Job Summary:
As a cashier, you are the first person a Customer sees as they walk through the door and the last person they work with when they leave.
You fully understand and appreciate that West Marine exists to provide excellent Customer service and expert product knowledge.
We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen.
Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer.
West Marine is a Drug Free Workplace and Equal Opportunity Employer.
Duties/Responsibilities:
Greet incoming customers with company approved greeting
Answer phones announcing your name and where you can direct their call
Coordinates with retail staff for product inquires and price checks
Resolves escalated issues with angry customers
Informs customers about services available and assess customer needs
Scan products, operate scanning equipment and fix scanning issues
Handles cash, credit and on-account transactions
Process credit and debit cards, helping customers with processing equipment
Maintain cash control over register drawer and verify amounts are correct
Takes deposits for Special Orders
Provide receipt and any additional paperwork to customer upon completion of transaction.
Bags purchases as needed
Process return transactions following company return policy
Directs customers to product location in store upon request
Process put backs as needed
Complete all training and review all SOPs for position
Train and sometimes supervise new cashiers
Keeps point of sale area neat, cleaned, and organized and properly stocked with supplies
Assistance in the maintenance of store front and retail displays
Helps stock shelves in proximity of the cash register
Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
Perform other job-related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
High school diploma or equivalent.
Physical Requirements:
Must be able to lift up to 50 pounds at times.
Ability to be mobile on the sales floor for extended periods of time.
To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.
embbenefits.
com/wm-home/ .
Brand: West Marine
Address: 2885 Santa Rosa Ave, Suite C Santa Rosa, CA - 95407
Property Description: 1214 - Santa Rosa
Property Number: 1214
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