Investigate what went wrong. Provide realistic solution. Tackle preventive measures. Elaborate roles and responsibilities. Speak truthfully.

You should check and see where the problem is and how it arose, find the solution or solutions to solve the problem and take action to solve it, talk honestly with the customer, and reassure them that you are solving the problem.

Comunicação Imediata: Informe o cliente sobre os contratempos assim que eles ocorrerem. Seja honesto sobre o que aconteceu e as possíveis implicações no cronograma. Explique as Causas: Forneça uma explicação clara e concisa dos motivos do contratempo. Isso ajuda a construir confiança e a demonstrar que você está no controle da situação. Proponha Soluções: Apresente opções para resolver o problema, incluindo prazos ajustados ou alternativas viáveis. Mostrar que você está trabalhando ativamente para minimizar o impacto pode acalmar as preocupações do cliente.

Foco em resolver o problema e foco em manter o cliente bem informado. Um sprint na causa raiz do problema e uma revisão na matriz de comunicação para estarem todos alinhados sobre os planos de ação .

It really comes down to one thing, and that's communication. Let the client know that there has been a delay and precisely describe how the project's schedule will be impacted through lag, loss of slack, or lost float. Present alternatives that balance counteracting priorities against new challenges-changes to lead time, for example, or the distribution of free slack. Provide periodic status reports to establish trust; be available to answer questions and alleviate concerns. Recognize frustrations to ease concerns. Once these are resolved, reconnect to ensure satisfaction and also to show how adjustments have been made to prevent future setbacks and better manage total float and project float in the future.

1. By honestly discussing reasons, be it from client side or contractor side. 2. Will dicuss revised resource based plan for timely completion of project. 3. Discussing surprises out scope which cause delay and counter plan for same.

This is a case of risk assessment where first of all we shall be attentive with highest degree of 6th sense to avoid unforeseen setbacks & provide remedies to mitigate the value of those risks. Afterwards in case of any setback i.e. handling after an occurrence is all about real time reporting to immediate management, presenting preventive or confining steps to avoid it to be conveyed to client. Utilization of floats to reduce these man, machine, material, management setbacks. Our loss preventive measures, working standard, reputation and recovery plans are the keys to attract client in case of revelation to accept our re-scheduling in good faith where total float utilization shall be utilized without elongation of project time line.

Client expectations will always be unreasonable: clients will always want more, more bells & whistles, more fancy functionalities, sometimes things that are not even possible, or things that are possible but costly and which would anyway not contribute anything to the goals they were trying to achieve when they hired you and bought your stuff in the first place, but for some reason they believe they would.

Client expectations will always be unreasonable: clients will always want more, more bells & whistles, more fancy functionalities, sometimes things that are not even possible, or things that are possible but costly and which would anyway not contribute anything to the goals they were trying to achieve when they hired you and bought your stuff in the first place, but for some reason they believe they would.

Close monitoring the unexpected event and handling it with patience will help to come out of the situation,with transparent communication to the client