women Entrepreneurs It was an absolute privilege to serve as one of three mentors (Irene Boey, lead consultant, and PEGGY…
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