SSON Research & Analytics

🚀 Are Your GBS Strategies Ready for 2030? This report explores game-changing actions that will define the future of GBS. 📈 Expand Scope: 49% of GBS teams are stepping into front-office functions to unlock new value. 🤖 Redesign Processes: AI, RPA, and cloud solutions are transforming workflows and boosting agility. 🌍 Drive ESG Initiatives: 80% of top-ranked GBS integrate sustainability roles, aligning business goals with CSR—it’s no longer optional. 🔗 Unify Digital Agendas: 83% play a role in enterprise-wide digital transformation to ensure unmatched efficiency. 👉 Download Now https://lnkd.in/eaUTJ5jW SSON Research & Analytics #GBS #AI #sharedservices #digitalCoE #enterprisestrategy #processexcellence #RPA #valuecreation #ESG #workflows

Watch this space for Insights on India - coming to SSON Research & Analytics in December Josh Matthews

🌏 GCCs, SSCs, GBS – What's in a name? The industry still lacks consensus on how Global Capability Centers (GCCs) differ from Shared Services Centers (SSCs) or Global Business Services (GBS). Acronyms abound, we know. 🤯 Our latest research reveals some intriguing stats: 🔍 25% of the market believes GCCs and SSCs are the same thing (😲!). 🔍 Meanwhile, 35% see GCCs as more mature competence centers, viewing them as a "center" rather than a "model." But what truly sets them apart? 📈 According to our survey, GCCs focus on solutions and capabilities, moving beyond cost to become hubs for talent and innovation. 💡✨ 🌟 Stay tuned for our upcoming Research Insight Report, spotlighting #India: 📌 What services are being delivered and from which types of centers? 📌 Where is the growth happening? 📌 How much of the work involves E2E processes vs. discrete activities? 📌 Which cities are emerging as top opportunities today? 💼 Ready to stay ahead of the curve? Subscribe today for exclusive access to this and other cutting-edge research. 🚀 #SharedServices #GlobalCapabilityCenters #GBS #Innovation #Research #India https://lnkd.in/dnYAMQk

🌍 Bridging Continents: Latin America’s Growing Role in European Shared Services 🌎 From our Research & Analytics – The fact that a third of Latin America-based shared services delivery centers are supporting European business operations is particularly interesting and worth considering. 🌟 Our recent research highlights the growing global reach of LATAM's shared services and outsourcing capabilities. Traditionally, Latin American delivery centers have focused on onshore or nearshore markets like North America and Latin America itself, owing to proximity, language, and cultural alignment. 🌐 However, their increasing involvement in Europe signifies a shift toward broader globalization. This trend demonstrates Latin America’s competitiveness in delivering cost-effective and reliable solutions across continents. 💼 It reflects not only the scalability and capability of its talent pool but also the potential to adapt to the diverse demands of international business. Supporting Europe often requires multilingual proficiency, deep process expertise, and compliance with stringent regulatory standards—which relies on upskilling and diversification. 🧠💡 Moreover, European businesses leveraging Latin America as an offshore partner indicates a strategic shift in the global shared services landscape. 🛠️ This trend underlines Latin America’s capability to compete with traditional offshoring regions like Asia. 🌟📈 Read more in the SSON Research & Analytics report: State of the GBS & Outsourcing Industry in Latin America, published this quarter. https://lnkd.in/eAdgzmQJ

✨ Turning GBS from a “Black Box” 🕵️♂️ into a Strategic Ally 🤝 🌟 Many GBS teams face the challenge of being seen as a "black box," despite strong performance metrics 📊 and executive relationships. The root of the issue often lies in limited collaboration at the operational level, power imbalances ⚖️, and overreliance on intermediaries for problem-solving. This month on SSON Research & Analytics: how to drive success based on: • redefining roles to focus on strategy 🎯 • encouraging direct engagement between teams 🗣️ and • using data-driven discussions to align goals 📈 By fostering trust and emphasizing shared outcomes, organizations can transform “us versus them” dynamics into unified, collaborative partnerships that unlock innovation and success 🌟🤗. Read Leigh Nicholson's brilliant piece here: https://lnkd.in/evnSA5pB #GBS #stakeholders #allies #engagement #datadriven #partnering

🚨 Calling all Supply Chain & GBS Leaders! 🚨 https://lnkd.in/eExsVMRR The supply chain plays a critical role in enterprise success—and there’s so much potential for optimisation! 🚀 We’re conducting a survey to uncover the key challenges and opportunities in supply chain performance. Your input will help shape our upcoming Supply Chain Optimization Report (available next month). 📊 ✔️ Want the report? Simply check the box in the final survey question to receive it directly! Take the survey here: https://lnkd.in/eExsVMRR Your insights can help transform the future of supply chain performance! 🙌 #SupplyChain #GBS #Optimization #Survey Neo Tangent Limited Sandesh Kurkal Jonathon Chen Charley Song Leelavathi SC Rizwan ul karim Barbara Hodge

🚀 Join us on Thursday (November 7th at 10:00 AM EST) as SSON Research & Analytics and Inixia host a groundbreaking webinar to unveil the first Global Business Services (GBS) Standards Committee. This committee marks a pivotal moment for the GBS industry, as it sets a new benchmark for operational excellence and standardisation on a global scale! Register Now 👉 https://lnkd.in/e6mFE4qS 💼 Why Attend? The GBS industry has surpassed $120 billion, driven by the relentless pace of digital transformation. Now more than ever, standardized frameworks are essential to streamline performance and fuel growth across global operations. This webinar is your chance to: ✨ Understand the role of GBS standards in boosting operational efficiency ✨ Hear from the thought leaders behind the APEX GBS Committee on the future of GBS ✨ Learn how these standards can accelerate your organization’s path to success Register Now 👉 https://lnkd.in/e6mFE4qS Join us and help shape the future of GBS! #GBS #OperationalExcellence #SSONAnalytics #Webinar #GlobalStandards Naomi Secor Tony Saldanha Angela Mangiapane Robert Weltevreden

We’re excited to invite you to take part in our State of the Global Shared Services and Outsourcing Industry Survey. This survey is designed to uncover the latest trends, emerging opportunities, and the critical challenges impacting the shared services and GBS model today. As a valued industry leader, your perspectives are crucial to creating this industry benchmark. By participating, you’ll not only contribute to advancing industry knowledge but also help shape the insights that fuel our most anticipated report. Plus, as a survey respondent, you’ll receive early access to the report when it’s released in January 2025. As a thank you, all participants will be entered into a draw for a free ticket to an SSON event of your choice (valued at USD $3,000) — whether in the US, Europe, or APAC! Take the survey here: https://lnkd.in/eYs-BAkW We look forward to hearing from you and value your expertise in driving our industry forward.

🎥 Coming to you live from #SSOWLondon! 🎥 SSON Research & Analytics’ session 'The 2024 Top 20 Most Admired SSOs in the World Uncovered! Find Out What Sets Them Apart & How Benchmarking is Key to Continuous Improvement’ is currently taking place! This session is packed with insights on what sets the best apart and with two of our winners present, sharing their journeys, showcasing how they’ve used benchmarking to stay ahead. 🌍 Weren't able to make the session? 👉 Access the full benchmarking study here: https://bit.ly/4gkZZSK Naomi Secor Leigh Nicholson Andras Kohl #SSOW #SharedServices #GBS #ContinuousImprovement #Benchmarking #SSOTop20 #Leadership #SSONResearch

🚀 Join us for a groundbreaking webinar as we unveil the first-ever GBS Standards 🌍✨ Discover how the Alliance for Professional Excellence in GBS (APEX GBS) is set to revolutionize the #GBS world. Learn from leaders about the future of our industry, the importance of standardized practices, and how these frameworks can accelerate your organization’s growth. Registration 👉 https://lnkd.in/e4hQQHDe #sharedservices #digitaltransformation #innovation #leadership #GCC #BPO