Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world.
This position is in Cargill’s animal nutrition and health business, where we improve lives through better nutrition.
Our team researches, innovates and creates solutions that deliver healthy results for our customers.
Job Purpose and Impact
The Business Support Associate will partner collaboratively with all production facility teammates as well as contract haulers, safety, quality and regulatory personnel, customer account coordinators, production planners and sales consultants on customer concerns, issues and complaints.
In this role, you will work with shipping companies who pick up or deliver our products and you will have an understanding how to invoice and place orders.
Key Accountabilities
Reconcile daily production and quality procedures including validation of orders received, logistics coordination, credit processing and invoicing.
Develop and maintain usage reports, spreadsheets and inventory control programs.
Perform moderately complex administrative duties related to ensuring customer expectations are met from production through order fulfillment.
Provide administrative and clerical support to cross functional product line teams in follow up, investigation and documentation of moderately complex internal and external nonconformances, root causes and corrective actions.
Support the commercial link between customer service, production, quality assurance, technical service, finance and transportation and logistics.
Complete and manage confidential employee information.
Utilize a basic understanding of supply chain practices and procedures to develop a strong understanding of customer needs through assisting in the maintenance of internal and external relationships to provide optimal service to company customers.
Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned.
Qualifications
Minimum Qualifications
High school diploma, secondary education level or equivalent.
Minimum of two years of related work experience.
Experience with email, spreadsheet, presentation and word processing applications.
Preferred Qualifications
Business knowledge as pertains to business management software.
Reporting and analysis experience.
Food, supply chain, customer service and operations experience.
#LI-EV2 Position Information
Relocation assistance will not be provided for this position.
This is an onsite job in Flora, IL.
Equal Opportunity Employer, including Disability/Vet.
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