RAINN has a long history of providing victim-centered, trauma-informed, client-branded hotline services. We leverage decades of experience and our proprietary technology infrastructure to develop and integrate customized hotlines serving specific community needs.
RAINN launched our client-branded hotline services in 2006, and we now facilitate over 30 client-branded hotlines throughout the U.S. Most prominently, RAINN operates the DoD SafeHelpline, a sexual assault hotline for U.S. Department of Defense employees, including U.S. military members.
RAINN proudly maintains client-branded hotlines for a diverse clientele, including Uber, AmeriCorps, and the National Oceanic and Atmospheric Administration.
Client-Branded Hotlines
RAINN provides customized crisis hotline services for client organizations, creating immediate access to emotional support, resources, and information for community members when they need it. Calls to client-branded hotlines are answered by RAINN’s highly trained hotline support specialists, who also receive training on the client organization’s specific policies and protocols, allowing community members to access this information as part of their call. RAINN support specialists can also connect callers with pre-defined resources or guide them toward pre-approved experts within the client’s organization who can address their individual needs.
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Available via telephone and online chat
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Available in both English and Spanish
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Available 24/7 or as a supplement to existing services
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Warm handoff and on-call advocate capabilities
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Additional service options include website setup, website maintenance, and mobile app development
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SMS options for sharing resources and referrals
Client-Branded Reporting Hotline
Survivors face numerous barriers to reporting, including fear of retaliation, victim-blaming sentiments, lack of information about the reporting process, presumed conflict with the report recipient, or concerns regarding confidentiality.
With a reporting hotline, your organization can provide an alternative reporting route, helping to combat common barriers and provide the information and agency callers need to decide if they want to report sexual misconduct.
RAINN’s reporting hotline serves as the first point of disclosure for individuals within your organization who are seeking support, information, or to make a report—all the while preserving their confidentiality until they choose to engage with the reporting process.
When someone decides to formally report sexual misconduct, RAINN will conduct a victim-centered, trauma-informed intake and pass the information along to the appropriate point of contact at your organization for follow-up.
Available Monday-Friday, 9:00 AM-7:00 PM ET (excluding RAINN holidays)
Available via telephone, in English and Spanish.
Reporting is a highly personal decision and often a difficult one. Reporting hotlines rely on effective organizational policies that protect and care for victims. RCG provides a standard reporting form that can be customized for your organization. RCG can also work with your organization to review and strengthen your reporting policies as part of the work of establishing a dedicated reporting hotline.
Client-Branded Recovery Support Fund Hotlines
RAINN Consulting Group’s dedicated recovery support fund hotline assists organizations in supporting individuals affected by incidents of sexual misconduct within their community by providing those individuals with reimbursement funds toward support services.
Offered via telephone, a recovery support fund hotline provides callers with high-quality service while conducting an empathetic intake process and providing a referral to an independent third-party claims administrator.
Available Monday - Friday from 9:00 AM - 7:00 PM ET (excluding RAINN holidays)
Available via telephone, in English and Spanish.
RAINN will work with your organization to help determine key parameters of the recovery support fund, including eligibility, reimbursement structures, and more. Our experienced team can also help answer questions your organization may have about operating a recovery support fund effectively.
Organizations must contract with an independent third-party claims administrator. (We’re happy to provide recommendations!)
Hotline Technology Licensing
For organizations looking to establish their own hotline services, RAINN’s proprietary hotline technology is available for licensure, either in part or as a full-service platform. This allows organizations to use their own staff, policies, protocols, and resources to serve their community—all using RAINN's specialized technology that prioritizes user anonymity and is customized for providing crisis intervention services. RAINN's hotline services technology includes a full suite of telephone, chat, and moderated group chat services—all of which can be further configured to your organization's needs.