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Artikel oleh Satheesh
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You're facing conflicts between marketing and sales in a BPO project. How can you resolve them effectively?
Conflicts between marketing and sales in a BPO project often come down to misaligned goals or poor communication. The key is to get everyone on the same page by fostering collaboration and creating a unified strategy. Start with a joint meeting where both teams can openly share their challenges and goals. Use this session to map out a clear customer journey, define lead qualification criteria, and set shared KPIs that both teams agree on. It also helps to implement regular check-ins to track progress and address issues early. Remember, marketing and sales are two sides of the same coin—when they work together, everyone wins, including your clients.
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Your client's demands are beyond the agreed scope. How can you still achieve a win-win outcome?
There you go - beyond the agreed scope. In order to have a win win situation, I would suggest studying the additional scope or scope creep with the client and plan how and when this will take into effect as this will have an inpact on the timelines and budget.
Aktiviti
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Have a safe and enjoyable holiday y'all
Have a safe and enjoyable holiday y'all
Dikongsi oleh Satheesh Satheesan
Pengalaman Sukarelawan
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Youth Chairman
All Malaysian Malayalee Association
Memperkasakan Ekonomi
Bahasa
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Malay
Kemahiran profesional
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English
Kecekapan bahasa profesional penuh
Cadangan diterima
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