Shiji Group

Falling in love with the problem—not just the solution—is a must if you want to truly succeed in hospitality. According to Sean Seah, Senior Vice President of Strategy, Technology, and Innovation at Langham Hospitality Group, this mindset is crucial for driving true innovation. His journey underscores that the heart of digital transformation lies in understanding how technology impacts people and processes. Sean's key takeaways: • Start small and scale fast: Pilot ideas before a full rollout to ensure success. • Embrace a people-first approach: Transformations thrive when you prioritize the impact on your team. • Iterate and learn: Continuous feedback is key to refining processes and enhancing experiences. To read the full interview with Sean in Interface Magazine, click here: https://lnkd.in/eU8tRyzr #shiji #langham #langhamhospitality #hospitalitytechnology

Premier Inn, the UK’s largest hotel chain, partnered with Shiji Distribution Solutions to navigate the complexities of transitioning to a new Central Reservation System while maintaining high availability and booking efficiency. With Shiji’s dedicated support—providing daily monitoring, detailed reporting, and rapid issue resolution—Premier Inn implemented automated City Tax calculations, a General Shared Cache to reduce server strain, and enhanced cache accuracy to address high-failure products proactively. The results speak for themselves: a 16% increase in Search Success Rate, 153% year-over-year production growth, and a 177% rise in bookings in the last quarter. To read the full case study, click the link in the comments. #shiji #premierinn #hospitalitytechnology

✨ Happy Holidays from Shiji! ✨ As 2024 comes to a close, we want to take a moment to thank you for being part of our journey this year. Here’s to a joyful holiday season and an even brighter 2025 ahead. And… we’ve got something very exciting in store for the new year. Watch this space—big things are coming! 👀 #shiji

In a world of endless choice, how can hotels stand out? By leveraging technology to enhance—not replace—the human touch. Guests remember thoughtful experiences, not just efficient ones. The right blend of personalisation, storytelling, and smart tools creates connections that drive loyalty and set brands apart. But to achieve this, hotels must overcome legacy challenges while focusing on four key factors: 🔹 Personalisation builds loyalty through tailored, thoughtful experiences. Storytelling connects emotionally, making messages more meaningful. 🔹 AI boosts productivity, freeing teams to focus on creativity and strategy. 🔹 Legacy systems limit progress while modern, integrated solutions unlock innovation. 🔹 Technology empowers teams to deliver the kind of guest experiences that truly resonate. For more insights on balancing tech and empathy in hospitality, check out a summary of our interview with Juanda Núñez from Smart Travel News at the link in the comments. #shiji #shijiinsights #smarttravelnews

🎉 The 2024 holiday party season is officially underway! Shiji's teams in the Asia Pacific region recently came together to share a toast to another year of innovation in hospitality technology, from Singapore to Sydney and beyond. From driving success with our partners to embracing the diverse cultures that make the Asia Pacific region so unique, 2024 has been an incredible journey. Here’s to our amazing teams and an even brighter 2025 ahead! #shiji #shijiteam

We had a great time at the Smart Travel News Awards in Madrid last week! The prestigious ceremony recognized innovation and leadership in the travel industry throughout Spain and Portugal. It was our honor to present the "Best Hotelier" award to Diego Calvo from Concept Hotel Group and to reconnect with friends and colleagues from the industry! #smarttravelnews #concepthotelgroup #hospitalitytechnology

🎊 Today we would like to shine a spotlight on Leanne Davidson, a Project Specialist based in Shiji's Florida office due to her unwavering dependability and commitment to excellence. Leanne's exceptional customer service skills make her a standout, as she effortlessly connects with clients and addresses their needs with a positive attitude. Beyond her individual contributions, she is a true team player, always willing to lend a hand to colleagues and share her knowledge. ❓ How did you get into hospitality tech? And why are you passionate about it? Leanne: I was exploring a new career path when my manager took a chance on me, and I’m so grateful she did. I truly feel like this is where I belong. I enjoy learning new skills and having the opportunity to help my customers. ❓ What was the most memorable project you worked on? Leanne: In September, I successfully took my first Infrasys installation live. The property was a pleasure to work with, which helped calm my nerves and gave me confidence during the installation. ❓ Why do you like working at Shiji? Leanne: Everyone is always so helpful as we work toward the same goal. The team is uplifting and supportive, creating a comfortable work environment with great people. Congratulations, Leanne! ✨ #shiji #shijiteam

Earlier this year, HTL Hoteles in Argentina was facing a common but critical challenge: managing guest communication efficiently across four distinct properties. Time-consuming manual processes led to delays, missed opportunities, and limited personalization. But by integrating Shiji ReviewPro with their PMS, HTL was able to automate nearly 20 types of communications, from pre-arrival instructions and in-stay feedback requests to tailored payment options and local safety advice. These personalized, timely messages not only greatly enhanced the guest experience but also allowed the team to detect and resolve issues in real time—reducing costs and improving satisfaction scores. The result? An in-stay conversion rate increase of 18.4%, better OTA ratings, and a surge in direct bookings. HTL Hotels turned communication challenges into a competitive advantage, proving how the right technology can redefine guest engagement. To read the full case study: https://lnkd.in/eiWXRfJm #htlhotels #shiji #hospitalitytechnology

“Thank God it’s Monday,” says Wolfgang Emperger, Senior Vice President for Europe, Africa, UK & Ireland at Shiji Group. “Work is not just work for me; it’s my passion.”   Known as the ‘Coach’ for his empowering leadership style, Wolfgang has been recognized as one of the "Top 10 Influential Leaders in Hospitality and Travel to Follow" in 2024 🎉 His success stems from his relentless focus on customers, his ability to inspire and empower his team, and his genuine enthusiasm for his work. Wolfgang shares key advice that reflects his leadership philosophy: “Our competitors of today may become our partners tomorrow.” “We are all in Sales! We are all in Marketing! We are all in Customer Service!” “It’s about giving people empowerment and opportunities to advance within the company, which is deeply appreciated by the team as they grow with the organization.”   Discover more of Wolfgang’s insights and leadership lessons here: https://lnkd.in/dtQPgTGZ   #Top10Leaders2024 #Shiji #hospitalitytechnology #LeadershipInsights  

Today’s guests simply expect more: seamless interactions, personalised experiences, and meaningful connections across every channel. To stay ahead, hotels must embrace modern marketing technologies such as data-driven personalisation, omnichannel communication, and loyalty programs. Some key tactics: 📊 Use guest insights to create tailored experiences that delight and retain customers. 🛠️ Integrate CRM, loyalty, and feedback tools to enhance personalisation and streamline operations. 🌐 Connect with guests via multiple channels (social media, email, mobile apps, etc.) 🔄 Test marketing, pricing, and loyalty approaches to refine engagement tactics. 🤖 Leverage AI to provide real-time, meaningful guest interactions. Take a look at our latest Shiji Insights article to explore more actionable strategies for optimising operations and fostering meaningful guest engagement - link in the comments. #shiji #marketingtechnology #hospitalitytechnology #shijiinsights