Juliana Rahmad

Juliana Rahmad

Uli's Kitchen Founder, Malay Kuih Advocate | Specialist @ Apple | Customer Service Champion | Lifelong Learner

Singapore, Singapore
2K followers 500+ connections

About

I’m passionate about learning, innovation, and making a meaningful impact across customer service, entrepreneurship, and mentoring.

Founder of Uli’s Kitchen – I advocate for preserving the tradition of Malay kuih, offering modern adaptations like vegan, gluten-free, and diabetic-friendly options.

Specialist @ Apple – I engage customers, offering tailored solutions that enrich their lives.

Lifelong Learner – From BCG RISE to SMCCI’s Protégé Kita program and currently pursuing ACLP, I’m committed to continuous growth.

Experienced Job Seeker – With over 15 years in global customer service, program management, and sales operations, I’m seeking new challenges in customer service excellence.

Mentor – Certified by the Asia Institute of Mentoring, I guide and inspire young professionals.

Let’s connect here or follow Uli’s Kitchen on Instagram: @uliskitchen23.

Articles by Juliana

  • How are you coping mentally?

    How are you coping mentally?

    This was the first question a headhunter asked me this week. How am I coping mentally? To say that I was overwhelmed is…

    12 Comments
  • Embracing AI Ops with Agility

    Embracing AI Ops with Agility

    Introduction In June 2023, IOT ANALYTICS published a 46-page report on the trends that emerged in Q2/2023 earnings…

    2 Comments
  • LHH & Beyond: Top 10 Career Resources

    LHH & Beyond: Top 10 Career Resources

    June concludes the final month since my enrolment in the LHH Career Support Program. As I navigate through my career…

    3 Comments
  • My 5 Steps to Grow

    My 5 Steps to Grow

    This week I was asked to share my thoughts on leadership development for a female employee. Coincidentally, in a…

    11 Comments

Contributions

Activity

Join now to see all activity

Experience

  • Uli's Kitchen Graphic

    Founder

    Uli's Kitchen

    - Present 1 year 6 months

    Singapore

    Uli’s Kitchen specialises in premium Malay kuihs or kuehs, offering a unique blend of tradition and innovation. Our kuihs are crafted to be less sweet and cater to various dietary needs, including vegan, vegetarian, gluten-free, and diabetic-friendly options.

    What sets us apart is our commitment to authenticity and innovation. We not only preserve traditional recipes but also revive uncommon kuihs, making them accessible to a broader audience. Our kuihs provide a nostalgic and unique…

    Uli’s Kitchen specialises in premium Malay kuihs or kuehs, offering a unique blend of tradition and innovation. Our kuihs are crafted to be less sweet and cater to various dietary needs, including vegan, vegetarian, gluten-free, and diabetic-friendly options.

    What sets us apart is our commitment to authenticity and innovation. We not only preserve traditional recipes but also revive uncommon kuihs, making them accessible to a broader audience. Our kuihs provide a nostalgic and unique cultural experience.

    Go to https://linktr.ee/uliskitchen23 for all my social media links including accessing the menu and order.

  • Apple Graphic

    Specialist

    Apple

    - Present 5 months

    Singapore

    The Specialist builds brand loyalty and creates owners of Apple products, knowledgeable about Apple products and dedicated to delivering a customer service experience that is unlike any other.

  • Institute for Adult Learning Singapore Graphic

    ACLP Program

    Institute for Adult Learning Singapore

    - Present 2 months

    Singapore

    3-month blended learning for WSQ Advanced Certificate in Learning and Performance 2.0 (ACLP 2.0)

  • Singapore Malay Chamber of Commerce & Industry (SMCCI) Graphic

    Protégé Kita Program

    Singapore Malay Chamber of Commerce & Industry (SMCCI)

    - 6 months

    Singapore

    PROTÉGÉ KITA is a business growth programme that gives entrepreneurs a platform to get their business ideas off the ground through the provision of structured and holistic support spanning 5 months. The programme includes mentoring sessions, 1-on-1 consultation sessions with business professionals, Product Demo Day and opportunity to pitch to investors.

  • Singapore Business Federation Graphic

    IDEAS Program

    Singapore Business Federation

    - 7 months

    Singapore

    IDEAS stands for 𝗜ncreasing 𝗗igital Skills and 𝗘-commerce for 𝗔SEAN women M𝗦MEs. Its mission is to empower ASEAN Women Entrepreneurs with E-Business skills. With support from the ASEAN-Republic of Korea Cooperation Fund (AKCF), empowering women is at the heart of the "IDEAs Project." This initiative aims to boost the participation of women in the digital economy, particularly in ASEAN Women MSMEs. Singapore Business Federation (SBF) spearhead this initiative in Singapore.

    The…

    IDEAS stands for 𝗜ncreasing 𝗗igital Skills and 𝗘-commerce for 𝗔SEAN women M𝗦MEs. Its mission is to empower ASEAN Women Entrepreneurs with E-Business skills. With support from the ASEAN-Republic of Korea Cooperation Fund (AKCF), empowering women is at the heart of the "IDEAs Project." This initiative aims to boost the participation of women in the digital economy, particularly in ASEAN Women MSMEs. Singapore Business Federation (SBF) spearhead this initiative in Singapore.

    The comprehensive training program comprises 10 modules, each spanning 3 hours. From Women’s Empowerment in the Digital Economy to Business Model Generation & Innovation, Digital Marketing (Core & Advanced), Digital Content Development (Core & Advanced), Fundraising, Customer Development, e-Commerce: Concepts & Platforms, and Privacy & Cybersecurity.

  • INCO Academy Graphic

    Green Digital Skills Program

    INCO Academy

    - 2 months

    Singapore

    The Green Digital Skills Program is part of INCO Academy’s mission to boost equality in future-driven industries. The goal is to equip jobseekers in non-green sectors and fields, especially digital and IT careers, with a complementary accelerated course that stacks green-specific competencies upon their experiences. Through this program, learners will be empowered to build careers that can positively contribute to our evolving, greening economy.

  • RISE by BCG U Graphic

    Digital Transformation & Change Management Program

    RISE by BCG U

    - 7 months

    Singapore

    Digital Transformation and Change Management course covering business communication, structured problem solving, digital innovation, integrated strategy with transformation goals, business-led modular
    technology and data platform and Agile governance.

  • Asia Institute of Mentoring Graphic

    Certified Professional Mentor Program

    Asia Institute of Mentoring

    - 6 months

    Singapore

    The Certified Professional Mentor (CPM) Program is AIM's flagship intensive and holistic mentor training program that provides a solid foundation in the art and science of mentoring.

  • ACI Worldwide

    ACI Worldwide

    12 years 1 month

    • ACI Worldwide Graphic

      Operations Director - Sales Ops

      ACI Worldwide

      - 3 years 1 month

      Singapore

      Supported the Commercial (Sales & Revenue) business unit in Partner Operations, Market Expansion and First Line of Defense in Governance, Risk and Compliance. This business unit achieved US$ 1.42B in revenue in FY2022.

    • ACI Worldwide Graphic

      Operations Director - Field Ops

      ACI Worldwide

      - 9 months

      Singapore

      Double-hat responsibilities to support regional Sales leaders in Tier 1 clients' renewal data and sales trends analysis and global Professional Services team in partners framework.

    • ACI Worldwide Graphic

      Customer Success Manager

      ACI Worldwide

      - 1 year 2 months

      Watford, England, United Kingdom

      Led cross-functional team to drive customer retention and increased sales through the Retail Payment Solution (RPS) value realisation program.

    • ACI Worldwide Graphic

      Operations Director - Business Ops

      ACI Worldwide

      - 8 months

      Watford, England, United Kingdom

      Managed business operations for Post Implementation Experience (PIE) organization on employee engagement and cost savings.

    • ACI Worldwide Graphic

      Director Customer Care

      ACI Worldwide

      - 3 years 6 months

      Watford, England, United Kingdom

      Relocated to the UK to lead a global customer care organization for payment solutions, overseeing 60 analysts with 10 managers as direct reports.

    • ACI Worldwide Graphic

      Senior Manager Customer Care

      ACI Worldwide

      - 7 months

      Singapore

      Took on expanded regional leadership in the Asia Pacific, integrating Malaysian support teams into the Global HELP24 team.

    • ACI Worldwide Graphic

      Manager Customer Care

      ACI Worldwide

      - 3 years

      Singapore

      Responsible for customer escalation point and Global HELP24 technical support teams in Asia Pacific and Japan.

  • Hewlett Packard Enterprise

    Hewlett Packard Enterprise

    11 years 8 months

    • Hewlett Packard Enterprise Graphic

      Call Center Manager - SEA

      Hewlett Packard Enterprise

      - 1 year

      Singapore

      Led 150 members of the Global Solution Center (GSC) in Mission-Critical Systems and Commercial products support for the Southeast Asia region.

    • Hewlett-Packard Graphic

      Program Manager - APJ

      Hewlett-Packard

      - 4 years 1 month

      Singapore

      Managed 5 Process Leads, spearheading regional improvement initiatives for the printer vertical in Asia Pacific and Japan.

    • Hewlett Packard Enterprise Graphic

      Program Manager - SEA

      Hewlett Packard Enterprise

      - 1 year 1 month

      Singapore

      Led a team of Process Leads to drive regional cost savings and customer satisfaction initiatives for all call centers in Southeast Asia region.

    • Hewlett Packard Enterprise Graphic

      Operations Support Lead - SEA

      Hewlett Packard Enterprise

      - 3 years 1 month

      Singapore

      Call center operational support focusing on new hires training, infrastructure and tools readiness (IVR, Call Logging Tool), offshore transition, cost savings, process standardization and channel partners management.

    • Hewlett Packard Enterprise Graphic

      Customer Service Team Lead - SEA

      Hewlett Packard Enterprise

      - 3 years 1 month

      Singapore

      Started as Customer Service Representative in 1999 to support Compaq/HP products for the Consumers segment, then promoted to Customer Service Team Lead in 2000 to oversee call centre performance, complaints and escalations for customers in Southeast Asia region.

Education

Licenses & Certifications

Volunteer Experience

  • Yayasan MENDAKI Graphic

    mConnect Career Mentoring Volunteer & 2024 amPowered Mentor @ ITE

    Yayasan MENDAKI

    - 10 months

    Education

    Career mentor volunteer for Malay/Muslim youths.

  • Asia Institute of Mentoring Graphic

    AIM 23 Mentor Volunteer

    Asia Institute of Mentoring

    - 3 months

    Science and Technology

    The AIM 23 Mentorship Program aims to inspire 2023 people to engage in mentoring activities and contribute to the growth of leadership, entrepreneurship, career resilience, parenting, personal well-being, and sustainability as part of the AIM 23 Mentoring Movement.

    Providing pro-bono mentoring services on:
    1. Leadership: self-leadership, effective communication, people management, process improvement, tackling imposter syndrome
    2. Women careers in tech: sales operations, risk…

    The AIM 23 Mentorship Program aims to inspire 2023 people to engage in mentoring activities and contribute to the growth of leadership, entrepreneurship, career resilience, parenting, personal well-being, and sustainability as part of the AIM 23 Mentoring Movement.

    Providing pro-bono mentoring services on:
    1. Leadership: self-leadership, effective communication, people management, process improvement, tackling imposter syndrome
    2. Women careers in tech: sales operations, risk management, operational risk controls, customer support
    3. Job-seeking strategies: LinkedIn profile optimization, networking

  • Habitat for Humanity Singapore Graphic

    Team Member

    Habitat for Humanity Singapore

    - 1 month

    Poverty Alleviation

    Habitat for Humanity Batam Build - 2 days volunteer operations to build a home for a family in Batam (Indonesia).

Courses

  • 2012-2014 ACI Product & Maintenance Leadership Program

    -

  • 2014 - ACI Navigate (Leadership Program)

    -

  • 2016 - Root Compass Framework – Management Essentials

    -

Honors & Awards

  • Compliance Champion Badge

    Corporate Risk Management - ACI Worldwide

    This badge recognises the work being done by those who excel at ensuring business activities are always performed in compliance with all applicable policies, rules, regulations and laws

  • All Star 2012

    Asia Pacific Global Markets - ACI Worldwide

    For dedication and support in building the strength of the HELP24 team in the region and support for customer deals

  • 2012 Exceptional Award

    Global HELP24 - ACI Worldwide

    For surpassing the objectives and contributing beyond what was required of the role, including increasing team’s productivity by 30 percent and representing all of HELP24 in the Asia Pacific region

  • Q3 Applause Award - Outstanding Customer Service

    Americas Global Markets & Services - ACI Worldwide

    Contributions to First Data Australia onsite visit and improved Customer Satisfaction

  • HP Technology Services Outliers Award

    Hewlett Packard

    Delivered annual cost savings of US$700K for HP Plotter Out of Warranty initiative

  • HP Asia Pacific & Japan High Flyer Award

    Hewlett Packard

    High-performing individual who delivered operational and financial results

Languages

  • English

    -

  • Malay

    -

Organizations

  • The AI Exchange

    Premium Member

    - Present

    The #1 private community for business leaders adopting AI.

  • Asia Institute of Mentoring (AIM)

    Basic Member

    - Present

    Part of a community of mentors and mentees who openly share and support each other to become better mentors, and to learn and to grow.

Recommendations received

14 people have recommended Juliana

Join now to view

More activity by Juliana

View Juliana’s full profile

  • See who you know in common
  • Get introduced
  • Contact Juliana directly
Join to view full profile

Other similar profiles

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More