Quais são as ferramentas e plataformas online mais eficazes para a comunicação e colaboração das partes interessadas?

Flip the script on stakeholder engagement! Forget titles; dive into their world. What ticks their boxes, what keeps them up at night? Match your comms tools to these insights for a game-changing impact + giving those Stakeholders the "Wow"-Effect back, make the difference.Tailor your tools to these insights. It’s not just about the platform; it’s about making every stakeholder feel heard and valued.

I have found these tools quite useful: Messaging and team work: Slack Collaboration and project management: Trello, Asana, Jira, Monday Now, to really communicate and collaborate with stakeholders, face-to-face interactions are worthwhile (and even necessary when dealing with difficulties).

From a very basic level, whilst defining your stakeholder needs, remember that no tool will provide you with everything you need for each user. Don't succumb to the overwhelm of trying to make something be a one stop shop when it really really won't. Take a step back, look at the core business needs, and the nice to haves. What is absolutely essential and what would be a nice to have. Always consider how it will scale!

According to me delivery means it's all out about Stakeholder Engagement . It’s not just about the platform; it’s about making every stakeholder engagement.

1. Slack: A real-time messaging platform that enhances team collaboration through channels, direct messaging, and integrations with other tools. 2. Microsoft Teams: Combines chat, video conferencing, and file sharing, making it ideal for remote collaboration and project management. 3. Trello: A visual project management tool that helps teams organize tasks, track progress, and collaborate in real time. 4. Asana: Allows teams to manage projects, assign tasks, and monitor deadlines, ensuring everyone is aligned. 5. Zoom: For virtual meetings and webinars, fostering face-to-face communication regardless of location. Utilizing these tools can streamline communication, enhance transparency, and drive operational efficiency.

Remember to identify the stakeholders that could represent a risk for your project, either because they have conflicting goals or other interests than your own project and could influence the development and outcome of your project

Personally, my approach is always - Audit, Research, Analysis Audit: Review All Tools List out all tools being used within the organization. Include details such as, paid or free accounts + costs, Features offered, and Why, How, When it is used. Research: Conduct focus group sessions with the stakeholders. Ask open-ended questions, encouraged discussions and/or build an interactive board to capture anonymous responses. Surveys are sometimes used to collect feedback across the entire organization and/or large teams. Analysis: Identify Pain points, gaps, and opportunities. Review all the data and feedback collected in your research to identify who your stakeholder is and their needs.

De fato, o primeiro passo é entender quais são as partes interessadas do seu projeto. Comece pelo patrocinador do projeto e pela equipe que irá trabalhar diretamente nele (aqui estou supondo que você é a pessoa que irá liderar o assunto). Em seguida mapeie os grupos que estarão diretamente envolvidos no seu projeto, aqueles que serão mais impactados e irão acompanhar de perto cada mudança. Por fim, mapeie os grupos que podem ser impactados pelas iniciativas mas não estarão diretamente imersos ou interessados nelas. Em seguida, entenda quais dessas partes tem alto interesse e alta influência no seu projeto, a partir disso você pode selecionar quais devem ser gerenciadas de perto, quem você deve manter satisfeito e informado.

Stakeholders, comprising internal teams, clients, investors, and more, have diverse needs crucial for effective collaboration. Team members seek clear goals and communication channels. Managers require project updates and strategic alignment. Clients need transparent communication and quality deliverables. Investors demand financial updates and organizational health insights. Suppliers seek timely communication on orders. Regulatory bodies need compliance information, and community members seek project impact details. Tailoring tools like Slack, CRM systems, project management tools, and communication platforms caters to these needs, ensuring efficient collaboration and stakeholder satisfaction.

Platforms and tools (even as simple as an influence-interest matrix) can be a great help when defining your stakeholders and their needs. However, no tool or platform can replace spending time with potential stakeholders and building out your network. Spend time with stakeholders at the start of your project and focus on understanding their needs to ensure your communication with them is as effective as possible.

Think of your toolkit as a master chef's kitchen. Not every dish needs the fancy gadgetry. Sometimes, an email does what a video call can’t, and vice versa. It’s about the right tool at the right time. Hot take here - map out the whole process, flip yourself to the side of your stakeholder and really think what would you like to have, what is your expectation here (make sure you set your expectations really high when mirroring) I like to map out everything on miro, that helped me a lot (figma, flucidcharts work well too)

In my experience as an operations consultant working with enterprises of all sizes and non-profit organizations, I stress the importance of understanding their unique needs. From there, I create custom solutions to increase their productivity, reduce costs, and streamline their processes. In the Audit from the discovery phase, available tools and platforms were identified. Consider the following: - which of the tools/platforms can be consolidated - is there a better solution to introduce and test? - how does it work with the primary enterprise platforms, such as MS 365 or Google Workspace - are the solutions proposed approved by compliance, enterprise architects, technology leads (if applicable)

Antes de escolher as ferramentas que serão usadas faça um bom plano de comunicação. Tendo as partes interessadas mapeadas e classificadas na seguinte ordem de prioridade: 1. Gerenciar de perto e envolver; 2. Manter satisfeito; 3. Manter informado; e 4. Informar caso seja solicitado; o próximo passo é definir como você irá engajar e se comunicar com cada uma delas. Use o 5W1H para planejar as comunicações e faça um plano para cada nível priorizado, use a lógica seguinte: a. Quem receberá a comunicação? b. O que será comunicado? c. Quando - em quais momentos receberão as informações? d. Com que frequência? e. Onde irá receber? f. De que modo? Perceba que no próprio plano de comunicação você já identifica as ferramentas possíveis/necessárias.

Choosing the right online tools for stakeholder communication and collaboration depends on specific needs. For messaging, Slack or Microsoft Teams are effective. Trello and Asana serve well for project management. Zoom and Microsoft Teams are reliable for video conferencing. Google Workspace and Microsoft 365 facilitate document collaboration, while Google Drive and Dropbox handle file sharing. SurveyMonkey and Typeform work for feedback and surveys. For whiteboarding, Miro and Microsoft Whiteboard are useful. Automate tasks with Zapier or Integromat. Social collaboration can be achieved with Yammer or Slack. Salesforce and HubSpot excel in CRM.

In my experience, the most effective online tools and platforms for stakeholder communication and collaboration can widely vary based on the context and needs of the requirement. That being said, I use a number of tools day-to-day to support on projects across the business, including: Programme and Project Management: AirTable (programmes) and Monday.com (projects). Shared Workspaces: Sharepoint and Google Workspace Collaborating on Documents: Office 365 and Google Workspace Day to Day Communication: Teams Broadcast Communication: Email

Set the stage for digital communication like a director. It’s not just about having tools; it's about orchestrating them with finesse. Create your playbook for online interactions - that’s where the magic happens. 🎮 For smaller organizations I like to use notion, when it gets bigger I like either a combination of notion & clickup or just clickup (clickup combines a really powerfull documentation tool with project managment --> alternatives here would be slite, asana, monday)

Don't over-communicate, less is more! don't write e-mail with 20 people in cc, remain focused and concise, and adjust your communication to your stakeholder, the higher influence the stakeholder has on your project, the more precise and concise you need to be.

Ensure there is ease of access to a playbook which highlights the use cases and user guidelines for each technology. Playbooks can quickly become outdated, so schedule in regular time to run through and ensure everything is as it should be. That it remains aligned to the businesses needs and standards.

Develop an Operating Mechanism for the enterprise as well as operating mechanisms for each department. The individual department operating mechanisms should ladder up to the enterprise's operating mechanism. Roll out should be done in stages- 1. Start with a few key primary teams 2. Evaluate how the process is working and ask for feedback. 3. Adjust the processes, if needed 4. Test again, iterate operating mechanism(s) 5. Move on to next stage in which another layer (department) is added. Depending on the size of the enterprise, full implementation could be as quick as 1 months or as long as 2 years.

Give your stakeholders choice. Build opportunities into your communications for them to alter the level, frequency, or method of communication they receive. This supports successful engagement, both by ensuring stakeholders are happy with your communications and by providing you with valuable feedback on anyone whose engagement/interest level is not where you need it to be.

Blend your digital tools like a DJ mixes tracks. Each stakeholder group has its rhythm and vibe. Make sure that you really have the clarity about what´s needed, what data should be gathered, how the manual process looks like & then use the best tools for the specific usecase step. After a couple of iterations & improvement think about streamlining everything: Streamlining hasn´t to be complicated and nowadays you don´t need a dev for that - just use zapier, make or combination. 🔋 It will bring your personal workflow on a complete new level.

Communication is the most important thing at Operational Excellence environment so, the leader must follow the way the company and the people prefer to receive the content, otherwise the information will not be absorbed by all the levels. I really recommend to mix the types of tools to reach more employees and change it from time to time.

Process is never set in stone and can be compared to a living and breathing thing. What worked in the past, might not be ideal for the future. It should always be best practice to collect feedback on the current processes, tools and platforms. If it is a newly implemented plan, a quarterly survey is great for measuring the impact of the change. Other data to consider would be productivity, collaboration, and the adoption rates.

And do so on a regular basis. Needs and usage will change over time, as your business does. Ensure that you action any issues which arise and close the loop to make sure individuals have the relevant updates needed. Not only will this ensure operational efficiency, but confidence that feedback provided has been heard and of value! This will benefit the feedback process by making so much more positive and proactive.

Achieving operational excellence in stakeholder communication demands effective online tools and platforms. Beyond identifying these, continuous feedback and improvement are essential. Soliciting stakeholder opinions, suggestions, and complaints regarding utilized tools and their impact on communication is paramount. Evaluating outcomes and pinpointing areas for enhancement enables optimization of tools and platforms for more effective and efficient collaboration.

🧭Unlocking effective stakeholder communication and collaboration is pivotal for organizational success. In the digital era, leveraging the right online tools can make a profound impact. Here's a concise overview of some powerful platforms⚡ 1. **Slack:** -Boost Collaboration 2. **Trello:** - Efficient Task Management 3. **Zoom:** - Virtual Meetings 4. **Google Workspace:** - Cloud Collaboration 5. **Microsoft Teams:** - Unified Platform 6. **Asana:** - Workflow Optimization 7. **Miro:** - Visual Collaboration 8. **Jira:** - Agile Project Management 9. **Basecamp:** - Centralized Collaboration #StakeholderCommunication #CollaborationTools #DigitalWorkplace ❇️

Always schedule an annual tech audit (as a minimum)! It's easy within a business to find yourself with numerous technologies that have crossover with each other, costing the business both financially and outputs.

It will be collaboration and project management tools in general. According to the complexity and industry of course there are differences. Construction and mega projects usually use Primavera and MS Project. Technical Software tend to use Jira, others mainly go to a combination of Asana, Slack, Wrike, MS Teams, MS Tasks, and many others. Again the size and type of the project and your budget matters and make the difference of choice of the tools and communication and project stack.