Marie Blomgren

Don't let a remote onboarding process hold you back! Catch up on our recent webinar: Onboarding New Employees in the Hybrid Workplace with Ulrika Hedlund and Henrik Fontin in our Resources/On-demand section: https://lnkd.in/drDex5hf. Learn best practices for integrating new hires seamlessly, fostering connection, and boosting productivity in a hybrid environment. Let us show you the way! Zensai Microsoft #onboarding #hybridwork #workfromanywhere

5

📢 Brand Managers, ensure success with your resellers! 📢 Monitor your brand's wholesale performance across Nordic regions and strengthen collaboration with your resellers using Purply! Our tool provides insights to refine sales, pricing, and marketing strategies, ensuring brand integrity while driving growth. 👉 Curious to learn more? Contact us at [email protected] for a demo! #Fashion #BrandManagement #Wholesale #MarketIntelligence #ResellerCooperation

9

We often focus on what’s already happened in customer success: ↳ We stress over churn rates because they show past customer losses. ↳ We worry about renewal rates because they reflect past customer decisions. ↳ We obsess over NRR because it tells us about past revenue. But these are all lagging indicators. Mio Mattsson likes his team to focus more on leading indicators: 1. Prioritise Health Scores: Monitor customer health closely to predict future success. 2. Track CSAT: Keep an eye on customer satisfaction to foresee potential issues. 3. Focus on Tasks: Ensure customers are completing their tasks to stay on track. 4. Review ENPS: Make sure your team is happy, as happy teams lead to happy customers. 5. Iterate Based on Data: Use leading metrics to make proactive changes and stay ahead. Keep your eyes on the future, not the past.

2

Holy Greens, a sustainable and healthy salad bar, has partnered with Visual Art to bring digital signage to all 29 locations across Sweden. Holy Greens will implement Visual Art’s award-winning Digital Signage Software Signage Player through this collaboration, introducing digital menu boards designed to elevate the guest experience, streamline ordering, and enable dynamic pricing for their diverse selection of sustainably sourced meals. Holy Greens, which opened its first salad bar in 2013, has expanded its presence across major Swedish cities, including Stockholm, Malmö, and Gothenburg, with a strong commitment to providing healthy and environmentally friendly meals. By partnering with Visual Art, Holy Greens seeks to make the experience even more convenient and enjoyable for their guests while giving their staff more time to focus on service. The decision to implement digital menu boards followed a successful proof-of-concept pilot this past summer. Holy Greens saw a positive impact on service speed and a noticeable sales uplift during the pilot. The pilot also revealed that employees had more time to engage with guests, enhancing the overall guest experience by reducing the time spent explaining menu options. – “We are thrilled to partner with Visual Art to bring this innovative digital solution to our restaurants. At Holy Greens, we aim to make it easy for people to eat sustainably and healthy without compromising on taste. With digital menu boards, we can streamline the ordering process and provide our guests with more transparency on the climate impact of their food choices,” says David Egonson, Founder & Concept Development at Holy Greens. The rollout, including five screens from LG Electronics Nordic in each restaurant, will feature Visual Art’s Digital Signage Software Signage Player with a dynamic and flexible API-first structure. This will allow Holy Greens to adjust prices dynamically and tailor their menus based on customer preferences and trends, keeping them at the forefront of digital innovation in the quick-service restaurant (QSR) sector. A dedicated “Sustainability Screen” in each location will also be converted to Visual Art’s software, offering guests real-time insights into the impact of climate change on their meal choices. – “Holy Greens is a fantastic addition to our client portfolio. With Signage Player, we provide Holy Greens with a robust platform that supports dynamic pricing and real-time content updates. Our goal is to help Holy Greens continue to deliver on their commitment to sustainability while creating an enhanced guest experience,” says Andreas Ström, Chief Revenue Officer at Visual Art Group. Holy Greens and Visual Art have entered a five-year partnership. The full implementation is expected to generate recurring annual revenue for Visual Art. In the coming months, the new digital menu boards are anticipated to be operational across all Holy Greens locations.

63

As organizations embrace AI technologies like Copilot, effective change management becomes essential for successful adoption. Implementing Copilot is not just about introducing new technology—it's about transforming the way people work. To ensure that Copilot is integrated seamlessly into your organization, it is vital to help employees build new work habits, manage expectations, and address diverse attitudes towards AI.

2

Visit Finland’s digital distribution channel on today’s agenda. We believe that travel ecommerce need to catch up with retail and other industries. This is Stayify’s mission. If you are visiting today, let’s meet! Ping Thomas Tallskog for a chat. #stayify #travelecommerce #bookingengine #traveltech #businessfinland #visitfinland

1

ARE YOU CLEAR ABOUT YOUR BTB SALES PARADIGM? Mikkel Bach-Andersen, Partner at Kvadrant Consulting: "One of the most important aspects of building, and managing a sales team is to be fully attuned to the type of selling that the team will be doing. Despite this many sales teams are designing and enabling their teams based on imperatives that are fit for another type of selling - This disconnect can seriously tank outcomes. " Let's call the two extremes "transactional vs complex sales" 👉 HOW THEY DIFFER How CUSTOMERS buy - Transactional selling: The buying process involves 1-2 stakeholders and is characterized by quick, straightforward decision-making. This supports standardized products or services, focusing on efficiency and volume. - Complex selling: Involves multiple stakeholders from various levels and functions. The buying process is strategics and requiring alignment with broader business objectives. How you SELL - Transactional selling: Utilizes high-speed, high-volume sales processes with standardized playbooks designed for quickness and minimal customization. Individuals sell. - Complex Selling: Demands a tailored, consultative approach, focusing on the specific requirements of the deal and stakeholders involved. Sales is a team sport. 👉 IMPLICATIONS for you to build, and manage your sales team 1️⃣ SALES MANAGEMENT - Transactional selling: Typically involves a directive style, with sales managers providing clear, structured guidance to teams, often focusing on achieving quick wins and maintaining high activity levels. - Complex selling: More autonomous, supporting experienced teams who manage fewer, larger deals. This style requires leaders to offer strategic coaching, focusing on complex negotiations, deal management, and long-term account planning. 2️⃣ PERFORMANCE MANAGEMENT - Transactional selling: Concentrates on volume-based metrics such as several transactions, calls made, and deals closed within short periods. - Complex selling: Emphasizes the quality of engagements by focusing on the depth of stakeholder relationships and progression of individual deals 3️⃣ CRM - Transactional selling: Highly efficient and automated systems manage a many transactions, emphasizing automation, ease of use, and simplicity in data management. - Complex selling: CRM systems support detailed account planning and complex relationship tracking 4️⃣ TRAINING & ENABLEMENT - Transactional selling: Emphasizes rapid product knowledge acquisition, qualification, and efficient sales tactics. Training sessions are frequent and short, aligned with market changes and product updates. No need for training in methodology. Focus on playbooks and scripts - Complex selling: In-depth training in business acumen, account management, and consultative selling skills. 5️⃣ HIRING - Transactional selling: You can hire for grid, persobality, hunger and train for skills and knowledge. - Complex selling: Hire for skills, knowledge, and personality.

11

2 kommentarer

Uncover the potential of your next project with insights from Anders Paulsen, Director of UX. Discover the essential exercises we use to gather crucial information and set the foundation for successful project planning. Learn how our thorough approach can help your B2B manufacturing business meet its goals and thrive in a competitive market. Watch now to understand how we: 🔹 Conduct technical audits to identify necessary integrations and features 🔹 Perform content inventories for comprehensive site assessments 🔹 Utilize analytics to gauge performance and inform strategy 🔹 Engage in detailed discovery sessions to align with your business objectives Ensure your digital transformation starts with a solid foundation. https://lnkd.in/gj-9Vd69

15

🚀 Boost Your customer experience! 🚀 Join us for a special webinar with Henrik Björklund, CEO of Mardi Gras where he’ll share simple but effective tips to improve your customer’s journey and help your business grow. 🌟 🔍 What you’ll learn: • Understand not just what customers do on your website, but why they do it. • Discover how combining data with emotions can improve your brand communication and business results. • See real examples of how this approach can change your marketing strategy and customer experience. 🗓️ Date: September 3 ⏰ Time: 10:00 – 10:40 💻 Where: Online 💲 Cost: Free Don’t miss this chance to learn from an expert and take your business to the next level. Whether you want happier customers or better sales, this webinar is for you! 👉 Sign up now and reserve your spot! https://hubs.la/Q02M0m-K0 #webinar #customerexperience #marketingtips #Businessgrowth #customerjourney #limitlesscommerce

19

3 kommentarer

We do customer service for all 5 of Matsmart - Motatos' webshops, all 9 of North Trampoline's webshops, and all 4 of Vetnordic's webshops. Doing so is something that we take great pride in at MakesYouLocal – but why is it that webshops actually outsource their customer service? 🤔 📈 They don't have to worry about hiring, firing, training, or other staff related matters 💸 They don't have to worry about backlogs even when experiencing growth or in peak seasons 👨‍💻 They don't have to worry about staying up to date on the newest customer service technologies, or spend money on them You can read the cases about the work we did for Matsmart - Motatos, North Trampoline, and VetNordic below 👇 🔗 https://lnkd.in/drN5fY4K

7

Do you want your team to become Trusted Advisors to your customers?   At Nordic Upside, we’ve developed a structured and proven Trusted Advisor training framework. It is designed to help elevate the quality of outcome-based customer interactions for companies with customer-facing teams. By focusing on the principles, concepts, and behaviors of a Trusted Advisor, our program helps businesses build stronger, more meaningful, and relevant customer relationships. The training journey includes comprehensive pre-study activities, engaging workshops, and certifications, all tailored to guide participants through a well-organized training process. We’ve successfully implemented this framework with international customers across diverse cultures and regions, most recently supporting a global market leader in transforming from a traditional technology provider to a cutting-edge, technology-enabled service provider, offering innovative SaaS solutions for the financial services industry.   Curious? Please reach out to Pauline Moltke Thybo ([email protected]) or Karl Peter Vilandt ([email protected]) for more information on how Nordic Upside's training framework can help elevate your team to Trusted Advisors and navigate a path to stronger, outcome-based customer relationships.

11

The effort behind :Dribe's Billing System💡 In a recent post, we dove into the advantages of automating billing for subscription services. A driving force behind our advanced billing system is Anders Bast Olsen, BI Lead at :Dribe. He shares: "When you value flexibility and freedom of choice as much as we do at :Dribe, providing our customers with an open-ended subscription where they only pay for what they use is something we are extremely proud of. That said, in the wonderful world of bookkeeping and financial documentation, an open-ended subscription does entail (more than) a few requirements."📊 Anders further explains the complexities: "From the point of creation and start to the end of the subscription, one must be able to handle instant payment transactions as well as (partial) refund transactions. Simultaneously, rightful billing documents must be generated accordingly, which will even be subject to different national legislation. Lastly, adding the bookkeeping hereof to the equation wherein financial transactions take place pre, during, and post the subscription... We quickly realized this would be infeasible to support manually.” Based on years of experience and in-depth knowledge of billing requirements in subscription, the result is a solution we are incredibly proud of, and it is now a key part of our offering.💼 As Anders proudly states: "The fact that we have accomplished creating a completely autonomous solution that supports all these factors and brings about immense value to both the end-user and franchisee makes both the team and me very proud." 🔗Read our previous post here: https://lnkd.in/dicrRGPD #futureofmobility #billing #innovation #caronsubscription

38

10 years is a long time in business, and we are proud to announce our continued collaboration with Coop Sverige. 🔥 For a decade NoA Ignite has developed best-in-class customer experiences across Coop’s digital and physical touchpoints. 📱 Together over the years we have driven innovation and growth using all the latest technologies. Today we continue to do so, and heres a list of the latest upgrades: ▶ Migrated Coop’s system to Optimizely 12 and .NET 6 for a faster, more secure website. ▶ Integrated AI-based search to improve user experience ▶ Developed a unified sign-in system for all Coop apps ▶ Delivered personalised e-commerce solutions with Dynamic Yield Keeping up with the latest technologies and focusing on Coop’s needs has proved to be a successful formula for our partnership. A big thanks to the whole team who were working with us on these latest upgrades! 🌟 Read the case study here 👉 https://lnkd.in/dxxxSTFg #DigitalTransformation #Optimizely #Coop #NoAIgnite #AI #CDP #ecommerce #CustomerExperience  

30

2 kommentarer

We’re excited to share a success story from our collaboration with #SveaPerintä. By partnering with Tietoevry and adopting our #Multichannel service, Svea has significantly digitalized its outgoing communication. 📲 The key benefits of collaboration: 💡Transforming communication by cutting down on paper based communication, delivering significant boosts in both cost efficiency and customer experience. 💡Ensuring a seamless and fast service setup. 💡Driving innovation by harnessing Tietoevry’s flexible Multichannel platform. Want to learn more? Read the full story here: https://bit.ly/3Zn7nqD Let’s keep driving transformation and digital empowerment! 💼🌍🚀 #Tietoevry #Svea #SuccessStory #FinancialServices #CustomerExperience

16

We’re excited to share a success story from our collaboration with #SveaPerintä. By partnering with Tietoevry and adopting our #Multichannel service, Svea has significantly digitalized its outgoing communication. 📲 The key benefits of collaboration: 💡Transforming communication by cutting down on paper based communication, delivering significant boosts in both cost efficiency and customer experience. 💡Ensuring a seamless and fast service setup. 💡Driving innovation by harnessing Tietoevry’s flexible Multichannel platform. Want to learn more? Read the full story here: https://bit.ly/3Zn7nqD Let’s keep driving transformation and digital empowerment! 💼🌍🚀 #Tietoevry #Svea #SuccessStory #FinancialServices #CustomerExperience

13

We’re excited to share a success story from our collaboration with #SveaPerintä. By partnering with Tietoevry and adopting our #Multichannel service, Svea has significantly digitalized its outgoing communication. 📲 The key benefits of collaboration: 💡Transforming communication by cutting down on paper based communication, delivering significant boosts in both cost efficiency and customer experience. 💡Ensuring a seamless and fast service setup. 💡Driving innovation by harnessing Tietoevry’s flexible Multichannel platform. Want to learn more? Read the full story here: https://bit.ly/3Zn7nqD Let’s keep driving transformation and digital empowerment! 💼🌍🚀 #Tietoevry #Svea #SuccessStory #FinancialServices #CustomerExperience

11

🇸🇪  Happy National Day to all Swedes! 🇸🇪 Are your screens wasting energy by running all night? With Smartsign Digital Signage CMS, you control when your screens are active, saving energy and reducing costs. Smartsign offers: - Scheduled screen activity during office hours - Right content at the right place and time - Integration with other sources for automatic updates - A tailored interface that anyone can use with ease And a lot more.. Get your message through with ease! #DigitalSignage #EnergyEfficiency #ITmanagers #MarketingManagers #Smartsign #CMS #digitalsignagesolutions #digitaltransition #GetyourMessageThroughWithEase #Digitalsignageforallscreens

64

5 kommentarer

A bit over a month ago, we organized a demo launch in Helsinki with 12 secondhand stores! 🤭 Here are some afterthoughts: Going public, having our potential customers try out what we have been building has been exciting in both the scary and the giddy "I can't wait to have people try this out!" -way. From the demo launch, we got everything we needed to move forward. I'm incredibly happy and grateful about how understanding and helpful our partnered stores have been. And the excitement that we received from user who tried out our website have honestly given us a rush of energy and validation that pushes us to continue the work towards our vision. The experience from organizing the demo launch showed us more about the potential Retake has, and how we can bring that to reality. To not sound too robotic and cliche, I need to point out that already our journey with Retake has also thrown obstacles and frustration on our way. It's funny, how the other day building a startup gets you so hyped and energetic and some other days require those cringy pep-talks in front of your mirror. During and after, we have learned a lot on themes like; how to communicate efficiently to potential customers, how to build a product based on feedback, what goes into working in a remote team and more. We have needed to reach out to our network and ask for help, advice and rely on people outside our founding team to help us in this process. Btw, those people willing to carve out time in their calendar to help, are rare! This upcoming month brings a lot of changes and opportunities to us. One being that we have been accepted to Urban Tech Helsinki incubator. 🎉 The others I can't disclose yet, but I can promise that you will hear more about us! 🚀

6

Discover why merging sales, aftersales, and marketing is essential for B2B success in Anders' latest article on The Onlinification Hub:https://lnkd.in/dJMfyJjX 🔗 #B2B #CustomerExperience #SalesAndMarketing #BusinessStrategy #Efficiency #DigitalTransformation #OnlinificationHub #BusinessGrowth

19

1 kommentar