David Peller

Over the next 15 years, IATA predicts that Asia Pacific will record the fastest rise in passenger numbers and contribute to more than half of the net increase in global passenger numbers by 2043 - Take note - Apac is the continent to be….

9

If Singapore Airlines is feeling the heat, you should be worried... Is it a pricing issue? (Seems like ths is to be looked at based on the comments in X) Is it a value proposition issue? (I personally felt the high opportunity cost of flying other airlines compared to SQ especially when travelling with family. As a lone flyer i am willing to put up with a bad seat or no meals.) Is competition catching up to SQ? (Simplest thing but the hardest to do is great CX, only a matter of time when others catch up) So, booking.com is cutting costs, Marriott is cutting costs and the world's best airline's profit is falling... What do you make of this?

1

Exactly how important are touchpoints to the travel journey? With the growing influence of technology over the field, giving consumers the ability to easily search and access possible tourist sights is essential for creating repeat business. Make things too difficult, your website too convoluted, or your chatbot too hard to converse with, and you risk driving customers away instead. #Data #DigitalTransformation #Travel #GuestExperience #Hospitality #FutureOfWork

7

Singapore Airlines’ profit dips further in Q2 as capacity outpaces travel demand https://lnkd.in/gArbQdj3 Is our national airline becoming too complacent? There is no doubt SIA is a leading premium airline to fly but are they out pricing itself in the market? There is only so much consumers are prepared to pay for an airtcket be it in economy or premium class. Then there is all the additional charges for seat selection and to make changes to one's reservation if there is a change in one's travel plans. Competitor airlines are offering cheaper options and with the current resurgence in travel, any savings in airfare means one would have a bit more for the next flight. Perhaps SIA should relook at its pricing and maybe more seats will be filled

9

3 Comments

Travel agencies worldwide, take note! The Singapore market is a goldmine for your business. Here's why: - **High Spending Power**: Singaporeans top the charts as some of the most generous holiday spenders globally. With their impressive disposable incomes, they are eager to invest in luxurious travel experiences. - **High Internet Penetration**: Tech-savvy Singaporeans boast high internet penetration rates, actively engaging with online platforms and social media. This creates a prime opportunity for travel agencies to connect with them through digital marketing strategies. - **Love for Travel**: Singaporeans have an insatiable wanderlust, craving unique and authentic travel adventures. Cater to their passion for exploration by offering personalized travel packages. - **Convenient Location**: Situated in Southeast Asia, Singapore serves as a central travel hub to various popular destinations. Take advantage of its strategic location to attract Singaporean travelers seeking diverse and convenient travel options. Tap into the Singapore market's potential and tailor your strategies to capture the hearts of these enthusiastic travelers. 🌏✈️ #TravelIndustry #SingaporeMarket #DigitalMarketing

6

Our CTO Sylvain Roy sat down with Neil Rogan to discuss how the Amadeus technology is making the experience of travel better for everyone, everywhere. 🌎✈️ Watch the full interview: https://ow.ly/Mj5p30sCvlo 👈 #InnovationFocus #Technology #TravelTech #ItsHowTravelWorksBetter

10

Statista reports that over 65% of hotels globally have already invested in AI-powered revenue management systems. While there's no doubt that AI is already and will continue to be a strong part of the hospitality industry, it's knowing how to implement the technology that will save businesses time and money in the long run. I highly encourage everyone to read Adnana Pidro's article! Lots of great information here. #AI #Hospitality #GuestExperience #FutureOfWork #DigitalTransformation

13

3 Comments

Singapore, Hong Kong and Bangkok are the top #APAC cities for business travel, according to BCD's Cities & Trends APAC 2023 report. ✈️🚘 Download the full report for the most frequented intercontinental destinations: https://ow.ly/cI7J30sETnN #TravelTrends

5

Wow this certainly ticks the box of looking after their employees, maybe with this record beaking annual $2 billion profit (no surprise given post-pandemic pricing) Singapore Airlines could also allocate a few hundred $ million annually towards carbon capture projects? No need to wait until 2050 to be net zero! (SQ are by far my favourite long haul airline; Changi is by far my favourite airport ; and I understand Singapore has the world's tlargest SAF production facility - article in link below)

8

1 Comment

Always good to see Greg Schulze back in his old stomping ground in Singapore and I like too how he sees the world. As he said at Web In Travel WiT Singapore, “In my simple mind, I think the world has basically a third of travel demand in Asia Pacific, a third in Europe, Middle East, and Africa, and a third in the Americas.” And how does he rate the challenges of Expedia Group expanding and growing in each region? Well, have a read of this recap of the conversation we had in Singapore. #expediagroup #traveltech #nextgeneration #witsingapore https://lnkd.in/giiHFzCD

31

1 Comment

Learn how Amadeus' digital media strategy for The Trans Resort Bali led to a significant increase in revenue for the hotel by focusing on new package offers and a direct booking option. https://gag.gl/xhkfb5

37

Singapore Airlines shows why it is world Class by offering compensation to passengers of turbulence-hit flight SQ321 • Singapore Airlines has offered compensation to passengers of US$10,000 for those with minor injuries and US$25,000 as an advance payment for those with serious injuries and invited to further discuss compensation suited to their specific injuries. • All passengers including those not injured will also receive a full refund of the air fare. Have you seen other instances of such compensation for turbulence injuries? What do you think?

57

33 Comments

Unlock your Revenue Potential

2

Did you know Asian cuisine dominates across Asian airports with a 86% share ? Curious what else are the key landscape takeaways and how it may impact your market entry cum segmentation strategies? DM me for a short chat and I will happy to catch up to share some additional insights. The Moodie Davitt Report tRetail Labs TFWA (Tax Free World Association) Asia Pacific Travel Retail Association #spendintelligence #travellerintelligence #competitorintelligence #creatingtomorrow #nrture

8

Check out this guide with tips for #Singapore from resident and BCD staffer Agnes Heng. ➡️ https://ow.ly/Mo4G50REhJg #bcdtravel

18

Singapore Airlines is the latest airline to report earnings this week, joining Emirates in announcing record profits for FY2023/24. This had added to a rosy set of results for major airline groups that started with BA owner IAG’s better than expected Q1 numbers last Monday. So all is good in the industry then? Not so fast, EasyJet’s announced worse than expected results today with the carrier still making significant losses and signalled the departure of its CEO in 2025. Proof, if needed, that nothing is for granted in this sector and that there is no alternative other than to focus on the alignment of capacity to profitable business segments and continued investment in product.

1

✈️ Singapore Airlines Celebrates 7 Years with Insider. ✈️ Singapore Airlines, one of the world’s leading airlines, is celebrating seven years of partnership with Insider. With a commitment to exceptional service, Singapore Airlines has earned accolades such as the World's Best Airline 2023 and an impressive 93.4% customer satisfaction rating. By leveraging Insider’s AI-native platform, the airline has unified online, offline, behavioral, loyalty, and predictive data across its entire group. The creation of multi-brand unified customer profiles has been pivotal in delivering coherent, real-time omnichannel customer experiences, regardless of whether travelers are engaging on Singapore Airlines, Kris+, or Scoot. This partnership has not only boosted key performance metrics like booking conversion rates and ancillary revenue but has also strengthened traveler loyalty and lifetime value across all brands of the Singapore Airlines Group. Are you ready to elevate your customer experiences? #SwitchToInsider today! Find out more in the comments below 👇

284

4 Comments

🛫🌍Betting against Google is probably not a good idea, but do you know how many companies have tried (and failed) to “solve” trip planning?  Someone much smarter than me once suggested that the reason companies have failed time and time again in this pursuit is because it is a problem that the end user does not want to solve.  Stated differently, people enjoy the “escapism” of trip planning. Nevertheless, Google Gemini now promises to make trip planning a breeze by organizing your travels more efficiently and reducing the stress of planning your next adventure.  For more, check out this article from CNET written by Bella Czajkowski. Let me know your thoughts. https://lnkd.in/e2MCcCXu #TravelSmart #GoogleGemini #TripPlanning #TravelTech #StressFreeTravel

12

I have been talking to many hotels in Singapore for the last couple of weeks about the relative currency strength of SGD impacting booking volumes. Price-sensitive ASEAN travellers are choosing alternative destinations such as Japan, which are far more affordable right now. This article (especially the graph of international inbound markets) highlights double-digit inbound growth from Singapore, Malaysia and the Philippines to Japan. In Singapore, I am noticing the performance of upper-upscale hotels significantly improving while added inventory in the branded mid-scale and lower segments is putting pressure on budget-class independent hotels. I predict this will continue, with demand spikes coming in only due to special events such as concerts and F1.

24