KODA.AI

🎄 This holiday season we wish you everything you can imagine for your business. Turning "imagine if" into "look what we did" is what it's all about.

Accelerating our business vision → Piotr Herstowski joins us to lead business development initiatives. With nearly a decade of experience in IT sales and business development, Piotr brings expertise across software production, data engineering, and, most recently, Large Language Models applications. When he’s not building new opportunities for our team, you’ll find him exploring the world of tech, honing his skills in strategy, or creating fantasy worlds for his prose. 👋 Welcome to the team, Piotr – we’re excited to have you with us! #BusinessDevelopment

Remember when having a website became essential for business? Well, AI is having its own 'website moment' right now. Featured in the latest AI forecasts article from aboutMarketing.pl, our Head of Business Partnerships, Aleksandra Bilinska shares her thoughts on what it means for the future of marketing. For our English-speaking audience, here’s a quick overview. ❝ An interesting solution is the use of AI to analyze and summarize product reviews on e-commerce websites. Companies like Allegro and Ceneo have introduced solutions that condense hundreds of user reviews into concise summaries. This allows potential customers to quickly assess whether a product meets their needs and is worth purchasing, without the need to browse through all the feedback themselves. ❞ If Polish is your superpower, you can dive into the full article — link in the comments below! #Ecommerce #GenerativeAI

The power of speech or the clarity of text — how do you decide? Choosing the right AI assistant can transform your customer experience and drive real business results. Here’s a short comparison to help you make more informed decisions. Voicebots 🎙️ → Hands-free convenience: Ideal for multitasking or mobile users. → Natural, human-like interactions: Speak, don’t type. → Accessibility game-changer: Perfect for most users, including those visually impaired. Best for👇 Appointment scheduling, outbound campaigns, surveys, hands-free industrial applications, and elderly support. Chatbots 🤖 → Clear communication: Avoid misunderstandings with text-based clarity. → Rich visual support: Integrate images, and multimedia. → Time to process and edit: Users can review and refine their responses. Best for👇 Product recommendations, order tracking, detailed technical support, multi-step processes. Not sure what to choose? Check out our graphic decision tree for further insights!💡 #Chatbots #Voicebots #AI

Our dev team just got a major upgrade ➡ meet Hubert Hruświcki! Hubert joins us as a skilled Fullstack Developer who's passionate about continuous learning - both in tech and life in general. You'll find him working with PHP, Angular, Node.js, and Vue.js. Outside of code, Hubert’s life philosophy is all about exploration. From trying out new hobbies to discovering creative ways to spend free time, he’s on a mission to experience as much as possible. We’re really happy to have you with us, Hubert! Welcome aboard 👋 #FullstackDeveloper #DevTeam

What’s faster than self-service checkout at Biedronka? Their chatbot 🤖 Discover our latest case study featuring Poland's largest retail chain. → The challenge To streamline customer service, freeing up the team to focus on high-value tasks while ensuring customers still received quick, accurate responses. Automation was the obvious solution — but it had to be smart, scalable, and customer-focused. → The solution Advanced chatbot powered by machine learning — designed to serve a diverse customer base. Unlike other projects with more specific audiences, this chatbot had to be versatile, intuitive, and highly accurate for a wide variety of customers. → The impact ▪️50% of customer inquiries handled automatically ▪️100 000 users on Messenger and WhatsApp ▪️ Processes tens of thousands of messages every month. ▪️ Supports everything from promo campaigns to recipe requests Explore the full case study for insights on the strategy, implementation, and results. Find the link in the comments section below! 👇 #Chatbot #CaseStudy #MachineLearning

Featured in Forbes Polska - our Head of Business Partnerships Aleksandra Bilinska shares her perspective on AI adoption in an article discussing AI's impact on the future of work. 💬 The pace of change is so dynamic that it practically makes precise predictions about the directions of labor market transformation impossible. The human element, in the face of such widespread use of AI in business, may become even more important and valuable to customers. 💬 Read the full article (polish only) - link in the comments section below 👇 #AI #FutureOfWork #AIAdoption

Knowledge sharing in action! Aleksandra Bilinska, our Head of Business Partnerships, delivered an engaging talk on AI evolution at Santander Consumer Bank SA's internal conference. Her presentation "ABC of artificial intelligence - from chatbots to advanced AI assistants" walked through the evolution and practical applications of conversational AI technologies. Thank you Santander Consumer Bank SA for the opportunity to share knowledge and spark meaningful discussions about the future of AI in financial services. #ArtificialIntelligence #FinTech #AI

The future of customer service isn't about choosing between AI and human support — it's about finding the perfect blend of both. Ticket automation is a relatively new addition to the AI-based customer service toolkit, following chatbots and voicebots. In our latest article, we explore how it can understand context and integrate with customer service platforms to deliver personalized and context-aware responses to customer queries. Learn more about ticket automation - link in the comments section below 👇 #CustomerService #AI #Ticketing

Welcome to “From A to AI” - our Q&A series exploring how AI-powered solutions are transforming communication and driving impact across organizations. Our first guest is Monika Półtorzycka-Jon sharing insights into how Port Lotniczy Wrocław S.A. (Wroclaw Airport) has enhanced its customer experience.