*Summary*
* Entry level administration role supporting areas of focus within compensation, benefits, leave of absence administration, talent acquisition or HR operations with basic knowledge of HR principles.
Works with supervision and guidance from experienced specialists or manager.
Work assignment managed individually in alignment with managed queues and scope of work; This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence.
*Essential Job Functions/Core Job Responsibilities*
* Problem Solving / Issue Ownership: Responsibility for managing priorities; initiating process improvements; accountable for project outcome and deliverables
* Analytical/Critical Thinking: ability to assess and identify data and inputs from multiple sources, effectively assess impacts, understand interdependencies, and proactively work to solve for or mitigate challenges
* Continuous Improvement: listen, gather, and identify process improvement opportunities to address customer needs and drive internal process efficiencies
* Operational Excellence: Program administrator with initiative and proactiveness to move beyond selected channels and selected scope of work with a degree of greater specialization; Works primarily with peers in own function of HR Services; Failure to achieve results can normally be overcome without serious impacts to employees or programs.
* Collaboration: Shares workload across a global network of service centers and GHRS peers in a matrixed structure
* Adherence to Compliance: Follow program processes and protocols per established guidelines; raises red flags.
*Position Accountability / Scope*
* Report to the Manager, Program Administration or Supervisor, Program Administration
* This roles coordinates: At the local level: Regularly with teams from the Service Center, PA and DI.
At a Regional Level: With the extended HR community: Affiliate and Divisional HR and members of the Practice Centers: C&B, TA, ATD, HR Communications, Talent Management & HR Finance.
At the Global Level: With SC peers and with GHRS colleagues and HR community in general.
*Requirements*
* Associates’s degree, or 2 years of relevant work experience without a college degree.
* Relevant work experience in a shared service center or contact center
* Languages: Proficiency in English (spoken and written).
Excellent telephone, written and verbal communications skills necessary.
* Expert knowledge in HR service technology tools such as Avaya, Salesforce, Zendesk and Workday a plus.
* Human Resources, Customer Services and Project Management experience a plus.
Competencies Needed: Problem Solving, Analytical thinking, Process Improvement, Collaboration, Communications at all levels, Self-Directed, Resourceful, Cultural Awareness, Time Management, Prioritization, Relationship Builder, Multitasker, Emotional Intelligence, Empathy, Attention to detail
Job Type: Contract
Salary: Up to $16.
00 per hour
Schedule:
* 8 hour shift
Education:
* Associate (Preferred)
Experience:
* HR operations: 2 years (Preferred)
Work Location: In person
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