Veja como você pode promover a comunicação aberta em sua equipe para resolução de conflitos.

In my experience as a manager, promoting active listening is crucial for effective team communication. I implemented “listening sessions” where team members could share ideas without interruption and encouraged eye contact and minimal distractions during meetings. Introducing a feedback loop, where members summarized what they heard before responding, ensured clarity and understanding. These strategies fostered a culture of mutual respect and collaboration, enhancing overall team dynamics.

A escuta ativa e empática leva ao entendimento e por consequência a colaboração e comunicação cordial. Cabe ao gestor o estabelecimento dessas regras numa mesa de negociação. Em seu discurso de pre mediação é necessário que ele deixe claro as regras e limites de cada participante. Se a comunicação verbal e não verbal estiver liderando a escalada do conflito, um bom recurso do gestor são as reuniões individuais com perguntas reflexivas e resumos esclarecedores.

I have a natural talent for music and the arts. Also tech, science, medicine with a smattering of vivacious writing for content. My time is now, working on developing my portfolios for a future time. The challenge! Having these abilities I choose to listen to my environment. While all have a story to tell, they seem not to work towards a solution! Extended listening only reveals that most people are rambling, allowing their brain to dictate by function. Their "minds" are weak which allows a background process to the forefront. Damaging! Active listening is about taking key information from the story being told. Is there a distinct benefit to me, if not then proper feedback cannot be provided. There is POV but that is another story!

Uma das grandes dificuldades do ser humano é nominar seus sentimentos, e, essa é uma tarefa que o mediador pode praticar com os participantes de um processo de mediação. Ajudar a transformar a posição do EU para explicar seus interesses com base na necessidade de todos faz parte do processo de atendimento as emoções. Introduzir dinâmicas que ajudem a equilibrar a pauta subjetiva é uma técnica que o medidor pode utilizar para o alcance desse objetivo.

When to say, I have heard enough to address the situation for developing a preliminary plan of action! From this starting point we will discuss further once the preliminary plan of action is completed leading to the next step or stage however it is defined. The Agile/Scrum methodology comes to mind with how it is supposed to work to solve a problem or assess a failure. Tell the truth, verify, assess and work to redirect the energy bottlenecked as a reason for the "CF" conversation.

Reuniões de feedback e de reflexões são etapas fundamentais num processo de mediação. Garantir a satisfação de todos nós comprometimentos que forem surgindo trará eficiente, eficácia e efetividade aos acordos alcançados.

Are you on good terms, do you or they trust each other. I have learned that "RESPECT" is earned not given. Issues arise be cause that is suppose to be free given is actually a "passive aggressive" pantomime. You sense it as the "PA" behavior comes through as in the "Keeping up with the Joneses" scenario. That is the negative normal behavior of business and some communities. The regular check-in, keeping it simple with your communications to exchange pleasantries then gracefully move toward the business at hand. Familiarity with the person, team, environment in a nonchalant manner can benefit to understand the territory borders. Bring donuts or granola as gifts share a message, worth the time to see what you gain.

Who is the shop steward to use a union euphemism. Ideally, a person/s who is there is a disagreement can be referee with the rules of engagement. Robert's Rules of Order are used by Congress/Senate for professional discourse of information, opinions and idea (saving this for a committee exchange) Setting up monitoring methods to catch early what can get out of hand thus addressing the process as a "project manager" shows awareness of your surrounding environment.