Contact us
If you or someone you care about is experiencing domestic abuse, you can phone The National Domestic Abuse Helpline to discuss your options: call 0808 2000 247.
We also have a range of digital resources available, in addition to this site:
Contact the Helpline directly via this contact form.
Please note that support around domestic abuse is not available from our registered address.
Other enquiries
Please note that unless otherwise specified, the contact numbers below are only available Monday-Friday, 9am-5:30pm.
General enquiries
We are unable to provide support through our general enquiries channels to anyone experiencing domestic abuse or other forms of violence against women. Please direct all support calls to the Helpline at 0808 2000 247.
Our general phone line receives a great number of enquiries. Before calling us, please review the options above in case your query can be better supported through one of these avenues. If your query cannot be resolved through any of the above channels please call us on 020 7395 7700.
If you have any questions about a donation you want to make to us or have already made – our Supporter Care team is here to help. Please email us on [email protected] or phone us on 020 7395 7771 Monday to Friday 9am to 5.00pm. If you have any general enquires around carrying out fundraising for Refuge, please email us.
Fundraising and donations
If you would like to raise funds for Refuge we would love to hear from you. Please email the Fundraising team and get inspired with fundraising ideas and tips.
Please send us an email with your query and a member of staff will be in touch.
Please note, we are unable to accept any donations of physical items such as clothing or toiletries, and are unable to send fundraising materials or letters via post.
We are working with a telemarketing agency – Stratcom – to raise vital funds for our services. Calls from Stratcom will be made from 020 3369 5079.
Press, communications and literature/research requests
- If you have a media query please email us at [email protected] or call us on 0207 395 7731.
- If you would like to receive awareness-raising materials such as leaflets or posters, please email [email protected]
Please note that due to the number of requests we receive and our limited resources, we are unable to provide personal support to student projects. There is lots of information on this website, including many of our publications and reports which are available to download, so please make the most of these resources.
Refuge job vacancies and enquiries
Find out more about working for Refuge or email [email protected].
Refuge volunteering
Find out about volunteering opportunities or email [email protected].
Data protection
For any data protection enquiries, including access to personal data and any other data protection rights please contact our Data Protection Officer at [email protected].