Oaky

The HSMAI Region Europe Power Breakfast in Stockholm is just around the corner! Join us on November 15 for a morning full of ideas to help your hotel optimize revenue. Don’t miss Oaky’s Alexandra Korotkova discussing the benefits of #prearrivalupselling and sharing actionable insights to boost your upsell results. 🗓️ Date: Friday, 15th November 2024 🕐 Time: 08:00 – 11:00 (breakfast & networking included) Connect with Alexandra Korotkova by reaching her on Linkedin: https://lnkd.in/e4ABTKXz More details 👇

Is only one person on your team actively upselling at the front desk? Or maybe you’re facing resistance or low motivation from your team when trying to implement a front desk upselling strategy? 😨 The good news is that with the right approach, you can leave these challenges behind. In our upcoming episode of the LowKey podcast, Pablo Torres, a hospitality expert, author, and Oaky’s new front desk upselling coach, will share practical strategies to help set up your entire team for success 📈 🗓️ November 21 ⏰ 11.30 AM CET Together with Oaky’s Erik Tengen, we’ll dive deeper into: 💡 Why front desk upselling matters in today’s hospitality industry 💡 How a front desk upselling consultant can help hotels uncover and address challenges that hold them back from executing a winning upselling strategy 💡 How to turn your front desk agents into top sales performers 💡 Traditional vs. next-generation upselling   💡 How technology can make upselling more consistent, fun, and rewarding for hotel teams 💡 Real stories and anecdotes from Pablo’s 14-year career consulting career. Register now to watch the episode live! #oaky #hospitalitypodcast #lowkeybyoaky #hotelupsell #hotelfrontdeskupselling

“There’s so much untapped potential at the front desk,” says {{linkedin_mention(urn:li:person:1eSXFIo4-5|Pablo Torres)}}, hospitality revenue expert and author. “I’m excited to help hotels elevate guest satisfaction and revenue with every interaction.” We couldn’t agree more! That’s why we’re thrilled to welcome Pablo Torres as {{linkedin_mention(urn:li:organization:3336464|Oaky)}}'s new Front Desk Upselling Coach! With Pablo on board, we’re helping hotels unlock the full potential of front desk upselling – turning every check-in into a strategic revenue opportunity 🎉 What’s in it for you? 🤩 Thanks to Oaky’s Front Desk Upsell solution, we've seen a remarkable increase in revenue (640%) this year. This reflects the growing demand for our innovative solution worldwide. Oaky’s Front Desk Upsell transforms upselling from a manual, inconsistent process into a cohesive and effective strategy letting you enjoy the following benefits: 🔸 Better Upsells: Your team gets real-time info about arriving guests, so they can offer the perfect upsells 🔸 No More Chaos: Track all upsold items, guest stay details, and team performance in one place – it's that simple, no more guesswork. 🔸 Confident Teams = More Sales: A motivated team makes more sales, and that means more revenue and happier guests. With Pablo joining the team, you can not only maximize the use of Oaky’s FDU solution but also benefit from his expert guidance to ramp up your results while making it fun for your team. Welcome, Pablo! Let’s refine front desk upselling together! 🙌 Read more here: https://lnkd.in/eZRNzBbW #oaky #frontdeskupselling #frontdesk #frontdeskupsellingcoach #hotelupsell #hotelupselling

Integrating ancillary sales into existing platforms and systems is complex and challenging for many hoteliers. If this sounds familiar to you, it’s time to rethink your approach ⚡ 💡 Join industry leaders from Oracle, Sabre Hospitality, Globic, Hoteltreats, Hotelbeds, and Oaky at the “Ancillary Strategies: Keys to Profitability and Guest Experience” (Estrategias en ancillaries: Claves para la rentabilidad y la experiencia del huésped) on November 21 in Mallorca to explore actionable strategies for seamlessly integrating ancillaries into your operations – without disrupting the guest experience. Meet the Oaky team – Erik Tengen, Valentina Alvarez Wyssmann – joined by Pablo Torres, to get an inside scoop on upselling ancillaries pre-arrival and at check-in. ⏰ Time: 4:00 pm - 8:00 pm 📍 Location: Hospes Maricel (Mallorca, Spain) 📢 Don’t miss Oaky’s Erik Tengen’s presentation on the current gaps in ancillary sales and practical solutions to address them. We can’t wait to see you there! Find out more: https://hubs.li/Q02XSfWb0 #oaky #hotelancillarystrategy #hotelancillaryrevenue #hotelrevenue #hospitality #hospitalityevent

🤩💡🔋⚡️💪🚀 – This is how we feel after the #IDeaSClientSummit in Bangkok! What an event! ⚡️ The theme The Power of You truly got us fired up. It reminded us of the immense power that each individual, at each hotel, has to transform the guest experience and drive success. Clément Dénarié had the honor of sharing insights on #EmotionBasedSelling , a game-changer for creating unforgettable guest experiences. During his chat, Clément dove deep into how emotions drive guest decisions and how hotels can leverage this to deliver exceptional service that resonates with guests. And the best part? Hotels can have fun while doing it! 🎉 It's exciting to see how the APAC region is thriving, with hotels exploring innovative ways to stand out and elevate the guest experience. 🌍✨ It’s clear: exceptional client experiences are at the heart of sustained success. 🌱 A huge thanks to Tatiana Salla-Taylor, CHBA, and the IDeaS Revenue Solutions team for putting together such a wonderful event. 🙌

Tailoring experiences to each guest is not a new idea, but how can you make it work in practice? 1️⃣ Build guest profiles based on data to uncover their common characteristics and preferences: 🔸 Corporate Travelers: Require fast Wi-Fi, meeting spaces, and convenient business services. 🔸 Event & Group Travel (MICE): Value group pricing, spacious event areas, and easy access to amenities. 🔸 Free Independent Travelers (FIT): Seek flexible policies, authentic experiences, and local culture. 2️⃣ Align your amenities and packages with each profile. Weekday guests? Offer dinner specials. Weekend guests? Feature brunch deals for a relaxed start to the day 🥗 3️⃣ Optimize rates by guest segment using dynamic pricing tools — offer corporate rates for business travelers and special promotions for loyalty members. 4️⃣ Use hotel upsell software to deliver the right offers at the right time, letting guests personalize their stay. 📈 Finally, track each segment's profitability by comparing acquisition costs with revenue. Focus marketing and resources on high-return segments that truly value your service to boost both ROI and guest satisfaction. Discover more here: https://hubs.li/Q02WY6xs0

Offering early check-in and late check-out (ECI/LCO) deals but still want to keep rooms available for last-minute upgrades and prevent request rejections? With Oaky’s 𝘀𝗺𝗮𝗿𝘁 𝗮𝘂𝘁𝗼-𝗮𝗽𝗽𝗿𝗼𝘃𝗮𝗹 𝗿𝘂𝗹𝗲𝘀 𝗳𝗼𝗿 𝗘𝗖𝗜/𝗟𝗖𝗢, 𝘆𝗼𝘂 𝗴𝗮𝗶𝗻 𝗯𝗲𝘁𝘁𝗲𝗿 𝗰𝗼𝗻𝘁𝗿𝗼𝗹 𝗼𝘃𝗲𝗿 𝘆𝗼𝘂𝗿 𝗿𝗼𝗼𝗺 𝗶𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆. Set thresholds to automatically approve guest requests based on days before arrival and room availability. This will help you ensure requests are only approved when capacity allows — eliminating request rejections and providing a smooth experience for your guests. 𝗪𝗵𝗮𝘁’𝘀 𝗶𝗻 𝗶𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂? Establish a consistent process for ECI/LCO requests management and: ⬇️ 𝗥𝗲𝗱𝘂𝗰𝗲 𝗼𝘃𝗲𝗿𝗯𝗼𝗼𝗸𝗶𝗻𝗴 𝗿𝗶𝘀𝗸𝘀: Auto-approve ECI/LCO deals only up to a set number of days before arrival to prevent overbooking. 💰𝗠𝗮𝘅𝗶𝗺𝗶𝘇𝗲 𝗿𝗲𝘃𝗲𝗻𝘂𝗲:  Always keep your rooms open for last-minute upgrades by setting availability limits for ECI/LCO deals. 🧡 𝗘𝗻𝘀𝘂𝗿𝗲 𝗮 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗮𝗻𝗱 𝗱𝗲𝗹𝗶𝗴𝗵𝘁𝗳𝘂𝗹 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲:  When established limits are reached, let your team review guest requests manually. Approved requests will sync back to your PMS automatically, so you can still enjoy the advantages of automated upselling! #oaky #hoteltech #hotelupsell #hotelupsellsoftware #earlycheckin #latecheckout #hotelupselling

Attending the HSMAI Europe Power Breakfast in Stockholm? 🇸🇪 Oaky’s Alexandra Korotkova is thrilled to be a speaker and share valuable insights on "Maximizing Pre-Arrival Upselling". Hear from Alexandra how effective pre-arrival communication can significantly enhance the guest experience and open up new revenue streams for hotels. 🗓️ Date: Friday, 15th November 2024 🕐 Time: 08:00 – 11:00 (breakfast & networking included) Connect with Alexandra by reaching her on Linkedin: https://lnkd.in/e4ABTKXz #revenuestrategies #guestjourney #networking #HSMAIeu #stockholm #oaky #hoteltech #hotelupsell

Looking back on the delightful lunch we had at the charming Hoxton, Lloyd Amsterdam. Along with our shared passion for hospitality, we bonded over delicious food 🥗 and great conversations. ✨🤩 Plus, there was an exciting surprise for the whole team - the results of which you’ll see soon. Keep an eye on our LinkedIn feed for more updates! #oaky #hoteltech #hotelupsell #amsterdamstartup #amsterdamscaleup

In less than a week, join Oaky's Clément Dénarié at the Converge APAC 2024 #IdeasClientSummit in Bangkok! Clément will be on stage to share how hoteliers can create emotional connections with guests and provide memorable experiences that drive revenue 💰 🗓️ November 4-5 📍 The Peninsula Hotels, Bangkok, Thailand Alongside IDeaS Revenue Solutions, Amadeus, Amazon Web Services (AWS), SiteMinder, and The Hotels Network, we’re excited to connect with inspiring hoteliers in Thailand and help you explore strategies enabling you to achieve unprecedented revenue growth 📈 #oaky #converge2024 #hotelevent #hospitalityevent #hoteltech #hotelrevenue