Elastic Move

Knowledge & Coffee Sebastian Arnesson  #12 On our latest knowledge & coffee it was time for Sebastian Arnesson. He talked about technical debt, something that every tech team faces at some point. Sebastian broke down what technical debt really means and how the lack of proper maintenance can create ripple effects over time. Sebastian highlighted how good documentation plays a crucial role in managing technical debt: 📚 It makes system updates smoother by providing clear guidelines on what to change. 🛡️ It reduces the risk of unintended consequences when teams implement new features or fix old ones. 🕒 And, it saves time by ensuring that no one has to “guess” why something was built a certain way. While it might feel time-consuming now, it pays off exponentially when it comes to maintaining and updating systems down the line. Thank you, Sebastian, for shedding light on an issue many teams experience but don’t always address head-on. How do you manage technical debt in your organization?

Knowledge & Coffee Hampus Wetterlöf  #11 This week, it was Hampus Wetterlöfs turn to take the spotlight and share insights from a recent project. Hampus told us about the challenges he faced when implementing Amazon Connect for one of our clients. The client was facing issues with missed calls and agents being unexpectedly logged out. On top of that, their setup was separated across multiple accounts and environments, making it hard to pinpoint what was happening. Hampus walked us through how the team approached this: 🕵️♂️ They identified how calls affected agent statuses and what was causing calls to be missed. 🌙 They analyzed what happens when a callback is scheduled in the middle of the night—and how to make sure the customer experience stays smooth. 🛠️ They tailored the solution to improve the experience for both agents and customers. The result? Agents now have a more efficient, seamless workflow, and callbacks work as they should—any time of day. Hampus wrapped up by sharing how this project has led to a new offering within Elastic Move, where Amazon Connect functionality can now be customized to meet customer needs. Thank you, Hampus, for showcasing how thoughtful problem-solving can transform both customer and agent experiences. How have you or your team adapted tools to better meet unique needs? #ElasticMove #HomeOfCloudSpecialists #AWS #AmazonConnect

🌐 Comprehensive 24/7 Security Operations for your cloud environment 🌐 With a dedicated 24/7 team of cloud engineers and monitoring tools, we deliver high-quality, cost-effective security services tailored to safeguard your operations. Our offerings include: 🔍 Vulnerability Management 🛡️ 24/7 Threat Detection & Response 📜 Compliance Management 📊 SIEM (Security Information and Event Management) …and much more! 💡 We believe that knowing about security threats is only part of the job; our real strength lies in identifying solutions. By not only pinpointing vulnerabilities but actively addressing them, we help fortify your cloud environment against evolving risks. Our Security Operations are available as a stand-alone service or as an add-on to our Cloud Operations, allowing you to choose the level of support that best suits your business needs. In need of a new partner for your Security Operations? Don’t hesitate to reach out! #ElasticMove #HomeOfCloudSpecialists #CloudSecurity

This week, it was Samuel Werneflos turn to share insights during our Knowledge & Coffee. His topic? A challenge many of us can relate to: selling. 📈 Samuel started with a bold admission: “Everyone says anyone can sell—but I don’t feel like I can sell!” This sparked an interesting question: If selling is for “everyone,” how does someone uncomfortable in a sales role make it work? Samuel shared a practical approach: sell internally first. Instead of jumping straight to the client, involve your colleagues in the sales process. By leveraging everyone’s strengths, selling becomes a team effort: 🔧  Technical experts focus on identifying areas for improvement in the customer’s environment. 🤝 Sales roles use their skills and relationships to show the customer the value of making those changes. The result? A process that’s not just about selling but about thoughtful, collaborative improvement for the client. Samuel highlighted that this approach works on both technical and organizational levels—it’s not just about generating revenue but about creating a cleaner, more modern environment for our clients. Thank you, Samuel, for breaking down a creative way to tackle an intimidating task. How do you handle situations where you feel out of your comfort zone? #ElasticMove #HomeOfCloudSpecialists

☕️ Knowledge & Coffee #9 ☕️ Time for a new presenter - Jacky Tu, our cloud engineer, shared some valuable insights from a project he was part of when he was quite new to Elastic Move. The project included implementing a backup solution for a client. The task was supposed to be straightforward: identify what was done, figure out what was left, and get the solution fully operational. But as often happens, the reality turned out to be more complex. After mapping the remaining steps, Jacky identified some additional requirements to meet the client’s full needs. The end result was a backup solution that met the expectations—but the journey there wasn’t without its lessons. Jacky’s reflections were both humble and empowering: Sometimes, you have to step into shoes a size or two too big. And while responsibility can feel heavy, it doesn’t mean you’re alone. Don’t hesitate to ask for help. Things might go wrong—but they’re easier to solve together. Thanks, Jacky, for reminding us that responsibility isn’t about being solo. It's about learning, leaning on others, and being ready to face whatever comes your way. 👏🏻 How do you handle projects that start small but grow with each step? 🤔 #ElasticMove #HomeOfCloudSpecialists

We’re thrilled to announce the acquisition of Retune AB, a leading Microsoft 365 specialist and expert in modern and secure IT workplaces. This strategic move strengthens our position as the Nordic region’s leading public cloud provider and expands our offerings within cloud-based solutions, cybersecurity, and modern workplaces. 🎉 As part of the integration, Retune will merge with our subsidiary Asurgent, enabling even better collaboration and increased value for our customers.   Additionally, we’re excited about new leadership changes that will drive Co-native forward. Stephan Andersson, CEO of Asurgent AB, will assume the role of Group CEO, while Linus Lindström (Founder and current Group CEO), will transition to a board role, focusing on business development and future acquisitions effective 1st of December 2024.   Read the full press release here for more information on the acquisition and our plans for the future!   Very much welcome to Retune AB 😊!   https://lnkd.in/djHfa3U8   Xenit AB Asurgent AB Buzzcloud Elastic Move Retune AB #HomeOfCloudSpecialists #Asurgent #Retune #Microsoft365 #PublicCloud #Cybersecurity #M&A #DigitalTransformation

Hello from Arkad! Maria Ivarson & Nathalie Tauriainen are here for two whole days to answer all questions about who Elastic Move are, how it is like to work here or if you are interested in writing your thesis with us! Come by our booth and have a coffee and some candy 🥳 #ElasticMove #HomeOfCloudSpecialists

Transform your contact center with Amazon Connect and Elastic Move Transform your customer contact center with Elastic Move's expert Amazon Connect Consulting service. Experience enhanced customer satisfaction through 24/7 support capabilities, while gaining the flexibility to support a global, remote workforce. As AWS Advanced Partners, we help companies of all sizes leverage Amazon Connect to create efficient, adaptable, and fully customized contact centers. Our comprehensive, end-to-end approach ensures that every phase of your transition to Amazon Connect is smooth and aligned with your goals. Here’s how we support you: 🔍 Consultation – We review your current setup and understand your unique objectives. 📊 Study – Determine how Amazon Connect meets your needs. 🎨 Design – Build a tailored contact center that follows AWS best practices. 🔧 Implementation – Seamlessly integrate Amazon Connect with your existing systems. 🔄 Transition –  We provide support to minimize disruption. 🔄 Ongoing Support – Keep your contact center at the forefront with our continuous improvement services. Ready to elevate your contact center experience? With Elastic Move, your journey to Amazon Connect will be strategic, smooth, and scalable—tailored to meet your specific business needs. Read more and contact us today 👉🏻 https://lnkd.in/dWTeEkRj

One week left!! 🤩 Will you be attending Radar Summit? Come by Co-natives booth and say hi! #ElasticMove #HomeOfCloudSpecialists

☕️ Knowledge & Coffee #8  ☕️ This week, it was Måns Olm who took center stage in our Knowledge & Coffee series, diving into the unique challenges of scaling up. As we grow from a startup into a scaleup, Måns shared some valuable insights on the impact of rapid growth—not just in terms of numbers but on our people, culture, and processes. He introduced the concept of “social debt”. Social debt refers to organizational challenges that come with expansion. Ex. problems with sharing of knowledge, heavy reliance on a few individuals, lack of diversity or unhealthy social relations. These early warning signs point to areas that need attention to avoid larger issues down the line. To navigate these challenges, Måns emphasized the importance of building awareness and establishing structures and a culture that enables continuous improvement.. Here are some of the practical steps he shared with us: 📌 Establishing open channels for communication so teams stay connected and informed. 📌 Creating regular knowledge-sharing routines to prevent silos and promote collaboration. 📌 Investing in diversity and inclusion initiatives to bring a wider range of perspectives. Growth can cause growing pains, but Måns reminded us that with a mindset of continuous improvement, these pains become opportunities to build a stronger, more resilient organization. How does your team navigate the complexities of growth? #ElasticMove #HomeOfCloudSpecialists #FromStartupToScaleup