Carmen Ng

Explore how CRM, AI and Data empower Southeast Asia's insurance sector to tackle challenges and seize growth opportunities. Leverage AI and data for personalized customer experiences and utilize automation to streamline operational processes, including distribution and underwriting. Adopt digital engagement strategies to attract multi-generational customers. Seize today's opportunities with next-generation solutions. #Insurance #InsurTech #DigitalInsurance

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Between September 2023 and January 2024 I spent hours with leaders in APAC in different roles, different industries to try and learn where the biggest gaps where and this is what I learnt. 1️⃣ AE leaders DO NOT think your SDRs are ready to be in the AE seat but you as an SDR leader do 🔋 2️⃣ Leaders who aren’t ready to be leaders. Businesses lost a lot of senior leaders through all the redundancies and now we have a huge skill gap where we promoted junior leaders into senior roles too soon. The result? Churn, employeee satifaction goes down and burnt out leaders not knowing what they did wrong. 💣 3️⃣ Metrics / Cross Functional Allignement .This may sound obvious but from enablement to CSM to AE to SDR if we do not have a metric that matters to us all, it will always be a combination of competing priorities, lacks of alignment and it doesn’t matter how many operating principles your business has, you need to be clear about what you want from your teams and it needs to be aligned. 📈 🎦 Tomorrow I’ll do a video about a fix to these 3 points! #leadership #saas #talkingpoints

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Coming to Dreamforce #DF24? Join us to hear how our Salesforce ASEAN customers are using #Salesforce, #Slack, and #Mulesoft to unlock new levels of productivity and efficiency, by fostering a culture of innovation and collaboration through AI. Whether it’s using AI to enhance customer experiences, automate repetitive tasks, or drive data-driven decision-making, the potential is vast. 🚀 🌟 M1 Revamps APAC Telecoms With Digital, Personalized Services 🌟 M1’s revamped digital platform replaced 150 legacy systems with Einstein 1, boosting digital use by 35%, self-service to 90%, and NPS by 40%. Speaker: Manjot Singh Mann, CEO, M1 Limited Wednesday, Sep 18 9:00 AM - 9:45 AM PDT 🌟 Tech Companies Are Changing How Work Gets Done with Slack 🌟 There’s a new way to work when it all happens in Slack. Learn how tech leaders transform work by bringing their people, workflows, apps, customer data, and AI into a single work operating system. Speaker: Quinny Lei, Head of Business IT Solutions, GTS, Grab Wednesday, Sep 18, 1:30 PM - 2:15 PM PDT 🌟 Philippine Airlines Soars to New Heights with AI Experiences 🌟 How integration is helping Philippine Airlines to improve organizational agility, accelerate innovation and unleash productivity. Speaker: Aurea Vidal, CIO, Philippine Airlines Thursday, Sep 19 11:00 AM - 11:45 AM PDT Check out the details and add to your agenda here: https://lnkd.in/gpcKg4kr #dreamforce #salesforce #df24 #AI #Agentforce #customersuccess #innovation #productivity

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Explore how CRM, AI and Data empower Southeast Asia's insurance sector to tackle challenges and seize growth opportunities. Leverage AI and data for personalized customer experiences and utilize automation to streamline operational processes, including distribution and underwriting. Adopt digital engagement strategies to attract multi-generational customers. Seize today's opportunities with next-generation solutions. #Insurance #InsurTech #DigitalInsurance

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Data insights can help businesses grow - just ask Hive Ventures. 🐝 By using Google Cloud's #dataanalytics tools like Looker Studio, Hive is helping businesses in Thailand understand their customers better and make smarter decisions. They're even using AI to reduce product return rates! Learn more about their data-driven success: https://lnkd.in/eF5Y7bA7

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ASEAN's Digital Future: A OneTrust Perspective The recent Summer Davos 2024 highlighted a significant milestone for ASEAN: the impending Digital Economy Framework Agreement (DEFA). This landmark agreement promises to transform the region into the world's 4-largest economy, fostering seamless cross-border connections in payments, goods & services, and people. What does this mean for businesses in ASEAN? 📌 Increased complexity: As ASEAN becomes more interconnected, businesses will face a more complex regulatory landscape, especially concerning data privacy, cybersecurity, and digital trust. 📌 New opportunities: DEFA opens up vast new markets and opportunities for businesses to expand their digital footprint. 📌 The need for resilience: The rapid pace of digital transformation and increasing geopolitical tensions make digital operational resilience more critical than ever. How can OneTrust help? OneTrust's integrated platform provides a comprehensive solution to help organizations in ASEAN navigate these challenges and capitalize on new opportunities. Our platform empowers businesses to: 📌 Manage risk effectively: Assess, mitigate, and monitor risks related to data privacy, cybersecurity, and third-party management. 📌 Ensure compliance: Stay up-to-date with the evolving regulatory landscape and demonstrate compliance with DEFA and other relevant regulations. 📌 Build trust: Establish and maintain trust with customers, partners, and regulators through transparent and accountable data practices. With the looming implementation of the Digital Operational Resilience Act (DORA), businesses in ASEAN must prioritize building resilient and adaptable digital operations. OneTrust's platform can help organizations meet the requirements of DORA and ensure business continuity in the face of disruptions. Key benefits of using OneTrust: 📌 Centralized platform: Manage all your compliance and risk management activities in a single, unified platform. 📌 Automation: Automate repetitive tasks and streamline workflows. 📌 Real-time insights: Gain real-time visibility into your risk posture and compliance status. 📌 Scalability: Easily scale your program to meet the needs of your growing business. Are you ready to embrace ASEAN's digital future? Let's discuss how OneTrust can help your organization achieve its goals. #ASEAN #DigitalEconomy #DEFA #DORA #OneTrust #DataPrivacy #Cybersecurity #DigitalTransformation #RiskManagement #Compliance Source: https://bit.ly/46vGH8u

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Another great chat on Tech Sales & GTM Mentors APAC with Jeff Chan Global Enablement, Sales Onboarding Lead APAC with Salesforce. Founders: When should you begin to think about sales enablement, and what should it look like? AEs: Should you join a start-up? The checklist to decide whether they can set you up for success. Jeff talks through: 03:09 Ownership of Enablement and Onboarding Function 03:57 Factors Affecting Sales Rep Attainment 05:15 Impact of Enablement and Onboarding 06:08 Onboarding Program at Salesforce 09:53 Onboarding in Startups 18:47 Overcoming Challenges in the Market as a seller right nw 23:24 The Ability to See Around the Corner 25:51 Profile of Successful Salespeople 30:54When to Implement Sales Enablement in Startups Links to the full episode in comments!

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Staffing Industry Analysts have shared the most attractive markets for staffing in 2024. 📢 APAC came up top 📣 Indonesia is the most favourable market in the world. The economy is expected to have significant growth & perm employee protection is good, with low levels of agency competition. ☎ Sweden is the most attractive market in Europe, the Middle East & Africa.

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Unlock the secrets behind APAC marketing trends! @Nielsen's 2024 Annual Marketing Report reveals that 82% of marketers anticipate increased ad budgets this year. Get ahead of the curve by delving into the data and understanding the evolving landscape. DM for exclusive insights! https://bit.ly/4dlBZgT 

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Omni is growing, and we’re currently hiring for several GTM positions! When I caught up with Rodica Belocosov in KL two weeks ago, I asked her for some insights on this. She said, "Hire for potential, not just experience." This is especially true for startups that are competing for talent with more established firms. But how do we identify potential, especially if it’s not obvious from a CV or without meeting the person? The key is to craft your interview process smartly. For a sales role that requires excellent communication skills, ask candidates to submit a video interview early on. For a technical development role, request a technical assessment. By incorporating these role-specific assessments *early* in the selection process, you can identify high-intent candidates who are genuinely excited about the role and look beyond their paper qualifications. I really like this approach. Do you have any other hiring tips that work for you? I’d love to hear them!

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Non-stop cyberattacks demand non-stop defense. The Vectra AI Platform empowers Microsoft customers to strengthen their hybrid and multi-cloud security with AI-driven threat detection and response. #HybridCloud #Microsoft #ThreatDetection #VectraAI

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Explore how CRM, AI and Data empower Southeast Asia's insurance sector to tackle challenges and seize growth opportunities. Leverage AI and data for personalized customer experiences and utilize automation to streamline operational processes, including distribution and underwriting. Adopt digital engagement strategies to attract multi-generational customers. Seize today's opportunities with next-generation solutions. #Insurance #InsurTech #DigitalInsurance

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Are you ready to explore the real impact of AI on your employee and customer experience? Join us at Zoom Day Asia 360 to uncover the true potential of AI beyond the hype. Don't miss this chance to see the latest innovations from Zoom and explore how they can transform your workplace! #ZoomDayAsia360 #AI #Innovation #Collaboration #FutureOfWork #EmployeeHappiness #CustomerHappiness

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"Sales is boring." Alright. Then you'd agree that those fire outfits that Cisar Sadik and I got for a SALES EVENT (ARRtist Circus) are boring, too? In the beginning, I also thought of sales as a bunch of sleazy snake oil sellers in expensive suits. But there is so much more to sales. The most successful salespeople I know are creatives who constantly challenge themselves, question their strategies, and come up with new ways of improving their own and their prospects life daily. True, sales CAN be boring, if you just copy paste what you've been told during your onboarding. But sellers who LOVE this job and are President's Club regulars know that the key to success is forging your own path and taking the wild route of failure, experimentation, wins, and encountering mind-bending problems. Doesn't sound boring to me at all. Sales can be so much more than old white men in boring suits, if you're willing to leave your comfort zone and tap into your creativity. Do you still think sales is a boring profession? #sales #saas #sdrsofgermany #newwork

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Explore how CRM, AI and Data empower Southeast Asia's insurance sector to tackle challenges and seize growth opportunities. Leverage AI and data for personalized customer experiences and utilize automation to streamline operational processes, including distribution and underwriting. Adopt digital engagement strategies to attract multi-generational customers. Seize today's opportunities with next-generation solutions. #Insurance #InsurTech #DigitalInsurance

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📢 Calling all businesses running on-premises or on cloud! 📢 Join our exclusive Google Cloud Migration Workshop & Consultation by Cloud Ace Singapore and Google Cloud designed to help you: 💰Conduct a free Total Cost of Ownership (TCO) assessment: Gain a clear understanding of your current IT costs and identify potential savings by transitioning to the cloud. 🧑‍💻Modernize your infrastructure: Embrace cutting-edge cloud technologies to enhance agility, scalability, and performance, enabling you to stay ahead of the competition. 🤝 Unlock exclusive funding options: Learn about programs and incentives that can make your cloud migration journey even more affordable. Whether you're just starting to explore cloud migration or already have a plan in place, our experts are here to guide you every step of the way. 👉 Limited spots available! Sign up today and take the first step towards a more efficient, cost-effective, and future-proof IT environment. Sign up: https://lnkd.in/g_99TSwZ #GoogleCloud #CloudMigration #CostOptimization #Modernization #FundingOptions #TCOAssessment #OnPrem #Cloud #Innovation

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Want to know how CDNetworks is shaping the future of cybersecurity in Southeast Asia? 🌏✨ Dive into our journey at SSEA and discover cutting-edge solutions that protect and accelerate your digital growth. Watch the video and see what’s next in the world of performance and security! And book a time with me to discuss how CDNetworks can further enhance your business and explore new opportunities for growth 😊 #CyberSecurity #CloudSecurity #ContentDeliveryNetworks

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