Sabih Ahmed Khan

Project Description:
In this pivotal project, I spearheaded the technical aspects of implementing a new Dynamics CRM on-premises system, focusing on the services modules to enhance our customer service capabilities. The core objective was to seamlessly integrate customer service functionalities with the commerce API, implementing the ticketing system , enabling efficient and streamlined user support.

Responsibilities:

Technical Leadership: Guided the technical direction of the… عرض المزيد

Project Description:
In this pivotal project, I spearheaded the technical aspects of implementing a new Dynamics CRM on-premises system, focusing on the services modules to enhance our customer service capabilities. The core objective was to seamlessly integrate customer service functionalities with the commerce API, implementing the ticketing system , enabling efficient and streamlined user support.

Responsibilities:

Technical Leadership: Guided the technical direction of the project, ensuring the successful implementation and development of the Dynamics CRM services modules. My leadership ensured that the technical team aligned with the project's goals and delivered high-quality results.

CRM Implementation: Took charge of the hands-on implementation and development activities for the Dynamics CRM on-premises system. This involved configuring the CRM to meet our specific service needs, developing custom functionalities, and ensuring a robust system architecture. Installation of the CRM.

Integration: Played a key role in integrating the commerce api and developing a site for regestering tickets. This integration was crucial for creating a unified platform that enables seamless ticket management and enhances user support.

Consultation and Mentorship: As a senior consultant, I provided expert advice and insights throughout the project lifecycle, contributing to strategic decisions and problem-solving. I also took on the role of a mentor, assisting and guiding junior team members in their implementation tasks, fostering a collaborative and skilled project team.

Outcomes:
The project resulted in a sophisticated Dynamics CRM system that is fully integrated with the commerce, significantly improving our customer service operations and user satisfaction. The successful implementation has paved the way for more efficient ticket handling, enhanced user experience, and a solid foundation for future service enhancements. عرض أقل

Description:
In a pivotal role for the SDAIA | NDMO Dynamics CRM Implementation, I spearheaded the technical aspects of deploying Dynamics CRM on-premises, aligning with the organization's strategic objectives. My responsibilities encompassed:

Technical Leadership: Led the technical team in the end-to-end implementation process, ensuring adherence to best practices and achieving optimal outcomes.

Module Implementation: Played a key role in the rollout of new CRM modules… عرض المزيد

Description:
In a pivotal role for the SDAIA | NDMO Dynamics CRM Implementation, I spearheaded the technical aspects of deploying Dynamics CRM on-premises, aligning with the organization's strategic objectives. My responsibilities encompassed:

Technical Leadership: Led the technical team in the end-to-end implementation process, ensuring adherence to best practices and achieving optimal outcomes.

Module Implementation: Played a key role in the rollout of new CRM modules, tailoring the system to meet specific organizational needs and enhance operational efficiency.

Development: Directly involved in the development and customization of the CRM environment, crafting solutions that are both robust and scalable.

Integration: Actively participated in the integration of the CRM system with other enterprise tools and platforms, ensuring seamless data flow and interoperability.

Consultancy and Mentorship: As a senior consultant, I provided strategic insights and guidance throughout the project lifecycle, while also mentoring junior team members, fostering a collaborative and skill-enhancing environment.

Achievements:
Successfully implemented Dynamics CRM on-premises, enhancing customer relationship management capabilities.
Facilitated a smooth integration process, ensuring that the CRM system works in harmony with existing enterprise applications.
Contributed to the professional growth of junior team members through effective mentorship and support.
Skills and Technologies: Dynamics CRM, System Integration, Technical Leadership, Team Mentorship. عرض أقل

In the Al Bilad project, I played a crucial role in enhancing the CRM system, managed by over 500 users for account management and CASA modules. My responsibilities included in-house CRM development, technical operations, and collaboration with various teams for solutions. I engaged in C# development, cross-system integration, and advocated for agile methodologies. As a leader, I provided mentorship, drove technical innovation, and managed vendor relations with Veripark and Microsoft, ensuring… عرض المزيد

In the Al Bilad project, I played a crucial role in enhancing the CRM system, managed by over 500 users for account management and CASA modules. My responsibilities included in-house CRM development, technical operations, and collaboration with various teams for solutions. I engaged in C# development, cross-system integration, and advocated for agile methodologies. As a leader, I provided mentorship, drove technical innovation, and managed vendor relations with Veripark and Microsoft, ensuring the CRM's alignment with our strategic goals. عرض أقل

- Led Dynamics CRM implementation and migration, upgrading from CRM 2015 to CRM 365 9.1.
- Directed technical development across marketing, sales, and customer support modules.
- Designed and implemented role-based multi-server CRM deployment architecture.
- Managed CRM server installation and configuration, enhancing system reliability.
- Developed executive dashboards, providing strategic KPI insights for top management.
- Oversaw support, UAT, training, enhancements, and… عرض المزيد

- Led Dynamics CRM implementation and migration, upgrading from CRM 2015 to CRM 365 9.1.
- Directed technical development across marketing, sales, and customer support modules.
- Designed and implemented role-based multi-server CRM deployment architecture.
- Managed CRM server installation and configuration, enhancing system reliability.
- Developed executive dashboards, providing strategic KPI insights for top management.
- Oversaw support, UAT, training, enhancements, and change management within the CRM server environment.
- Streamlined business processes for efficiency across cross-functional teams.
- Collaborated on integrated CRM and web projects, enhancing cross-system functionality.
- Conducted ETL activities for data integration and accuracy.
- Engaged directly with users to align CRM functionalities with actual needs, not just desires.
- Integrated CRM with Dynamics AX, payment channels, and governmental APIs like Nafaz and Thiqah. عرض أقل

• Design and implementation of business solutions based on Microsoft Dynamics CRM
• Multi Language and Multi Currency Implementation
• Implementation of SLA, Contracts and Entitlements.
• Form Development using XRM javascript framework, Plugins, Workflow, Actions
• Development of Reports, Chart And Dashboard (SSRS, Fetch XML Based, SQL Based)
• Developing extensions for Microsoft Dynamics CRM using the latest technologies HTML5, CSS, JavaScript, JQuery, Process JS, XRMToolkit, C#… عرض المزيد

• Design and implementation of business solutions based on Microsoft Dynamics CRM
• Multi Language and Multi Currency Implementation
• Implementation of SLA, Contracts and Entitlements.
• Form Development using XRM javascript framework, Plugins, Workflow, Actions
• Development of Reports, Chart And Dashboard (SSRS, Fetch XML Based, SQL Based)
• Developing extensions for Microsoft Dynamics CRM using the latest technologies HTML5, CSS, JavaScript, JQuery, Process JS, XRMToolkit, C# (Custom Workflow, Plugins), Windows Service (For Scheduling), Windows Scheduler, Logger, WCF
• Development of SOAP-Based API, Middleware for PORTAL and CRM.
• SharePoint Integration for Retrieving Data From Lists. On-Prem to On-Prem Document Integration Analysis
• Development of JS Architecture, Web-Service Architecture, and Windows Service Architecture.
• Integration with 3rd Party API's, and Complex Workflow and Report Development. Use of XRMToolBox 3rd party Apps, Ribbon Workbench (For Ribbon Customization Javascript and Functionality)
• Extensive use of Out of the Box Feature, instead of Customization. Following the best practices.
• Providing technical input in creating functional specifications when customizations or extensions to Microsoft Dynamics solutions
• UAT, Training, User Guides, Deployment, User Guide, FSD; End to End Project Development and Support
• Enhanced and supported Dynamics CRM for over 100 users, improving system utility and user experience.
• Led "Made in Saudi" and Vision 2030 initiatives, driving cross-departmental collaboration and innovation.
• Managed vendor teams, overseeing technical and functional enhancements to the CRM system.
• Ensured seamless integration of CRM with mobile, ERP, and other key systems, broadening our technological ecosystem.
• Championed user engagement and system optimization, contributing to our digital landscape's excellence and innovation. عرض أقل

• Design and implementation of Services business solutions based on Microsoft Dynamics CRM
• Support Implementation of Multiple SLA, Contracts and Entitlements.
• Form Development using XRM javascript framework, Plugins, Workflow, Actions
• Development of Reports, Chart And Dashboard (SSRS, Fetch XML Based, SQL Based)
• Developing extensions for Microsoft Dynamics CRM using the latest technologies HTML5, CSS, JavaScript, JQuery, Process JS, XRMToolkit, C# (Custom Workflow, Plugins),… عرض المزيد

• Design and implementation of Services business solutions based on Microsoft Dynamics CRM
• Support Implementation of Multiple SLA, Contracts and Entitlements.
• Form Development using XRM javascript framework, Plugins, Workflow, Actions
• Development of Reports, Chart And Dashboard (SSRS, Fetch XML Based, SQL Based)
• Developing extensions for Microsoft Dynamics CRM using the latest technologies HTML5, CSS, JavaScript, JQuery, Process JS, XRMToolkit, C# (Custom Workflow, Plugins), Windows Service (For Scheduling), Windows Scheduler, Logger, WCF
• Development of JS Architecture, and SMS Activity
• Integration with 3rd Party API's, and Complex Workflow and Report Development. Use of XRMToolBox 3rd party Apps, Ribbon Workbench (For Ribbon Customization Javascript and Functionality)
• Extensive use of Out of the Box Feature, instead of Customization. Following the best practices.
• Providing technical input in creating functional specifications when customizations or extensions to Microsoft Dynamics solutions
• UAT, Training, User Guides, Deployment, User Guide and Support

https://kalsoft.com/Successstories/detecon-al-saudia/ عرض أقل

• Elicit detailed functional / business requirements from users.
• Complete Sales Cycle mapping and Implementation on Dynamics CRM
• Create and communicate detailed requirements, business process designs (BPD) and business system designs (BSD) that meet the business needs
• Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes.
• Made software configuration changes to support business processes.
• Assist in coordinating… عرض المزيد

• Elicit detailed functional / business requirements from users.
• Complete Sales Cycle mapping and Implementation on Dynamics CRM
• Create and communicate detailed requirements, business process designs (BPD) and business system designs (BSD) that meet the business needs
• Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes.
• Made software configuration changes to support business processes.
• Assist in coordinating project activities and deliverables across other team members.
• Effectively plan and conduct transition activities of newly implemented functionality to appropriate teams
• End to End Management of the Project at client Side.
• Installation of Microsoft Dynamics CRM 2016 (Reporting Server, Integration with Exchange and Outlook)
عرض أقل

Implementation of Microsoft Identity Management 2016 for the Toyota Middle East Employees. Which includes Integration with SAP HR System. All the three major requirements for Provisioning, De-Provisioning and Synching Existing users were Configured and Developed for the Client to based on SAP Management System.

• Installation and Configuration SharePoint 2013 and Microsoft Identity Management 2016
• End to End Solution Design and Implementation
• Interaction with client for the… عرض المزيد

Implementation of Microsoft Identity Management 2016 for the Toyota Middle East Employees. Which includes Integration with SAP HR System. All the three major requirements for Provisioning, De-Provisioning and Synching Existing users were Configured and Developed for the Client to based on SAP Management System.

• Installation and Configuration SharePoint 2013 and Microsoft Identity Management 2016
• End to End Solution Design and Implementation
• Interaction with client for the requirement and Project Management
• Identification and Configuration SETS, Workflows, Synchronization Rules and Management Policy Rules
• Development of Middleware REST Based Service to Communicate with SAP ABAPI
• Development of Extensions, PowerShell Scripts and Synchronization Custom Fields
• Full Solution Configuration and Customization

عرض أقل

- End to EndProject Management and Solely Interaction with the Client for Requirements
- Installation and Configuration of SharePoint 2016, Configuratation of Farms
- Installation, Configuration and Integration of Office online server.
- Enabling and integration of ADRMS
- Out of Box Implementation of SharePoint Online
********News, Events, Calendar, Document List Implementation
******** Designing the Company Portal and Applying Company Hierarchy
******** Configuring… عرض المزيد

- End to EndProject Management and Solely Interaction with the Client for Requirements
- Installation and Configuration of SharePoint 2016, Configuratation of Farms
- Installation, Configuration and Integration of Office online server.
- Enabling and integration of ADRMS
- Out of Box Implementation of SharePoint Online
********News, Events, Calendar, Document List Implementation
******** Designing the Company Portal and Applying Company Hierarchy
******** Configuring Variations for Arabic and English
- User Training for SharePoint Admin and UAT with the client
- Sign Off Activity عرض أقل

- End to EndProject Management and Solely Interaction with the Client for Requirements
- Out of Box Implementation of SharePoint Online
******** News, Events, Calendar, Document List Implementation
******** Designing the Company Portal and Applying Company Hierarchy
******** Configuring Variations for Arabic, French and English
- Info Path form Development And Work flow design using SharePoint Designer
- User Training for SharePoint Admin and UAT with the client
- Sign Off… عرض المزيد

- End to EndProject Management and Solely Interaction with the Client for Requirements
- Out of Box Implementation of SharePoint Online
******** News, Events, Calendar, Document List Implementation
******** Designing the Company Portal and Applying Company Hierarchy
******** Configuring Variations for Arabic, French and English
- Info Path form Development And Work flow design using SharePoint Designer
- User Training for SharePoint Admin and UAT with the client
- Sign Off Activity عرض أقل

- End to EndProject Management and Solely Interaction with the Client for Requirements
- Out of Box Implementation of SharePoint Online
********News, Events, Calendar, Document List Implementation
******** Designing the Company Portal and Applying Company Hierarchy
******** Configuring Variations for Arabic and English
- User Training for SharePoint Admin and UAT with the client
- Sign Off Activity

Server Based Integration of SharePoint 2013 (on prem) with Dynamics CRM Online

- End to End Customer Engagement
- Confirmed all the pre-requisites
- Applied the wild card certificates
- Applying the Scripts on SharePoint 2013 Power Shell
- Configured Dynamics CRM online to integrate with SharePoint 203 through online wizard
- Testing and Verification

Reference: https://technet.microsoft.com/en-us/library/dn894709.aspx

Human Capital Management System - SysHCM®.SysHCM® is a complete HR Management and Payroll solution which help companies managing there workforce and boosting employees satisfaction.

My Role:
administration for local environment Production and Development (IIS 7.0)
Repoisitory Management(Development, UAT and Production).
Release Management.
Development Extensions for SYSHCM.
Configuration Of Existing Module According to Business Needs
ETL Activities(Data Migration and… عرض المزيد

Human Capital Management System - SysHCM®.SysHCM® is a complete HR Management and Payroll solution which help companies managing there workforce and boosting employees satisfaction.

My Role:
administration for local environment Production and Development (IIS 7.0)
Repoisitory Management(Development, UAT and Production).
Release Management.
Development Extensions for SYSHCM.
Configuration Of Existing Module According to Business Needs
ETL Activities(Data Migration and Development of Migrating Utilities).
Requirment Gathering.


Technologies and Tools:
Microsoft .NET Technologies (ASP.NET, C# , Web Services), Crystal Reports, .net framwork 4.0, Sql Server 2008 R2 عرض أقل

VisiOCR is a PDF Splitter Application, that splits the PDF according to the given Scheme.

Technology Stack: Microsoft .NET Technologies (WPF, C#, ADO.NET)
Responsiblities involved in the development of the system.

This was the inhouse implementation of Human Capital Management System - SysHCM®.SysHCM® is a complete HR Management and Payroll solution which help companies managing there workforce and boosting employees satisfaction.


My Role:
* administration for local environment testing and Development (IIS 6.0 and IIS 7.0,)
* Ongoing development and change requests for Hr dept.
* Repository Management(Development, UAT and Production).
* Release Management.
* Development… عرض المزيد

This was the inhouse implementation of Human Capital Management System - SysHCM®.SysHCM® is a complete HR Management and Payroll solution which help companies managing there workforce and boosting employees satisfaction.


My Role:
* administration for local environment testing and Development (IIS 6.0 and IIS 7.0,)
* Ongoing development and change requests for Hr dept.
* Repository Management(Development, UAT and Production).
* Release Management.
* Development Extensions for SYSHCM.
* Configuration Of Existing Module According to Business Needs
* ETL Activities(Data Migration and Development of Migrating Utilities).
* In house Client Management.
* Requirement Gathering.
* Deployment Experience both in 32 bit and 64 bit OS.
* Deployment Experience with (Windows Server 2003(IIS 6.0), Windows 2008 R2 (IIS 7)

Technologies
Microsoft .NET Technologies (ASP.NET, C#), Crystal Reports, .net framework 2.0 and 3.5, Sql Server 2008 R2 عرض أقل

• Client: Next Era Energy.
• Technology Stack (Lombardi Process Modeler+Oracle 11g + Java)
• Responsibilities are to develop the Services and Processes.
• Involved in the development of DB and Class Model of the Application.
• Experienced and mapped objects using the Custom Persistence Framework

• Client: Next Era Energy.
• Technology Stack (Lombardi Process Modeler)
• Responsibilities are to develop the Services and Processes.

Orion mobile banking solution, The platform was incubated at Techlogix, an IT Services company, and United Bank Limited, one of the leading Banks in Pakistan.The Project was a door step to experience the art of architecture designed for UBL Omni.

My Role:

• Development of mobile banking solution, Orion.

• Worked at the front end and business logic of branchless banking.

• Technologies ( Microsoft .NET Technologies (ASP.NET, C# , WCF), Infragistic Controls and Oracle… عرض المزيد

Orion mobile banking solution, The platform was incubated at Techlogix, an IT Services company, and United Bank Limited, one of the leading Banks in Pakistan.The Project was a door step to experience the art of architecture designed for UBL Omni.

My Role:

• Development of mobile banking solution, Orion.

• Worked at the front end and business logic of branchless banking.

• Technologies ( Microsoft .NET Technologies (ASP.NET, C# , WCF), Infragistic Controls and Oracle DB)

• Involved in documentation the use cases and understanding of the OMNI system, Complete Understanding of the following Modules,
o Agent System
 Life Cycle of the Agent (Company, Direct Agent, Agent user).
 Commission Calculation Module of the Agent.
 User rights and functionality Module.
 Financial Transactions (Cash Deposit, Cash Withdrawal, Remittance, Fund transfer).
 Non-Financial Transaction (Account Opening, Limits Assigning and maintenance, Commission Maintenance)
 Services (Utility Bill Payments, Mobile Bill Payments)
Reporting for the Agent System.
o Payment System
o Top up System
o Core Banking System Integration
o Alerting Engine(SMS,E-MAIL)

• Following Scrum DLC in developing the System. عرض أقل

Developed major understanding in banking domain with the help of this project. Communication with oracle team,in order to have support and implementing things for flex cube. This project majorly helped me having strong grip in banking domain and payment systems.

My Role:

•Worked on Reports for Al Bilad Bank (Lebanon, Iraq) and NRSP Microfinance Bank on Oracle Business Intelligence.
o Designing the Dash Boards
o Creating and Designing the Templates for the Report… عرض المزيد

Developed major understanding in banking domain with the help of this project. Communication with oracle team,in order to have support and implementing things for flex cube. This project majorly helped me having strong grip in banking domain and payment systems.

My Role:

•Worked on Reports for Al Bilad Bank (Lebanon, Iraq) and NRSP Microfinance Bank on Oracle Business Intelligence.
o Designing the Dash Boards
o Creating and Designing the Templates for the Report
o Managing the Reports

•Basic Knowledge of Oracle Flex Cube ERP Modules.
o Retail
o Trade
o CASA
o Lending
o RTGS

•RAD Tool. (Flex Cube Screen Design)
o Customizing the screens for Oracle flex Cube according to the business Requirements.
o Front End validation (Java script)
o Back End Validation (PL/SQL)
عرض أقل

• Developed Nastaleeq Font Independent Segmentation (Research based Project).
• Responsible to Research and Develop the Segmentation Module’s Algorithm.
o Functional specification.
o Literature Review.
o Designing Architecture of the Module.

 Pre-processing.
 Removing Dicratics
 Mapping
 Segmentation Points.
 Cutting the Image.


o Implementation of the System using Matlab 2010a
o Development of test cases.
• Suggestion of integration with… عرض المزيد

• Developed Nastaleeq Font Independent Segmentation (Research based Project).
• Responsible to Research and Develop the Segmentation Module’s Algorithm.
o Functional specification.
o Literature Review.
o Designing Architecture of the Module.

 Pre-processing.
 Removing Dicratics
 Mapping
 Segmentation Points.
 Cutting the Image.


o Implementation of the System using Matlab 2010a
o Development of test cases.
• Suggestion of integration with the OCR System.
عرض أقل