Wendy Ravensbergen

How will financial services shape our future? In 10Forward, we explore scenarios that highlight the sector's potential to drive societal change. Our first interview features Fabian Vandenreydt, Head of Products and Partnerships at NowCM and a long-standing fintech expert, who shares his vision on how financial institutions can innovate and influence the next decade. Fabian shares his view on digital banking, green finance and how democratizing capital can transform the financial landscape in this article 👇 #FintechInnovation #financialservices #digitalbanks

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Employee Experience can be seen as the aggregated sum of many different individual touchpoints and interactions we as employees or managers either create or experience at our workplace, whereever that is, physically in the office or digitally remote from home or abroad on a business travel. In its scope, EX is influenced by “moments that matter” for us as employees. These moments are triggered and created by managers, peers and services delivered by HR, Tech, Facilities Management and other parts of the company. Together with Sander de Bruijn I am sharing in this article our view and approach towards one of the most rewarding (and sometimes most challenging) topics we are honored to work on.

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What's your measurement of success? Rik Coeckelbergs spent an inspiring day in Amsterdam last week exploring the future of banking. One key insight: Traditional banks and new challengers have different KPIs due to varying customer expectations. However, it's time to change the narrative. Customers should expect the same level of excellence from all banks. If our success still hinges on the number of products sold, rather than being true digital leaders or sustainability champions, we need to rethink our metrics. They define our priorities and future direction. #BankingInnovation #FutureOfBanking #DigitalTransformation Read the full blog here: https://bit.ly/3BsCFCD

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On October 1st ’ll be presenting with Erik Beverlo at the Digital Transformation Week in the Amsterdam RAI. This session will explore ABN AMRO Bank N.V. digital transformation journey, focusing on how they are accelerating process digitalization through a scaled hyperautomation approach Key topics include: - Digital transformation at scale in large organizations. - The role of hyperautomation and a robust BPM ecosystem - Agile best practices and their application in a corporate environment - ABN AMRO’s efforts to reinvent the customer experience with omnichannel forms Will I see you there? #DigitalTransformation #Mendix #ABNAMRO

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Why is digital innovation a challenge for smaller banks? 🤔💡 In our latest episode of Chief Digital Heroes in Banking, Matthew Van Niekerk speaks with Jonathan Neubourg, Chief Digital Data and AI Officer at Belfius, about the top reasons: 1️⃣ The need to balance focus and rapid technological advancements. 2️⃣ Making hard choices and prioritizing the right technologies. 3️⃣ Ensuring the entire organization is onboard with the transformation. To overcome these challenges, Jonathan explains, Belfius focuses on: 🧑 Putting the customer first and understanding their needs. ‍ 🔬 Fostering a culture of innovation and experimentation. 🖥️ Integrating new technologies in a way that optimizes customer experience. Listen now for more of Jonathan’s insights! 🎙️✨ 🔊 Listen on Apple: https://hubs.li/Q02z9jR-0 🎵 Tune in on Spotify: https://hubs.li/Q02z9jl90 #ChiefDigitalHeroes #ChiefDigitalOfficer #DigitalTransformation #BlockchainTransformation

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Customer interaction complexity and volatility is growing, driven by such external factors as increasingly assertive regulations and mounting financial pressure. In the Netherlands in particular the new pension law (#WTP) will drive volume and complexity for pension providers. All of this means extra pressure on financial institutions to alter their interaction strategies. The good news is that technology is available and more mature to support on routing call volume to the right places and deliver the desired customer treatment. That being said, organisation structure and size also needs to align to the new realities. The article written by my colleagues Leonne Jongejan-Bussemakers and Jens Oostrik nicely lists some frameworks to support organisations and delivering customer service which is more effective, more efficient and for a better CX / NPS.

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Planning to grow your treasury department in 2024? Our latest Benelux treasury salary guide reveals that nearly a third of teams are hoping to grow this year. Download our Benelux treasury salary guide to find out what top talent is looking for in their next role and how to entice them: https://lnkd.in/dXjax5Xb #salaryguide2024 #treasuryrecruitment #BrewerMorris #benelux

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Last week, INNOPAY attended the annual European Women Payments Network (EWPN) conference, hosted at the Mollie office in Amsterdam. Our team took away some key insights from this inspiring event: 1. Multi-location approach: This year, the event was hosted across four different locations in Europe and the UK, allowing for more localised and efficient discussions on pressing industry topics. 2. VC funding for women: A panel on venture capital funding highlighted the persistent gender gap in investment, with a recent report projecting it could take up to 135 years to bridge this gap. Financial inclusion isn't just an ambition—it’s a responsibility for the payments industry and beyond. 3. Live podcast on innovation: A live recording Rabobank featured a discussion led by Dirkjan Hupkes, interviewing Lieke Hölscher about the innovations in transaction monitoring. The takeaway? Diversity drives success — building inclusive teams is key to pushing our industry forward. 4. Bridging the AI Gap in Fintech: The final panel explored the widespread adoption of AI in the fintech space, including the exciting experiments with GenAI. Representatives from the DNB shared their openness to AI initiatives, while emphasizing the need to balance innovation with the evolving AI act. A huge thank you to the amazing women at EWPN for organising such a fantastic event, and to the insightful moderators: Ceren Danis, Arlette Broex, Liesl McKay and Dirkjan Hupkes. #WomenInPayments #Diversity #Payments Beau Schellekens l Frederiek van der Molen l Linda Geux l Mariane ter Veen l Martine Nau

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Say hello to the future of factoring! #NextGen is all about ambitious, innovative game-changers of the factoring world. We met again amidst the buzz of groundbreaking sessions and transformative discussions. Our connections are inevitable (and exciting!). Perhaps it's because we all love to evolve beyond traditional boundaries. Or maybe it’s because we're driven by the same vision to redefine what’s possible in our industry. And we are thrilled to share: At Quasar Capital, we’ve witnessed the rise of these phenomenal talents and started forging incredible partnerships with them. Their innovative spirits have sparked new ideas and discussions that promise to challenge the status quo and inspire shifts in our business approach. We are more than ecstatic—we are inspired. Because these Next Gen leaders don’t just understand the challenges ahead; they’re already crafting solutions. The future of factoring isn’t just arriving; it’s here, bright and dynamic. #NextGenFactoring #IFAConference2024 #QuasarCapital #FutureLeaders

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I’m looking forward to participating in a panel discussion representing Rabobank at the Banking Transformation Summit on “How Macroeconomics, Geopolitics, and ESG are Reshaping Banking.” This will be a great opportunity to discuss the key factors influencing the banking sector with industry leaders Geneviève Piché of Wells Fargo, Oliver Lambert of Citi, Vidya Vishal of Barlow Research Associates, Inc. and moderated by Vinay Bantu of Global Economist. Looking forward to engaging conversations and valuable insights. #BankingTransformation #Macroeconomics #Geopolitics #ESG #BankingInnovation #IndustryInsights

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Pay by Bank is on the rise! 📈 Our Instant Economy Payment Insights report reveals that people are more familiar with Pay by Bank (#A2APayments) than many would think. Among our six surveyed countries, one country was most familiar* with the payment method, with two more close behind. 🇳🇱 The Netherlands 🌟 97% 🌟 🇪🇸 Spain 92% 🇬🇧 UK 90% 🇩🇪 Germany 67% 🇫🇮 Finland 53% 🇫🇷 France 28% It’s clear that some markets, like the Netherlands, are early adopters of #PayByBank, but how can other markets replicate this success? "Different factors contribute to this success, but an infrastructure supporting these new forms of payment is essential. You also need to develop a payment product that finds a good balance between user experience and not being overly complicated or constrained by regulation. This balance is crucial because, as we see, consumers are looking for solutions that offer flexibility and security.” – Bo Liljefors, CPO, Brite Payments. 🔗 To find out more key #PaymentInsights, download our report through the link in the comments now 👇 #InstantEconomy #Fintech #OpenBanking *Very familiar, familiar, or somewhat familiar.

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💳 𝗤𝗼𝘃𝗲𝗿 & 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗮𝗿𝗱: 𝗔 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘀𝗶𝗻𝗴 𝗜𝗻𝘀𝘂𝗿𝘁𝗲𝗰𝗵 Belgian-based insurtech, Qover, has joined forces with Mastercard to set a new standard in digital insurance solutions. This collaboration aims to deliver tailored, embedded insurance experiences to millions, seamlessly integrated into the everyday lives of Mastercard customers. Discover how Qover and Mastercard are driving change in the industry. Read the full story, here 👉 https://zurl.co/Vw8y #InsurTech #Innovation #EmbeddedInsurance #Mastercard #DigitalTransformation

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Working at ING Private Banking means offering our customers a unique service. Interacting with them is more than just a transaction - it's a personalised journey that fosters genuine relationships. What matters most to you: a job with impact or a pleasant working environment? You can have both at ING! 🧡 Our colleague Maxime Pirard tells you about working at ING, and why he thinks it's the right place to balance the two. Read his story: https://lnkd.in/gyCPw4nj

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In this session, Erik Beverlo and me share ABN AMRO Bank N.V. digital transformation that accelerates process digitalisation using a scaled hyperautomation approach. Learn more about digital transformation at scale in a corporate environment, hyperautomation, BPM ecosystem, agile best practices, platforming engineering and key use cases using low-code technology. #digitaltransformation #processautomation #lowcode #hyperautomation #platformengineering #abnamro #mendix

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ING rolls out real-time #credit assessment tool Dutch bank ING has launched a new digital tool that aims to provide a real-time credit assessment of customers and suppliers, with a particular focus on leasing companies, #suppliers, business lessors, and credit insurers #FStech https://lnkd.in/eJgnzbJ4

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Why should we catch up next week in Amsterdam? 🇳🇱 🎰 Diversification of Banking Services: Quite often when reviewing clients current relationships, they will be utilising several Banks/EMI’s which is positive, however, when looking at the clearing banks behind them there is one consistent institution. If that was to fail, all of those relationships would be gone in one. Making sure you understand clearing banks behind the relationships you are starting is important. We're able to provide both SWIFT and SEPA facilities through multiple partners who can support both FIAT and Crypto settlements. 🎰 Exotic currencies and Foreign Exchange: We have the ability to support with exotic currencies in most jurisdictions and support with converting these into some of the major currencies. 🎰 We are based Isle of Man, the gold standard of licensing: Thinking about obtaining an Isle of Man licence? I can provide introductions to Corporate Service Providers, Data Hosting services etc 🎰 Settling through Cryptocurrency: Currently using Crypto to settle monies from end players? We can support with receiving this and off-ramping back into FIAT under one facility, making your treasury solutions and payment flows alot smoother 🎰 Need cards to support your business operationally: Look no further - we've got partners that can support you with operational expenses Let’s get some time in the diary next week to look at how we can support you business 🚀🙏 DM Brook L. or Luke Adebiyi to arrange a meeting. #egaming #treasury #banking #forex

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💡 From the discovery of static electricity to the AI revolution in banking, our latest episode with Alexander Zwart from Rabobank covers it all! 🎙 https://lnkd.in/eFgwZhTz Tune in now to learn about: • Innovation within the banking space, • the importance of the ethical usage of AI, • the key focus areas of one of the biggest banks in the Netherlands, and much more. #banking #fintech #innovation #technology #podcast

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