Diane Korir, CCXP, MCIPR

🚀 Leaders, ready to conquer the digital battleground of African banking? In the battle for consumer attention, 63% of users prefer Absa's interface for its simplicity. But the challenge goes deeper: 95% of product launch failures stem from design flaws. Lead the charge by innovating your website strategy. Discover how to optimize brand identity, accessibility, and functionality. Win in the digital age! Dive into insights now. 👉 https://lnkd.in/gHRJ-dCw #BankingInnovation #DigitalTransformation

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🚀 Leaders, ready to conquer the digital battleground of African banking? In the battle for consumer attention, 63% of users prefer Absa's interface for its simplicity. But the challenge goes deeper: 95% of product launch failures stem from design flaws. Lead the charge by innovating your website strategy. Discover how to optimize brand identity, accessibility, and functionality. Win in the digital age! Dive into insights now. 👉 https://lnkd.in/gHRJ-dCw #BankingInnovation #DigitalTransformation #AfricanBanking #AbsaInterface #ProductLaunch #WebsiteStrategy #BrandIdentity #Accessibility #Functionality #DigitalAge #InnovationInsights #DigitalStrategy

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💡 We're unraveling the true essence of mastering money management, the importance of capital, and how you can cultivate your economic growth through privatized banking.

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How Digital Payments Can Accelerate Growth of MSMEs Many young Kenyans today are tech savvy and only businesses that transition to digital solutions can survive. By availing options that can save time and money, businesses become more competitive and the potential for growth becomes even clearer. https://lnkd.in/d8rvHbcN

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It was a privilege to be part of the CIO Africa by dx5 conversation on driving disruption in financial services. Being on the panel on building disruption-ready teams forced me to consider what the strategic focus & generational impact of the current People & Culture Leaders in Africa can be or is. My thought 💭 the imperative & the challenge before us is *to usher the global workforce safely into the 5IR* ensuring that all the generations concurrently in the workforce bring their full range of diversity to unlock the future of this continent! Jackie Ogonji Akinyi Gloria ONYUKA Bryan Kariuki iron sharpens iron: - Tech is non-negotiable - AI and data insights critical to eliminate BS jobs and unleash the creative & innovative potential of our people! - Leadership mindset is everything: leading with strategic hunger, agility & superior execution requires laser focus on culture, employee engagement & empathy Old Mutual Kenya SeamlessHR Ministry of ICT of Kenya having the right conversations! #peoplefirst #dogreatthingseverday #5IR

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In our latest State of the Economy Report, we dive into the nuanced dynamics shaping Kenya's economy. While headline indicators like inflation and currency stability show promising trends, the lived realities of businesses and households tell a different story. Rising costs, constrained credit access, and a challenging business environment paint a complex picture. We provide strategic recommendations for both policymakers and businesses to navigate these headwinds and unlock opportunities for sustainable growth. #EconomicInsights #AlgumAfricaCapital #StateOfTheEconomy #BusinessAdvisory #KenyanEconomy

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Tune in to Gabz FM – Financial Tips for a Better Tomorrow Join Chris Molosiwa, Head of Wealth & Investments, on Thursday, 12 December 2024, at 7:15 AM, as he shares insights on saving, investing, and preparing for the year ahead. Reflect on your 2024 financial journey: what went well, what didn’t, and how you can improve. Plan for the festive season by budgeting wisely, securing valuables with insurance, and starting a savings or investment plan. Prepare for 2025 with clear financial goals, a solid budget, and strategies to make the most of your money. #FinancialPlanning #SavingsAndInvestments #LoveFNB

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📊 Just analyzed the 2024 Kenya Banking Industry Customer Experience Survey! Here are some key insights and areas for improvement: 🔍 Key Findings: • 79% of Kenyan adults have access to financial services • Mobile apps (42%) and branches (24%) are the preferred channels • Customer experience trumps pricing for channel preference • Top expenses: Food (17.7%), Housing (17.2%), Education (11.5%) 👥 Customer Personas: 1. The Progressive: Young, tech-savvy, value-conscious 2. The Valued: Prefer in-person banking, loyal customers 3. The Minimalist: Unbanked, rely on mobile money 4. The Switchers: Price-sensitive businesses 5. The Cynical: Demand tailored products and attentive service 🚀 Intervention Areas: 1. Enhance mobile app functionality and reliability 2. Optimize branch operations to reduce wait times 3. Develop products tailored to young customers' needs (e.g., housing) 4. Improve online banking for business customers 5. Provide financial literacy programs for unbanked segments 💡 Banks that focus on personalization, digital excellence, and addressing specific customer needs will lead the pack in customer satisfaction and loyalty. What strategies would you implement to improve banking customer experience? Share your thoughts below! 👇 #CustomerExperience #BankingIndustry #FinancialServices #Kenya

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Did you know that 87% of #GenZ in Kenya are #online? They use social media as their primary source of news and brand engagement. If your #brand isn’t digital, it’s missing out on the future! Access the full insights and strategies in the #GenZ Growth Playbook. https://buff.ly/3CByDsb #DigitalNatives #GenZFuture #KasiInsight #SocialMedia

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Over 1,000 people united by a shared vision: to build a more inclusive, innovative, and resilient pan-African financial services industry. The energy from the attendees was electric, setting the tone for a dynamic day filled with impactful, strategic and collaborative debates, conferences and high-level meetings. It was an incredible start to the recently concluded #AFIS2024 summit. #AfricaFinancialSummit #CoronationGroup #FinancialInnovation #FinanceAfrica

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🌍🔍 Refining Credit Risk and Prioritizing Financial Education: Key for Tanzanian Bank Executives Our latest Cost of Living Tracker reveals critical insights into consumer financial health in Tanzania. With 47% finding job markets challenging and 56% avoiding borrowing, tailored financial products and credit risk management are more crucial than ever. Optimism prevails with 79% expecting income growth in the next six months, creating opportunities for innovative banking solutions. 💡 Leverage these insights to lead in an uncertain economy and provide your customers with the right support and products. Discover how you can refine your strategies with deep insights: https://lnkd.in/g7DbNmfN #Banking #Tanzania #FinancialEducation #CreditRisk #EconomicInsights #KasiInsight

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💬 Answer: Effective communication and proactive engagement are critical to the success of any Enterprise and Supplier Development (ESD) programme. Zevoli Growth Partners specialises in bridging the communication gap between corporates and SMEs, ensuring alignment from the outset. By partnering with us, clients can leverage our decade-long expertise to strengthen SME capacity and implement strategies that enhance engagement, ensuring the success of our ESD programmes. #Enterprisedevelopment #SME #FAQtuesday #ZevoliGP

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Now is the TIME for leaders who prioritise effective communication, ingenuity, and a readiness to explore the potential applications of emerging technologies and digital information in supporting business endeavors. Sally Njeri Mulenga Chief Executive Officer, BAE Group Global #digital #leadership #technology #DigitalTransformation

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Today’s pace of change and the influence of converging megatrends have transformed how businesses create, deliver and capture value. How can big businesses succeed while driving economic growth in Africa? Explore how we’re making an impact: https://ow.ly/lWfG50Uo9Gl #AnnualReview #AfricaAnnualReview24 #PwCAfrica

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Unlocking Africa's Potential with No-Code/Low-Code Solutions In today's fast-paced digital world, enterprises of all sizes are looking for ways to enhance their processes, cut costs, and drive innovation. For many organisations in Africa, particularly in the public sector, the journey towards digitisation is only just beginning. This presents a unique opportunity to leverage no-code/low-code software solutions to take substantial leaps forward. Here's how: Efficiency Boost through Rapid Development Traditional software development can be time-consuming and resource-intensive. No-code/low-code platforms allow non-technical staff to create and modify applications quickly. For instance, a local government department can build a citizen service portal in days instead of months, improving service delivery and response times. Significant Cost Savings With no-code/low-code, enterprises save on hiring extensive development teams and on prolonged project timelines. A public health organisation in Kenya deployed a no-code inventory management system, slashing costs by 60% compared to custom development and reducing wastage by ensuring real-time stock updates across clinics. Driving Innovation and Custom Solutions Empowering employees to create their own solutions fosters innovation. In Nigeria, a regional education authority utilized a low-code platform to develop a student performance tracking app, customizing it to meet local educational needs and significantly enhancing student outcomes. Flexibility and Scalability No-code/low-code solutions are inherently flexible, allowing organizations to scale their applications as needed. A startup in South Africa scaled its customer relationship management (CRM) system effortlessly as its customer base grew, without the need for extensive re-coding or infrastructure changes. Bridging the Skills Gap One of the key challenges in many African countries is the shortage of skilled developers. No-code/low-code platforms democratise application development, enabling employees without technical expertise to contribute to digital projects. This democratisation was evident when a Tanzanian municipality developed a community feedback app, engaging local staff in its creation and ongoing updates. Real-Life Impact: Public Sector Transformation In Rwanda, a pilot project using low-code applications transformed the workflow of a rural district's administrative processes, reducing paper usage by 90% and cutting processing times from weeks to days. The Road Ahead The potential for no-code/low-code solutions to revolutionize African enterprises is immense. By adopting these platforms, organizations can accelerate their digital transformation journey, making significant strides in efficiency, cost savings, and innovation. #DigitalTransformation #NoCode #LowCode #AfricaInnovation #Efficiency #CostSavings #PublicSector #Innovation #Technology #AfricaDigital

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Implementing self-service options for SACCO members can be a powerful strategy to reduce operational costs. By bringing services closer to members through digital channels, such as mobile banking, agency banking, and Internet banking, SACCOs can minimize the need for physical branch visits and manual transactions.

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Did you know that 87% of #GenZ in Kenya are #online? They use social media as their primary source of news and brand engagement. If your #brand isn’t digital, it’s missing out on the future! Read the full insights and strategies in the #GenZ Growth Playbook. https://buff.ly/3Aa71tm #DigitalNatives #GenZFuture #KasiInsight #SocialMedia

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Looking forward to this discussion at the #womenintech conference next week! Leveraging the power of technology and AI in our companies unlocks opportunities for disproportionate impact, the power and vulnerabilities that come with it need to explored! Join us at the InnovatorTrust as we share our experiences GBVF Response Fund1 Tashline Jooste

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