*Appointment/Call Center Representative*
The ideal candidate will desire to make a career of great Appointment Center Representative work.
_NO COLD CALLING_.
We invest in marketing to generate prospective customers (leads) for our sales team.
Leads call us or contact us through the internet or by calling our office inquiring about a free quote for our services.
As an Appointment Center Representative, you will be the first person our clients speak to and set the tone for their experience with our company.
You will answer basic questions about our services, schedule appointments for our sales representatives, and direct incoming calls to the appropriate departments (accounting, production, etc.
)
Learn more about our company here: https://youtu.
be/k13KpH0Q7A0
*Pay & Benefits*
* $15 - $16 / hr.
based on experience
* Health, Dental, & Vision Insurance
* 401K & Life Insurance
* Paid Vacation & Holidays
* Great Work Environment: Team-orientated, family-owned, small business with casual dress
*Expectations*
* Convert inbound calls into appointments.
* Convert outbound calls into appointments (web inquiries & cancellations)
* Direct incoming calls to the correct department/person
* Assemble and mail informational packets and postcards.
* Report customer feedback (as received)
* Verify and update Customer Profiles as needed.
* Be able to promptly respond and communicate via email with customers and staff members.
* Accurately schedule appointments
* Accurately document call activity, call logs, and any notes as needed in i360 a salesforce-based CRM
* Independent work with collaborative environment to meet goals and or any assigned objectives.
* Call Live leads in required time frame.
* Accurately describe our services and problems we solve.
* Perform other duties as assigned.
*Qualifications*
* 1 year Call center work or equivalent (_required_)
* Customer service 2 years or more (_required_)
* Articulate & friendly verbal communication skills.
* Basic computer & software skills
* Demonstrates strong problem-solving skills
* Ability to communicate effectively with co-workers.
* Organized and attention to detail.
* Able to work Mon-Fri 9AM to 5PM
* Ability to multitask.
* Meet Attendance And performance expectations.
* Represent the company in a professional, polite and friendly manner.
* Comfortable in a fast-paced environment
* Pre-employment drug screen
*Working Conditions*
* Must be able to sit for long periods of time
* Most of the day will be spent on the phone and computer
*About Us*
The Drying Company is a local, family owned, Home Performance Contractor that has been serving Greater Richmond and Hampton Roads since 2002.
As our business continues to grow, we are looking for positive, friendly, and driven individuals to join our team.
We are looking for individuals with a high level of integrity who take pride in their work and are always willing to learn.
The Drying Company serves homeowners from Greater Richmond through Williamsburg and into Virginia Beach, VA and currently has 8+ Home Performance Advisors providing estimates and 30+ installation professionals installing solutions for our homeowners every day (Monday – Friday).
Our Appointment Center is the first contact all our clients have with our business.
Whether they are calling to schedule a free estimate or reach another department, the friendly, kind, professional, individuals in our Appointment Center greet them.
*Physical Requirements*
* Carrying, crouching, kneeling, lifting, pulling, sitting, standing, stooping, talking, and walking.
_*The Drying Co.
LLC is an EEO/ AA/ VET/ Disabled Employer.
We are PROUD to be Virginia Values Veterans (V3) Certified.
*_
Job Type: Full-time
Pay: $15.
00 - $16.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* Office
People with a criminal record are encouraged to apply
Ability to commute/relocate:
* Toano, VA 23168: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
* Call center: 1 year (Preferred)
* Customer service: 2 years (Preferred)
Work Location: In person
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