Sunit Prakash - JP, CITPNZ, MMS
Wellington, New Zealand
2K followers
500+ connections
About
𝗔𝘄𝗮𝗿𝗱-𝗪𝗶𝗻𝗻𝗶𝗻𝗴 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝘄𝗶𝘁𝗵 𝗚𝗹𝗼𝗯𝗮𝗹…
Services
Articles by Sunit
-
Elections, The Double Humped Dromedary, or My Big Fat Indian Wedding ?
Elections, The Double Humped Dromedary, or My Big Fat Indian Wedding ?
By Sunit Prakash - JP, CITPNZ, MMS
-
Random Thoughts and a few Personal Reflections
Random Thoughts and a few Personal Reflections
By Sunit Prakash - JP, CITPNZ, MMS
-
The World and Life in the Time of Covid and After
The World and Life in the Time of Covid and After
By Sunit Prakash - JP, CITPNZ, MMS
Activity
-
Congratulations to my friend and successor Dr Jonathan Austin, just announced this week as New Zealand Ambassador designate to China. I have hugely…
Congratulations to my friend and successor Dr Jonathan Austin, just announced this week as New Zealand Ambassador designate to China. I have hugely…
Liked by Sunit Prakash - JP, CITPNZ, MMS
-
What an incredible way to close out the year! I had the privilege of leading a global session on personal branding, bringing together colleagues from…
What an incredible way to close out the year! I had the privilege of leading a global session on personal branding, bringing together colleagues from…
Liked by Sunit Prakash - JP, CITPNZ, MMS
-
Did you know that SAP LeanIX diagram offers SAP Business Technology Platform (BTP) reference architecture patterns as templates? Using the…
Did you know that SAP LeanIX diagram offers SAP Business Technology Platform (BTP) reference architecture patterns as templates? Using the…
Liked by Sunit Prakash - JP, CITPNZ, MMS
Experience
Education
Licenses & Certifications
Volunteer Experience
-
Co Author: The Story of Indian IT Professionals in New Zealand
IT Professionals NZ
- 7 months
Civil Rights and Social Action
India is a global IT powerhouse, and we know its tech professionals have contributed to developed nations since at least the 1970s. New Zealand too has been a beneficiary of this immense talent, and from the development of its earliest systems and infrastructure, through to the current fibre rollout, Indian IT professionals have played a significant role.
Indian IT professionals are estimated to have contributed more than $350 million to the New Zealand economy in 2020.
Our…India is a global IT powerhouse, and we know its tech professionals have contributed to developed nations since at least the 1970s. New Zealand too has been a beneficiary of this immense talent, and from the development of its earliest systems and infrastructure, through to the current fibre rollout, Indian IT professionals have played a significant role.
Indian IT professionals are estimated to have contributed more than $350 million to the New Zealand economy in 2020.
Our investigations revealed very little by way of documentation or acknowledgement and the purpose of this chapter is to tell their stories and correct this omission in a small way.
https://history.itp.nz/part-1/prakash-kasanji.html -
Member, Steering Group for the Digital Technologies Industry Transformation Plan
IT Professionals NZ
- Present 4 years 2 months
Education
IT Professional NZ's Digital Industry Transformation Plan - The Steering Group is tasked with creating the plan for the future of industry skills in NZ.
Problem Statement: look at how Government and Industry can work together to drive growth and identify underlying causes of the skills issues in the sector.
Outcome Sought: to outline actions required to realise the vision, including investment, innovation and skills development. The working group investigated if the tech…IT Professional NZ's Digital Industry Transformation Plan - The Steering Group is tasked with creating the plan for the future of industry skills in NZ.
Problem Statement: look at how Government and Industry can work together to drive growth and identify underlying causes of the skills issues in the sector.
Outcome Sought: to outline actions required to realise the vision, including investment, innovation and skills development. The working group investigated if the tech industry's "Skills Mismatch" manifests itself as a "Skills Shortage"
My personal view is that there are 4 main pillars to address the mismatch:
1. Societal attitudes to STEM education
2. Transforming the education sector
3. Reviewing the immigration strategy, and finally
4. Seeing how we can re-skill experienced workers with new skills to meet the requirements in the new world.
Being a very experienced worker as opposed to being only an experienced worker, I have a strong vested interest in re-skilling.
I am particularly keen to see the industry eat its own cooking and use Artificial Intelligence and Machine Learning models to identify jobs and skills requirements, match them with adjacent capability and experience, and propose training so that those with old skills can quickly and easily be retrained to new skills to address the mismatch within months.
This has been done elsewhere and it can be done in New Zealand. As examples, accountants can make excellent cyber-consultants in the digital world, but equally travel agents could make excellent ambulance despatchers or PlunketLine counsellors.
https://itp.nz/Our-Work/Digital-Tech-Skills-Plan -
Business Mentor - R9 Accelerator 3+
Creative HQ
- 4 months
Social Services
Startup Mentored: MyTrove - working with government agencies and financial institutions to provide death notification service.
-
Member of the Advisory Board
Kiwibank FinTech Accelerator powered by Lightning Lab
- 5 months
Social Services
"Mentors play an active and crucial role in the programme. These are some of New Zealand’s top minds in business, innovation and startups"
-
Business Mentor - R9 Accelerator
Ministry of Business, Innovation and Employment
- 4 months
Social Services
Startup Mentored: MiBiz - app to help migrant businesses succeed.
-
Industry Expert - Reviewer Conference Speaker Submissions
itSMF Australia
- 5 months
Science and Technology
-
Industry Expert - Reviewer Conference Speaker Submissions
itSMF Australia
- 5 months
Science and Technology
Publications
-
Submission in response to the Productivity Commission’s inquiry into New Zealand’s immigration policy settings
New Zealand Productivity Commission
Submission in response to the Productivity Commission’s inquiry into New Zealand’s immigration policy settings
Other authorsSee publication -
Indian IT Professionals in New Zealand
IT Professionals New Zealand
India is a global IT powerhouse, and we know its tech professionals have contributed to developed nations since at least the 1970s. New Zealand too has been a beneficiary of this immense talent, and from the development of its earliest systems and infrastructure, through to the current fibre rollout, Indian IT professionals have played a significant role.
Indian IT professionals are estimated to have contributed more than $350 million to the New Zealand economy in 2020
Our…India is a global IT powerhouse, and we know its tech professionals have contributed to developed nations since at least the 1970s. New Zealand too has been a beneficiary of this immense talent, and from the development of its earliest systems and infrastructure, through to the current fibre rollout, Indian IT professionals have played a significant role.
Indian IT professionals are estimated to have contributed more than $350 million to the New Zealand economy in 2020
Our investigations revealed very little by way of documentation or acknowledgement and the purpose of this chapter is to tell their stories and correct this omission in a small way.Other authors -
What happened down under at Shake I.T. Up – Service Management 2016
Guest Blog - FreshService
Reflections on Australia's IT Service Management Conference 2016. The conference literally shook IT up by extending conversation to Agile, DevOps, and Lean – the latter finally making its entrance to the mainstream service management vocabulary.
-
7 Lessons in Customer Engagement from Australasia's Most Profitable Airline
Guest Blog - Astute Solutions (Social Analytics)
Social media and brands: for big companies this can often cause panic, fear, and stress because they worry about a negative post going viral, or having no social customer strategy at all. We’ve posted about the negative effects of social media too (here and here, but how about turning it on its head and focussing on positive customer engagement instead ?
-
Strategic Lean Service: A case study of how a global IT service delivery organization used Lean to drive organizational transformation and achieve customer satisfaction
Amazon
Strategic Lean Service is a highly readable case study of the groundbreaking use of Lean – conceived and shaped in the manufacturing sector – to transform a global IT service delivery organization. It surveys the course traveled by Baan Customer Service & Support (CS&S) in the early years of the new millennium.
-
Reaping India's Demographic Dividend
IITP Newsline
Laurence Millar kicked off a whole chain of thoughts when I attended his NZCS session "Agenda for the Digital Economy". He inspired me to write this article, about Indian students coming to study in New Zealand, Indian organisations servicing New Zealand, New Zealand organisations exploring India - and the challenges and opportunities this presents to New Zealand.
-
Opinion: Toyota's 'lean' model tackles IT complexity
Computerworld New Zealand
Many IT companies have learnt that to succeed in business you can not save your way to success — you need to add value to prosper and grow ...
Projects
-
Voco – eTOM Consultant, Requirements Analysis
Analysis - analysed over 1,200 requirements against the eTOM framework (privileged & confidential).
-
NZ Transport Agency – Service Designer
Service Design - created Minimum Viable Service Design in a very compressed time-frames to support a new road toll solution.
-
Parliamentary Service RFI for Technology Partner
-
Building on the work done previously with the "Cost to Serve" model, provided specialist consulting expertise to the RFI. Extract from the document:
"PS currently outsources a number of technology services to third party service partners. PS is on a journey to
reduce the amount of its resources devoted to managing commodity platforms to focus on technology
services that support and transforms the business. We require technology partner(s) who can assist
in this transformation…Building on the work done previously with the "Cost to Serve" model, provided specialist consulting expertise to the RFI. Extract from the document:
"PS currently outsources a number of technology services to third party service partners. PS is on a journey to
reduce the amount of its resources devoted to managing commodity platforms to focus on technology
services that support and transforms the business. We require technology partner(s) who can assist
in this transformation and help us deliver operational excellence." -
ServiceNow Upgrade
-
Project Manager, Quebec upgrade
-
ServiceNow ITSM Implementation
-
Successfully lead the implementation of ServiceNow ITSM in an extremely compressed time-frame of less than 3 months to replace legacy system.
-
Cost to Serve Model
-
Prepared the framework required to gain granularity of services and associated costs to deliver to internal and external customers.
-
Elections 2020
-
Project Managed all aspects of the IST program of work including working with complex and demanding stakeholders, embedding processes, upgrading tool-sets, managing partners for a series of high visibility events that comprise a typical election.
-
Red Moki - VP Customer Success
-
Led the efforts to ensure Red Moki delivered a super high quality ServiceNow initiatives consistent across customers regardless of type, size or geography. Led a team of talented Customer Success professionals for this rapidly growing organisation in startup mode.
-
Spark - Enterprise Service Architect
-
Reviewing service delivery & performance, mapping current state, creating options, defining future state models, defining transition strategy, responding to RFIs & RFPs, project managing transitions & deployments, conducting workshops, creating, reviewing, accepting & implementing new models, processes, plans, documentation & artefacts.
List of Customer Assignments:
Z Energy Managed Security Services Provider (MSSP), *Confidential Government Agency* Service Management Design &…Reviewing service delivery & performance, mapping current state, creating options, defining future state models, defining transition strategy, responding to RFIs & RFPs, project managing transitions & deployments, conducting workshops, creating, reviewing, accepting & implementing new models, processes, plans, documentation & artefacts.
List of Customer Assignments:
Z Energy Managed Security Services Provider (MSSP), *Confidential Government Agency* Service Management Design & Consulting, Department of Corrections Cloud Digital Enablement Platform (CDEP), Department of Statistics Security Management Implementation, Police Next Generation Critical Communication (NGCC) Response to RFI, ANZ Response to Service Management RFP, Department of Conservation Mobile Devices as a Service (MDaaS) & Ministry of Justice Service Mapping Network Services. -
Spark Digital (Contact Energy) - Business Analyst, New Service Transition
-
Service Transition - rapidly defined and documented process for new project requests, standard and non-standard work requests to help close out aspects of the program. Created service request service catalog. Consulted to, and assisted BAU to successfully on-board, transition & manage new multi-party service construct and solution (Service Integration & Aggregation Management).
-
Ministry of Education - Service Management Specialist, Digital Service Strategy (Education Sector-wide) Service Design & Transition (EPL/Novopay)
-
Service Strategy & Design - developed Service Catalog and the Service Management model to successfully on-board EPL (Novopay) infrastructure. On the success of this, translated the overall Digital Strategy into the Service Management Strategy, created a wider sector-wide Service Management Model, the Service Management Road-map, the Work Breakdown Structure and template cookie-cutter Project Plan.
-
Vodafone NZ (Inland Revenue & MBIE) – Enterprise Service Designer
-
Service Design & Transition - crafted over 17 Service Catalogs to successfully transition solutions into Vodafone’s largest and commercially critical customers. Included: Contact Centres, Communications, Connectivity, Wi-Fi, Security, Mobility.
-
Telecom NZ – Project Manager
-
Successfully managed complex migrations in the mobile & broadband space. Scope included pre-paid, post-paid, 4G LTE call plans, hardware infrastructure & broadband throttle policy. Output: 6 successful migrations.
-
Fronde – ITIL Consultant, Service Operations, Road-map for Continual Service Improvement
-
Service Strategy, Operations & Continual Service Improvement - commenced with CMMI Process Maturity Assessment and culminated with a pragmatic road-map to future state. Output: 7 actionable deliverables to improve service delivery.
-
Gen-i (Commonwealth Bank of Australia, Sydney) - Lead Business Analyst, Service Transition
-
Service Transition - established rock solid Service Management credentials with CBA for Gen-i on the “Nortel to Genesys Contact Centre migration” (Direct Banking STEP project); developed High Level Service Management Plan. Business Services: Channels, Retail, Contact Centres, telephony, connectivity.
-
ANZ National - Service Management Work Stream Lead, Service Strategy, Design & Transition
-
Service Strategy, Design, Transition - increased first call resolution to 75% from 30%), transitioned 4 Service Desks (no service degradation), harmonised 2 disparate service models, maintained the #1 customer satisfaction ranking of the ANZ Technical Service Desk within the ANZ Financial Group globally, at a time of significant transformation. Business Services: Channels, Retail, Contact Centres, telephony, connectivity.
-
Meridian Energy - Service Management Consultant
-
Future State IT Service Operating Model
-
Opus - Service Management Consultant
-
Requirements, Procurement and Future State IT Service Model
-
Beca - Service Management Consultant
-
Requirements, Procurement and Future State IT Service Model
-
Contact Energy - Service Management Consultant
-
Service Improvement
-
Flute Network (Dunedin) - Service Management Consultant
-
Future State IT Service Management Model
-
NZ Racing Board - Service Management Consultant, Requirements, Procurement, Service Operations
-
Service Operations - performed CMMI Process Maturity Assessment, addressed audit shortcomings, developed requirements, assisted in RFI response evaluation, SME for contract negotiations, reviewed proposed new processes.
-
Transpower - Service Management Consultant, Service Design, Operating Model
-
Service Design, Future State Operating Model, Requirements, Risk Analysis - created 18 Service Catalogs for voice, data & telecommunication services. Developed Future State Model, documented requirements, assisted in commercial options & risk analysis (ISO31000).
-
Accident Compensation Corporation - Service Management Consultant, Service Transition
-
Service Transition - 33 internal & external resolver groups coordinated to migrate seamlessly from Unisys to Gen-i.
-
Elections 2020
-
Honors & Awards
-
New Zealand CIO Summit & Awards - Community Tech Champions FINALIST
IDC Asia/Pacific and Brightstar
The best in tech shine as the New Zealand CIO Awards Finalists are announced!
IDC Asia/Pacific and Brightstar are proud to announce this year's finalists. The awards recognise and showcase incredible talent across individuals, teams, and community initiatives driving innovation and leadership in the tech sector.
Congratulations to all the finalists!
🏆Community Tech Champions:
Recognising efforts to promote digital inclusion and bridge the tech…The best in tech shine as the New Zealand CIO Awards Finalists are announced!
IDC Asia/Pacific and Brightstar are proud to announce this year's finalists. The awards recognise and showcase incredible talent across individuals, teams, and community initiatives driving innovation and leadership in the tech sector.
Congratulations to all the finalists!
🏆Community Tech Champions:
Recognising efforts to promote digital inclusion and bridge the tech gap.
🎉Christchurch City Council
🎉TŌNUI Collab
🎉New Zealand Centre for Digital Connections with India -
Wellington Airport Community Awards - Wellington City - Rising Star FINALIST
Wellington Airport Community Awards
The awards recognise the valuable contribution volunteers make to community groups and organisations across Wellington - their words, not ours 🤝
We entered in the Rising Star ✨ category, specifically designed to recognise and encourage emerging grassroots groups.
Key factors considered for judging are volunteer input, utilisation of resources, innovation and creativity, effectiveness of activities, impact within the community, and recent activities i.e.: undertaken during the…The awards recognise the valuable contribution volunteers make to community groups and organisations across Wellington - their words, not ours 🤝
We entered in the Rising Star ✨ category, specifically designed to recognise and encourage emerging grassroots groups.
Key factors considered for judging are volunteer input, utilisation of resources, innovation and creativity, effectiveness of activities, impact within the community, and recent activities i.e.: undertaken during the past 1-2 years.
“Looking at the judging criteria, we take it as validation that the work we are doing is not only meaningful, but that we can also clearly enunciate it” 📈 said Co-Founder Lalita Kasanji.
More activity by Sunit
-
Serving as Co-Chair of Reconciliation Australia with Prof Tom Calma AO and working with the likes of Karen Mundine, the rest of the Board and the…
Serving as Co-Chair of Reconciliation Australia with Prof Tom Calma AO and working with the likes of Karen Mundine, the rest of the Board and the…
Liked by Sunit Prakash - JP, CITPNZ, MMS
-
My latest instalment of early retirement advice led two separate people to ask if I’d ever thought about seeing a therapist. I knew I shouldn't have…
My latest instalment of early retirement advice led two separate people to ask if I’d ever thought about seeing a therapist. I knew I shouldn't have…
Liked by Sunit Prakash - JP, CITPNZ, MMS
-
Celebrating 2024 with our team. We are ending this year on a high— hit many milestones and now gearing up to commercialise our tech and processes…
Celebrating 2024 with our team. We are ending this year on a high— hit many milestones and now gearing up to commercialise our tech and processes…
Liked by Sunit Prakash - JP, CITPNZ, MMS
-
Glad to be part of a resilient and steadily growing innovation and startup ecosystem in New Zealand One report that talks about it below:
Glad to be part of a resilient and steadily growing innovation and startup ecosystem in New Zealand One report that talks about it below:
Liked by Sunit Prakash - JP, CITPNZ, MMS
-
I was truly humbled to be selected for the Dr. John Yu Fellowship, organized by former Race Commissioner Tim Soutphommasane and Professor Clinton…
I was truly humbled to be selected for the Dr. John Yu Fellowship, organized by former Race Commissioner Tim Soutphommasane and Professor Clinton…
Liked by Sunit Prakash - JP, CITPNZ, MMS
-
🥁 Drumroll, please! For our fist cohort of Mayors Taskforce for Jobs MTFJ from the Mighty Waikato with Waikato District Council & Mayor Jacqui…
🥁 Drumroll, please! For our fist cohort of Mayors Taskforce for Jobs MTFJ from the Mighty Waikato with Waikato District Council & Mayor Jacqui…
Liked by Sunit Prakash - JP, CITPNZ, MMS
-
Chronicles continue: Three Months, Twelve CVs, and a Lot of Gratitude The past three months have been a whirlwind of self-reflection, rejections…
Chronicles continue: Three Months, Twelve CVs, and a Lot of Gratitude The past three months have been a whirlwind of self-reflection, rejections…
Liked by Sunit Prakash - JP, CITPNZ, MMS
-
Six years of building, learning, and growing….. A Milestone to celebrate Six years ago, I embarked on a journey to build something meaningful with…
Six years of building, learning, and growing….. A Milestone to celebrate Six years ago, I embarked on a journey to build something meaningful with…
Liked by Sunit Prakash - JP, CITPNZ, MMS
Other similar profiles
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore MoreOthers named Sunit Prakash - JP, CITPNZ, MMS
-
Sunit Prakash (AIII)
-
Sunit Prakash
--
-
SUNIT SALGAONKAR
Nippon India Mutual fund
-
Sunit Prakash
be mechanical at Mechanical Engineering World
-
sunit prakash
site shift Manager HMD
6 others named Sunit Prakash - JP, CITPNZ, MMS are on LinkedIn
See others named Sunit Prakash - JP, CITPNZ, MMS