FAQ's
Upgrades & Payments
Are PRO upgrades per-map or for all maps?
Right now, PRO upgrades are on a per-map basis. If you want PRO access to every MapGenie map, check out MapGenie+.
Are PRO upgrades a once-off payment?
Yes, PRO upgrades are a once-off payment!
We also offer a yearly subscription with MapGenie+ which grants PRO access to all MapGenie maps.
We also offer a yearly subscription with MapGenie+ which grants PRO access to all MapGenie maps.
Do you store my card details?
Only for MapGenie+ membership renewals. For one-time PRO upgrades our payment processors (Stripe/Paypal) will charge you a once-off payment and won't store your details.
Refund Policy
If you're unhappy with your PRO upgrade and would like a refund, please contact us at [email protected]
Map Features
How do I hide my found locations?
To toggle the display of your found locations between semi-transparent/hidden, click the "Found Locations (0)" button on the Progress Tracker panel.
How do I reset my found locations?
To reset your found locations for a specific game, click the "My Account" button on the Progress Tracker panel - then use the "Reset Progress" button
Technical Issues
Help! The maps appear broken or don't load
If you visit a map and you only see a black space instead of a map, then it's likely that you just need to enable hardware acceleration or WebGL in your browser (normally these are enabled by default but some browser extensions may change your settings).
Visit https://get.webgl.org to check if WebGL is working in your browser.
I re-opened the map and all my progress is gone
It's possible that your browser is showing you an older cached version of the page (this happens when you close and re-open your whole browser - it doesn't reload your open pages).
Refresh the page and you should see all your progress!
How do I change the email address on my account?
You can change your email on the account page - just click the "Update Email" button