Front Desk Agent

Description: We are seeking a friendly and customer service-oriented individual to join our team as a Front Desk Agent.
As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring guest satisfaction.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Responsibilities:``` - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations and room assignments - Process payments and maintain accurate records - Maintain cleanliness and organization at the front desk area - Collaborate with other hotel departments to ensure smooth operations Requirements: - Previous experience in a customer service role, preferably in the hospitality industry - Excellent communication skills, both verbal and written - Strong multitasking abilities and attention to detail - Proficient in using phone systems and other office equipment - Ability to remain calm and professional in high-pressure situations - Knowledge of hotel operations and procedures is a plus - Bilingual or multilingual skills are highly desirable At our hotel, we value our employees' contributions and offer opportunities for growth within the company.
We provide comprehensive training to ensure your success in this role.
If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we encourage you to apply.
Please note that this position may require working evening shifts, weekends, and holidays as needed.
We look forward to hearing from you!