Einar & Partners

Service Ownership & CSDM Governance made simple 🚀 Service ownership is a critical aspect of IT and Service Operations. It ensures clear accountability for the delivery, performance, and maintenance of services. What you should have in mind when creating vertical ownership is that it assigns ownership of an entire service stack to a single team. On the other hand, horizontal ownership distributes ownership across different teams, with each team accountable for a specific layer of the service stack. For example:  ✅ - Ownership for hosting / infrastructure teams (technical services) ✅ - Ownership for the configured & deployed stack (application service)  ✅ - Ownership on the business layer (services & offerings) To illustrate it better, we’ve created a blueprint that explains the concept in a simple way. What do you find challenging with service ownerships? Let us know in the comments. 👇    #servicenow #itom #aiops

As the year is coming to an end, it’s the perfect time to reflect on one of the most insightful benchmark reports we’ve published this year: the ServiceNow CMDB 2024 Benchmarks 🔥 We've broken down internal aspects often overlooked when organizations embark on CMDB projects. Such as: ✅- The internal efforts behind building a CMDB ✅- How much time to ask from infrastructure teams ✅- Development of governance and the CMDB dream-team And much more. The report is packed with hard facts, KPIs, case studies, and key insights to help you optimize your CMDB implementation. It’s 30+ pages of pure knowledge and business insights — an invaluable resource for anyone tackling CMDB projects. In case you missed it, grab your copy below! 👇 https://lnkd.in/dhbJw5wk #servicenow #cmdb #itom

Exciting News at Einar and Partners! 📢 We’re thrilled to welcome Miroslava Dimitrova to our team as our new AIOps & ITOM Architect! Joining us from Sofia, Bulgaria, Miroslava brings extensive experience in IT Service Management, SACM governance, and ServiceNow solutions to drive innovation and success. As our new AIOps & ITOM Architect, Miroslava will develop models, frameworks, and best practices in ServiceNow ITOM for our clients and partners, focusing on: ✅ - Service Landscapes & Service Mapping ✅ - Data Models & CMDB ✅ - Discovery & Event Management ✅ - Automation & Governance   Let’s celebrate this exciting milestone together! 🚀 #servicenow #itom #aiops #newteammember

How long time does Service Mapping take to implement? 👀 We've been working on something big and it's starting to get ready. For the past year, Einar & Partners have monitored and benchmarked +65 Service Mapping implementations globally. The results? An ultimate Service Mapping guide that includes internal efforts, benchmarks, best practices, stakeholder mappings, application trends and much more. ✅ Below is a sneak peek of one of the many insights the report contains. Are you interested? Hit a like or comment to show your excitement. 👇 #servicenow #itom #cmdb #csdm

Implement Service Mapping with great ROI 🔥 Pattern-based, tag-based, traffic-based? When to use what and which method provides the quickest time-to-value? We often receive question on what criteria to look at when selecting the right methodology for mapping Services. Below are some factors which are important: ✅ - Type of technology we are targeting ✅ - Requirements on the data, granularity and depth ✅ - Implementation effort and governance Check out our blueprint below to guide for the optimal selection for Service Mapping Success. 👇 #servicenow #itom #cmdb

How can you secure an ITOM implementation when discovering on-prem devices? And what are the impact on product capabilities? Check out our one-pager about the various security choices you have when planning for ITOM Visibility. ✅ - Local Admin Credentials ✅ - JEA (Just Enough Administration) ✅ - gMSA (Group Managed Service Accounts) ✅ - Agent-based Discovery Have a look below 👇 #servicenow #itom #aiops

Building the best ServiceNow CMDB video launch 🔥   How do you successfully build a CMDB with the help of CSDM?  In our latest video, our advisor and expert team break down in only 12 minutes critical aspects such as: ✅ - Integrating organizational data with CMDB data ✅ - Planning for operations, services & business ✅ - Breakdown of the entire CSDM data-model in a simplified way   + Many more pro tips. Get insights on a journey and philosophy we've tested successfully with over 50 organizations.   Check it out below. 👇  https://lnkd.in/dFi3njR3   #cmdb #servicenow #csdm

CSDM 5.0 and Digital Products are coming. 🔥 With CSDM 5 being only 1-2 releases away, we're launching a big article deep-dive series. First out? The Design Domain (Business Applications) in CSDM. The main highlights include: ✅ - Digital Products and Definitions ✅ - Business Applications changing label ✅ - Digital Product Portfolios & New Personas Plus much more. Learn about the CSDM5 philosophy and market analysis around digital product management in our article below. 👇 What are your feelings about the future change of business applications? #csdm #servicenow #cmdb #itom https://lnkd.in/diZWiqVu

Event Management Simplified 🔥 How does the capabilities of Event Management in ServiceNow look? With over 80% of organizations using 10 or more monitoring tools, alert fatigue is a real thing. 20% of organizations are processing more than 1 million events daily (according to Forrester). How to combat in? It's easy: ✅ - Group and correlate alerts based on CMDB/Topologies/Tags ✅ - Connect alerts to the overall ITSM landscape ✅ - Use built in ML to gain insights & filter out what is urgent vs important What's the biggest challenge in the monitoring landscape according to you? Check out our blueprint we created below and let us know. 👇 #servicenow #cmdb #aiops

ITSM + ITOM = ❤️ How can the CMDB and services be used to boost ITSM processes? The answer is good governance around ownerships. By applying user-friendly governance principles on CSDM and CMDB tables, organizations can: ✅ - Indicate individual/group level ownerships on different layers (services/operational/infrastructure) ✅ - Route changes/incidents/requests based on ownership fields ✅ - Deploy paths of approvals and escalations ✅ - Stop chasing people and contact persons in case of an incident Below is a simplified blueprint we've created of the CSDM & CMDB model related to service delivery and how it ties into ITSM. Check it out 👇 #servicenow #cmdb #csdm #itom