Victoria Rosell♦️

How did a major European energy company like Vattenfall AB reimagine their sales and service processes for improved efficiency and customer engagement? Using #Dynamics365, they streamlined operations and bolstered sustainability efforts. Find out more from our latest Microsoft Dynamics 365 case study.

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Explore how service organisations are transforming customer experience amidst rising expectations and economic challenges. 🚀 Highlights: - Best practices from Nordic B2B and B2C leaders with Salesforce - Insights on trends like generative AI and Agentforce - Keynote by Kent Bredahl, author of 'Kundeblind' - Networking with industry peers Don’t miss this chance to drive innovation in customer service! #ServiceSummit #CustomerExperience #DigitalTransformation #Salesforce #Networking https://lnkd.in/d_h4f-j7

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A week has passed since the Salesforce World Tour Essentials in Copenhagen, and I'm still running high from the energy 🚀 🇩🇰 Here are my top takeaways and reflections: 1️⃣ GenAI is more than just a new technology. GenAI will provide a lot of quick wins but to realise its full potential and gain sustainable long-term value GenAI needs to be embraced as a transformation across the organization. Salesforce delivers innovation built into the core of the platform laying the foundation for transforming the business. 2️⃣ GenAI will have a big impact on the future customer expectations and values. 1) Customer expectations will continue to increase while 2) making it harder for businesses to build credibility, authenticity, and trust with their customers. 3) Differentiation will be driven by a business’ core product quality, service, values, and brand and 4) human involvement will be seen as a premium offering. 3️⃣ It’s clear that the quality of input data determines the quality of the output. Prioritizing robust data models and integrations and streamlining processes to ensure accuracy and availability will be a key focus. 4️⃣ We have a lot of tools in our toolbox, especially with the continuous flow of technological advancements. The biggest value is achieved when new technology is carefully and strategically assessed and adopted, not just seen as a magic bullet to all our challenges. Reach out if you want to grab a coffee and discuss ☕ #Innovation #Tech #Salesforce #generativeAI #B2BCommerce #Commercial #Operation #Digtal #ITArchitecture #Bluestage

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Explore how MuleSoft driving business with API integrations enhancing AI and Autonomous Agents thanks to Agentforce? Combine learning and networking over a refreshing IPA! Our experts will host multiple demobooths on-site to answer any questions you have.

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🚀 🚀 🚀 So proud of the Ardoq team! Being named a Leader in the Gartner® Magic Quadrant™ for the fourth year is another huge milestone, and it’s all thanks to our incredible customers and colleagues. Curious about what makes Ardoq a leader? Download the report to find out! 👉 https://hubs.li/Q02ZygHF0 #GartnerMQ #ArdoqFamily #Leader #EnterpriseArchitecture #Innovation GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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🚀 Curious about transforming service operations with ServiceNow? 🚀 Catch the latest Webinar Recording with Malin Dahl, Head of HR at Nordlo Group, as she shares an inside look at Nordlo Improve’s ServiceNow journey—one that took them from simple ticketing to a powerful digital platform driving seamless End-to-end Service Operations. 🔍 What’s in it for you? In this session, we uncover how Nordlo transitioned from ITSM to CSM, highlighting the practical lessons, challenges, and successes along the way, here’s what you’ll gain: 📈 CSM vs. ITSM: The Distinction - Purpose-Built Processes: Unlike ITSM, which focuses on internal IT services, CSM is designed to handle customer-facing interactions and internal processes simultaneously—separating data and enhancing security effortlessly. - Why Not Customize ITSM? Customizing ITSM to suit external needs often increases complexity, cost, and time. CSM offers a higher ROI with less maintenance and future-proof scalability. 🔑 Key Insights: - Understand the CSM vs. ITSM debate and why CSM offers more flexibility. - Learn from real-world actions—from roadmap planning to a successful transformation. - Discover the business value CSM brings through optimized customer service and operational efficiency. This is a must-watch for ServiceNow enthusiasts and anyone interested in enhancing their customer service approach. Save the link, watch when ready, and transform your Service Operations with Nordlo Group’s insights! #ServiceNow #CustomerServiceManagement #CSM #ITSM #DigitalTransformation #ServiceOperations https://lnkd.in/dfHakDgm

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In case you missed it, the recording of the LinkedIn live event with Configit and Infosys is now available to watch. Click the link below to hear Configit Chief Strategy Officer Henrik Reif Andersen talk with Sashi Jayachandran and Krishnananda Shenoy of Infosys about how Configuration Lifecycle Management (CLM) can help B2B manufacturers drive exponential business value and gain competitive advantages. https://ow.ly/TESV30sC62p #LinkedInLive #b2bmanufacturing #configurationlifecyclemanagement #CLM

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Are you leveraging Salesforce but struggling with document management and automation? Join me and our partner EXAH and discover how DocFusion for Salesforce can transform your document processes, making them more efficient and seamless. Whether you're dealing with complex templates, need to automate document generation, or seek better integration with Salesforce, this webinar is for you! 🚀 What You'll Learn: - Master the art of document generation within Salesforce with our no code solution. - Simplify and automate complex document processes. - Enhance your productivity, build document templates quickly This is an opportunity to gain valuable insights and take your document management to the next level. 🔗 Register here: Salesforce Document Mastery with DocFusion (itweb.co.za): https://lnkd.in/dgBPPsjS Don't miss out on this chance to streamline your document processes and boost your Salesforce capabilities. See you there! #Salesforce #EnterpriseDocumentGeneration #Automation #Webinar #DocFusion #Exah

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Manufacturing is a high growth area for ServiceNow in the Nordics. Have a look at this industry and the solutions at #know24. Explore how the world’s largest manufacturers are innovating with ServiceNow at #Know24! Register for the manufacturing keynote session to hear how AI is changing everything—from core business processes to transforming the factory. spr.ly/61105ZwN0X #servicenow #know24 #manufacturing #genai

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Tired of the hype around #GenAI? 🙄 Join Devoteam N Platform expert - Peter Skovgaard and ditch the fluff. On May 14th, Peter will unveil his top 5️⃣ ways to leverage GenAI within your ServiceNow instance. You can't miss it! #ServiceNow #DevoteamNPlatform #AI #ServiceNowAI #servicenowpartner

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How to break down silos, align risk functions and build a resilient framework? Learn it first-hand from our customer Telia on October 29th. 💡 Don't miss out ➡️ https://lnkd.in/eJJ98fgt #ServiceNow #riskmanagement #changemanagement #Devoteam #IRM #change Devoteam N Platform

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Join this webinar to learn how MuleSoft's products and solutions continue to evolve to help your organisation maximise productivity and foster rapid innovation.

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If you’re implementing #DORA this session is for you. I’m very happy to have Bjørn Rasmussen from Topdanmark at #Know24 sharing what has been done using #ServiceNow #IRM to successfully address the requirements of DORA. Compliance is crucial for mitigating risks, enhancing resilience, and maintaining trust in the digital infrastructure. #GRC bit.ly/3WjZQre

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New SAP Concur research highlights key trends in Nordic business travel: - 58% believe travel is essential for career advancement, yet 97% experience reduced flexibility. Explore these insights further, download the whitepaper here: https://bit.ly/4e9Qcge

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