Customer Service Specialist

Overview: Join Virginia Housing and help make a difference as a Customer Service Specialist.
Virginia Housing is one of the nation’s premier housing finance agencies.
Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.
We are focused on employee engagement and committed to a healthy and diverse workforce.
We offer on-site conveniences such as a fitness center and free parking.
Educational opportunities to help your advancement are available through classroom and online programs.
This important role will be responsible for providing professional service by acting as the primary point of contact for Virginia Housing direct mortgages.
The Customer Service Specialist will build relationships by actively listening and resolving borrowers and the general public inquires or disputes quickly, efficiently, and accurately while protecting Virginia Housing interest and abiding by applicable federal and insurer’s laws (i.
e.
HUD/VA/FNMA regulations, privacy act, RESPA etc.
).
To be successful in this role you must possess: High school diploma or GED.
A few years of customer service experience in a mortgage servicing call center environment.
Strong oral and written communication skills.
Ability to perform multiple administrative tasks.
Experience responding to borrower inquires via phone, mail, and internet, providing information in a timely, professional, and courteous manner.
Ability to research and resolve inquiries by collaborating with internal and external partners.
Experience documenting loan records and performing maintenance in servicing operating system.
Prior knowledge of mortgage servicing system.
Bilingual proficiency preferred, but not required.
Applications and resumes are accepted online only at https://www.
virginiahousing.
com/careers.
This position will close at midnight on January 31st.
Hiring Range: $44,838 - $58,287 A background check will be performed as a condition of employment.
Internal applicants MR-3 Please review relevant HR policy under 'Employment Practices' on the Zone before applying.
Apply through the Zone or at https://employees-virginiahousing.
icims.
com/.
-EOE-