Sunit Prakash - JP, CITPNZ, MMS

Sunit Prakash - JP, CITPNZ, MMS

Wellington, New Zealand
2K followers 500+ connections

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𝗔𝘄𝗮𝗿𝗱-𝗪𝗶𝗻𝗻𝗶𝗻𝗴 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝘄𝗶𝘁𝗵 𝗚𝗹𝗼𝗯𝗮𝗹…

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Experience

Education

Licenses & Certifications

Volunteer Experience

  • Ministry of Justice - New Zealand Graphic

    Justice of Peace

    Ministry of Justice - New Zealand

    - Present 2 years 8 months

    Social Services

  • IT Professionals NZ Graphic

    Co Author: The Story of Indian IT Professionals in New Zealand

    IT Professionals NZ

    - 7 months

    Civil Rights and Social Action

    India is a global IT powerhouse, and we know its tech professionals have contributed to developed nations since at least the 1970s. New Zealand too has been a beneficiary of this immense talent, and from the development of its earliest systems and infrastructure, through to the current fibre rollout, Indian IT professionals have played a significant role.

    Indian IT professionals are estimated to have contributed more than $350 million to the New Zealand economy in 2020.

    Our…

    India is a global IT powerhouse, and we know its tech professionals have contributed to developed nations since at least the 1970s. New Zealand too has been a beneficiary of this immense talent, and from the development of its earliest systems and infrastructure, through to the current fibre rollout, Indian IT professionals have played a significant role.

    Indian IT professionals are estimated to have contributed more than $350 million to the New Zealand economy in 2020.

    Our investigations revealed very little by way of documentation or acknowledge­ment and the purpose of this chapter is to tell their stories and correct this omission in a small way.

    https://history.itp.nz/part-1/prakash-kasanji.html

  • IT Professionals NZ Graphic

    Member, Steering Group for the Digital Technologies Industry Transformation Plan

    IT Professionals NZ

    - Present 4 years 2 months

    Education

    IT Professional NZ's Digital Industry Transformation Plan - The Steering Group is tasked with creating the plan for the future of industry skills in NZ.

    Problem Statement: look at how Government and Industry can work together to drive growth and identify underlying causes of the skills issues in the sector.

    Outcome Sought: to outline actions required to realise the vision, including investment, innovation and skills development. The working group investigated if the tech…

    IT Professional NZ's Digital Industry Transformation Plan - The Steering Group is tasked with creating the plan for the future of industry skills in NZ.

    Problem Statement: look at how Government and Industry can work together to drive growth and identify underlying causes of the skills issues in the sector.

    Outcome Sought: to outline actions required to realise the vision, including investment, innovation and skills development. The working group investigated if the tech industry's "Skills Mismatch" manifests itself as a "Skills Shortage"

    My personal view is that there are 4 main pillars to address the mismatch:
    1. Societal attitudes to STEM education
    2. Transforming the education sector
    3. Reviewing the immigration strategy, and finally
    4. Seeing how we can re-skill experienced workers with new skills to meet the requirements in the new world.

    Being a very experienced worker as opposed to being only an experienced worker, I have a strong vested interest in re-skilling.

    I am particularly keen to see the industry eat its own cooking and use Artificial Intelligence and Machine Learning models to identify jobs and skills requirements, match them with adjacent capability and experience, and propose training so that those with old skills can quickly and easily be retrained to new skills to address the mismatch within months.

    This has been done elsewhere and it can be done in New Zealand. As examples, accountants can make excellent cyber-consultants in the digital world, but equally travel agents could make excellent ambulance despatchers or PlunketLine counsellors.

    https://itp.nz/Our-Work/Digital-Tech-Skills-Plan

  • Creative HQ Graphic

    Business Mentor - R9 Accelerator 3+

    Creative HQ

    - 4 months

    Social Services

    Startup Mentored: MyTrove - working with government agencies and financial institutions to provide death notification service.

  • Member of the Advisory Board

    Kiwibank FinTech Accelerator powered by Lightning Lab

    - 5 months

    Social Services

    "Mentors play an active and crucial role in the programme. These are some of New Zealand’s top minds in business, innovation and startups"

  • Ministry of Business, Innovation and Employment Graphic

    Business Mentor - R9 Accelerator

    Ministry of Business, Innovation and Employment

    - 4 months

    Social Services

    Startup Mentored: MiBiz - app to help migrant businesses succeed.

  • Startup Weekend Graphic

    Business Mentor - Wellington

    Startup Weekend

    - 1 year 2 months

    Social Services

  • itSMF Australia Graphic

    Industry Expert - Reviewer Conference Speaker Submissions

    itSMF Australia

    - 5 months

    Science and Technology

  • itSMF Australia Graphic

    Industry Expert - Reviewer Conference Speaker Submissions

    itSMF Australia

    - 5 months

    Science and Technology

Publications

  • Submission in response to the Productivity Commission’s inquiry into New Zealand’s immigration policy settings

    New Zealand Productivity Commission

    Submission in response to the Productivity Commission’s inquiry into New Zealand’s immigration policy settings

    Other authors
    See publication
  • Indian IT Professionals in New Zealand

    IT Professionals New Zealand

    India is a global IT powerhouse, and we know its tech professionals have contributed to developed nations since at least the 1970s. New Zealand too has been a beneficiary of this immense talent, and from the development of its earliest systems and infrastructure, through to the current fibre rollout, Indian IT professionals have played a significant role.

    Indian IT professionals are estimated to have contributed more than $350 million to the New Zealand economy in 2020

    Our…

    India is a global IT powerhouse, and we know its tech professionals have contributed to developed nations since at least the 1970s. New Zealand too has been a beneficiary of this immense talent, and from the development of its earliest systems and infrastructure, through to the current fibre rollout, Indian IT professionals have played a significant role.

    Indian IT professionals are estimated to have contributed more than $350 million to the New Zealand economy in 2020

    Our investigations revealed very little by way of documentation or acknowledge­ment and the purpose of this chapter is to tell their stories and correct this omission in a small way.

    Other authors
    • Lalita Kasanji
    See publication
  • What happened down under at Shake I.T. Up – Service Management 2016

    Guest Blog - FreshService

    Reflections on Australia's IT Service Management Conference 2016. The conference literally shook IT up by extending conversation to Agile, DevOps, and Lean – the latter finally making its entrance to the mainstream service management vocabulary.

    See publication
  • 7 Lessons in Customer Engagement from Australasia's Most Profitable Airline

    Guest Blog - Astute Solutions (Social Analytics)

    Social media and brands: for big companies this can often cause panic, fear, and stress because they worry about a negative post going viral, or having no social customer strategy at all. We’ve posted about the negative effects of social media too (here and here, but how about turning it on its head and focussing on positive customer engagement instead ?

    See publication
  • Strategic Lean Service: A case study of how a global IT service delivery organization used Lean to drive organizational transformation and achieve customer satisfaction

    Amazon

    Strategic Lean Service is a highly readable case study of the groundbreaking use of Lean – conceived and shaped in the manufacturing sector – to transform a global IT service delivery organization. It surveys the course traveled by Baan Customer Service & Support (CS&S) in the early years of the new millennium.

    See publication
  • Reaping India's Demographic Dividend

    IITP Newsline

    Laurence Millar kicked off a whole chain of thoughts when I attended his NZCS session "Agenda for the Digital Economy". He inspired me to write this article, about Indian students coming to study in New Zealand, Indian organisations servicing New Zealand, New Zealand organisations exploring India - and the challenges and opportunities this presents to New Zealand.

    See publication
  • Opinion: Toyota's 'lean' model tackles IT complexity

    Computerworld New Zealand

    Many IT companies have learnt that to succeed in business you can not save your way to success — you need to add value to prosper and grow ...

    See publication

Projects

  • Voco – eTOM Consultant, Requirements Analysis

    Analysis - analysed over 1,200 requirements against the eTOM framework (privileged & confidential).

  • NZ Transport Agency – Service Designer

    Service Design - created Minimum Viable Service Design in a very compressed time-frames to support a new road toll solution.

  • Parliamentary Service RFI for Technology Partner

    -

    Building on the work done previously with the "Cost to Serve" model, provided specialist consulting expertise to the RFI. Extract from the document:

    "PS currently outsources a number of technology services to third party service partners. PS is on a journey to
    reduce the amount of its resources devoted to managing commodity platforms to focus on technology
    services that support and transforms the business. We require technology partner(s) who can assist
    in this transformation…

    Building on the work done previously with the "Cost to Serve" model, provided specialist consulting expertise to the RFI. Extract from the document:

    "PS currently outsources a number of technology services to third party service partners. PS is on a journey to
    reduce the amount of its resources devoted to managing commodity platforms to focus on technology
    services that support and transforms the business. We require technology partner(s) who can assist
    in this transformation and help us deliver operational excellence."

    See project
  • ServiceNow Upgrade

    -

    Project Manager, Quebec upgrade

  • ServiceNow ITSM Implementation

    -

    Successfully lead the implementation of ServiceNow ITSM in an extremely compressed time-frame of less than 3 months to replace legacy system.

  • Cost to Serve Model

    -

    Prepared the framework required to gain granularity of services and associated costs to deliver to internal and external customers.

  • Elections 2020

    -

    Project Managed all aspects of the IST program of work including working with complex and demanding stakeholders, embedding processes, upgrading tool-sets, managing partners for a series of high visibility events that comprise a typical election.

    See project
  • Red Moki - VP Customer Success

    -

    Led the efforts to ensure Red Moki delivered a super high quality ServiceNow initiatives consistent across customers regardless of type, size or geography. Led a team of talented Customer Success professionals for this rapidly growing organisation in startup mode.

  • Spark - Enterprise Service Architect

    -

    Reviewing service delivery & performance, mapping current state, creating options, defining future state models, defining transition strategy, responding to RFIs & RFPs, project managing transitions & deployments, conducting workshops, creating, reviewing, accepting & implementing new models, processes, plans, documentation & artefacts.

    List of Customer Assignments:
    Z Energy Managed Security Services Provider (MSSP), *Confidential Government Agency* Service Management Design &…

    Reviewing service delivery & performance, mapping current state, creating options, defining future state models, defining transition strategy, responding to RFIs & RFPs, project managing transitions & deployments, conducting workshops, creating, reviewing, accepting & implementing new models, processes, plans, documentation & artefacts.

    List of Customer Assignments:
    Z Energy Managed Security Services Provider (MSSP), *Confidential Government Agency* Service Management Design & Consulting, Department of Corrections Cloud Digital Enablement Platform (CDEP), Department of Statistics Security Management Implementation, Police Next Generation Critical Communication (NGCC) Response to RFI, ANZ Response to Service Management RFP, Department of Conservation Mobile Devices as a Service (MDaaS) & Ministry of Justice Service Mapping Network Services.

  • Spark Digital (Contact Energy) - Business Analyst, New Service Transition

    -

    Service Transition - rapidly defined and documented process for new project requests, standard and non-standard work requests to help close out aspects of the program. Created service request service catalog. Consulted to, and assisted BAU to successfully on-board, transition & manage new multi-party service construct and solution (Service Integration & Aggregation Management).

    See project
  • Ministry of Education - Service Management Specialist, Digital Service Strategy (Education Sector-wide) Service Design & Transition (EPL/Novopay)

    -

    Service Strategy & Design - developed Service Catalog and the Service Management model to successfully on-board EPL (Novopay) infrastructure. On the success of this, translated the overall Digital Strategy into the Service Management Strategy, created a wider sector-wide Service Management Model, the Service Management Road-map, the Work Breakdown Structure and template cookie-cutter Project Plan.

    See project
  • Vodafone NZ (Inland Revenue & MBIE) – Enterprise Service Designer

    -

    Service Design & Transition - crafted over 17 Service Catalogs to successfully transition solutions into Vodafone’s largest and commercially critical customers. Included: Contact Centres, Communications, Connectivity, Wi-Fi, Security, Mobility.

  • Telecom NZ – Project Manager

    -

    Successfully managed complex migrations in the mobile & broadband space. Scope included pre-paid, post-paid, 4G LTE call plans, hardware infrastructure & broadband throttle policy. Output: 6 successful migrations.

  • Fronde – ITIL Consultant, Service Operations, Road-map for Continual Service Improvement

    -

    Service Strategy, Operations & Continual Service Improvement - commenced with CMMI Process Maturity Assessment and culminated with a pragmatic road-map to future state. Output: 7 actionable deliverables to improve service delivery.

  • Gen-i (Commonwealth Bank of Australia, Sydney) - Lead Business Analyst, Service Transition

    -

    Service Transition - established rock solid Service Management credentials with CBA for Gen-i on the “Nortel to Genesys Contact Centre migration” (Direct Banking STEP project); developed High Level Service Management Plan. Business Services: Channels, Retail, Contact Centres, telephony, connectivity.

    See project
  • ANZ National - Service Management Work Stream Lead, Service Strategy, Design & Transition

    -

    Service Strategy, Design, Transition - increased first call resolution to 75% from 30%), transitioned 4 Service Desks (no service degradation), harmonised 2 disparate service models, maintained the #1 customer satisfaction ranking of the ANZ Technical Service Desk within the ANZ Financial Group globally, at a time of significant transformation. Business Services: Channels, Retail, Contact Centres, telephony, connectivity.

    See project
  • Meridian Energy - Service Management Consultant

    -

    Future State IT Service Operating Model

  • Opus - Service Management Consultant

    -

    Requirements, Procurement and Future State IT Service Model

  • Beca - Service Management Consultant

    -

    Requirements, Procurement and Future State IT Service Model

  • Contact Energy - Service Management Consultant

    -

    Service Improvement

  • Flute Network (Dunedin) - Service Management Consultant

    -

    Future State IT Service Management Model

  • NZ Racing Board - Service Management Consultant, Requirements, Procurement, Service Operations

    -

    Service Operations - performed CMMI Process Maturity Assessment, addressed audit shortcomings, developed requirements, assisted in RFI response evaluation, SME for contract negotiations, reviewed proposed new processes.

    See project
  • Transpower - Service Management Consultant, Service Design, Operating Model

    -

    Service Design, Future State Operating Model, Requirements, Risk Analysis - created 18 Service Catalogs for voice, data & telecommunication services. Developed Future State Model, documented requirements, assisted in commercial options & risk analysis (ISO31000).

    See project
  • Accident Compensation Corporation - Service Management Consultant, Service Transition

    -

    Service Transition - 33 internal & external resolver groups coordinated to migrate seamlessly from Unisys to Gen-i.

    See project
  • Elections 2020

    -

Honors & Awards

  • New Zealand CIO Summit & Awards - Community Tech Champions FINALIST

    IDC Asia/Pacific and Brightstar

    The best in tech shine as the New Zealand CIO Awards Finalists are announced!

    IDC Asia/Pacific and Brightstar are proud to announce this year's finalists. The awards recognise and showcase incredible talent across individuals, teams, and community initiatives driving innovation and leadership in the tech sector.

    Congratulations to all the finalists!

    🏆Community Tech Champions:
    Recognising efforts to promote digital inclusion and bridge the tech…

    The best in tech shine as the New Zealand CIO Awards Finalists are announced!

    IDC Asia/Pacific and Brightstar are proud to announce this year's finalists. The awards recognise and showcase incredible talent across individuals, teams, and community initiatives driving innovation and leadership in the tech sector.

    Congratulations to all the finalists!

    🏆Community Tech Champions:
    Recognising efforts to promote digital inclusion and bridge the tech gap.

    🎉Christchurch City Council
    🎉TŌNUI Collab
    🎉New Zealand Centre for Digital Connections with India

  • Wellington Airport Community Awards - Wellington City - Rising Star FINALIST

    Wellington Airport Community Awards

    The awards recognise the valuable contribution volunteers make to community groups and organisations across Wellington - their words, not ours 🤝

    We entered in the Rising Star ✨ category, specifically designed to recognise and encourage emerging grassroots groups.

    Key factors considered for judging are volunteer input, utilisation of resources, innovation and creativity, effectiveness of activities, impact within the community, and recent activities i.e.: undertaken during the…

    The awards recognise the valuable contribution volunteers make to community groups and organisations across Wellington - their words, not ours 🤝

    We entered in the Rising Star ✨ category, specifically designed to recognise and encourage emerging grassroots groups.

    Key factors considered for judging are volunteer input, utilisation of resources, innovation and creativity, effectiveness of activities, impact within the community, and recent activities i.e.: undertaken during the past 1-2 years.

    “Looking at the judging criteria, we take it as validation that the work we are doing is not only meaningful, but that we can also clearly enunciate it” 📈 said Co-Founder Lalita Kasanji.

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