*Job description*
The Customer Service Specialist will interact with the companys customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
_*Duties/Responsibilities:*_
* Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
* Ensures that appropriate actions are taken to resolve customers problems and concerns.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
* Collects and enters orders for new or additional products or services.
* Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
* Performs other related duties as assigned.
_*Required Skills/Abilities:*_
* Excellent communication skills including active listening.
* Service-oriented and able to resolve customer grievances.
* Proficient computer skills with the ability to learn new software.
* Knowledge of, or ability to learn, product, service, or area of customer service specialization.
* Fluent in English
_*Education and Experience:*_
* High school diploma or equivalent.
* Customer service experience required.
* Some experience with the product or service to which the specialist will be assigned preferred.
_*Physical Requirements:*_
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
Benefits : Health Insurance , Dental , Retirement plan, Vacation
Job Type: Full-time
Pay: $17.
00 - $20.
00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
Experience level:
* 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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