Team Leader II - Loan Servicing

About this Role: The incumbent in this position will assist the Loan Servicing manager in leading the Loan Servicing department.
Oversee staff that services all loan products offered by the Credit Union and provide direction to support the daily operations of the department.
Responsibilities: Support the daily activities of the Loan Servicing department including: onboarding new loans, loan funding, payment processing, post-closing audit review, sale of loans to the secondary market, escrow processing including annual review, system exception review, payoff and collateral releases, title/lien releases, record retention and rate changes and accrual adjustments.
Aid management with hiring and interviewing potential team members.
Train, evaluate and develop the staff of the department.
Ensure daily operations support the strategic goals as determined by management and the board of directors.
Work directly with system providers to utilize full efficiency of each system.
Review reports and system dashboards from internal and external systems to direct team activities.
Oversee loan sales.
Monitor and direct maintenance/shipment of collateral documents.
Communicate with vendors and partners effectively and as needed to resolve issues.
Perform employee evaluations, formulating and implementing corrective action as needed and setting goals to assist staff members in reaching their full potential.
Provide effective communications with staff regarding changes or updates to be implemented within the department.
Update department procedures as needed under the guidance of management.
Lead ad-hoc projects and work cooperatively with other employees in all Credit Union departments to achieve common goals.
Promote honest and open communication, trust, leadership and performance within the department.
Other duties as assigned.
Who you are: Minimum 6 years’ servicing experience preferably within the credit union industry.
Advanced knowledge of most consumer and real estate loans.
Leadership/management experience in mortgage/loan servicing in a financial institution.
Ability to communicate effectively orally and in writing.
Demonstrates proficiency with all applicable state and federal lending laws and regulations.
Ability to resolve interpersonal conflicts and ensure consistent communication.
Strong attention to detail and strong organizational skills.
Ability to work independently to meet deadlines with excellent follow through skills.
Excellent verbal and written communication skills.
Ability to communicate (written and verbal) effectively, tactfully, and professionally with employees, members, and the public.
Advanced knowledge of knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems.
Excellent interpersonal skills must demonstrate the ability to work with members, colleagues, and superiors.
Ability to prioritize and meet deadlines.
Must possess a cheerful outlook and the ability to motivate a team.
Benefits: Enjoy benefits from day one of employment! 401K - 100% match up to 6% Federal Holidays Work-Life Balance Career Planning Bonus Eligible Location : Please note this is a hybrid role – Chelmsford, MA EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills and experiences within our workforce.
This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.
This job description maybe modified at any time, for any reason, at the sole discretion of management.