Covisian

🏆 Breaking News: Smile.CX PRO wins the Insurance Finance Award 2024! 🏆 The Italian Insurtech Association - IIA has honored 𝐒𝐦𝐢𝐥𝐞.𝐂𝐗 𝐏𝐑𝐎 for its outstanding contribution to value generation in the #insurance sector! This prestigious recognition celebrates our strategic investments in technology and our unwavering commitment to transforming the way companies interact with their clients—combining a 𝐡𝐮𝐦𝐚𝐧-𝐟𝐢𝐫𝐬𝐭 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 with 𝐜𝐮𝐭𝐭𝐢𝐧𝐠-𝐞𝐝𝐠𝐞 𝐀𝐈. Proudly accepted the award at the Italian Insurtech Summit 2024, on behalf of Covisian and Nexteria’s teams (from left): Luis Caramagna, CEO Nexteria Michela Ladiana, Head of Service Sales ITA&EE Covisian Gabriele Guida, Business Development & Innovation Manager Nexteria diego traversi, Presidente Nexteria A huge congratulations to everyone involved! 👏 🌟 Smile.CX PRO: Transforming Insurance through #Innovation, one exceptional #CustomerExperience at a time!

How can effective prompts and #GenerativeAI boost #productivity in enterprises? 𝐓𝐡𝐞 𝟐𝐧𝐝 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐟 𝐒𝐦𝐢𝐥𝐞.𝐂𝐗 𝐓𝐞𝐜𝐡 𝐏𝐨𝐝𝐜𝐚𝐬𝐭 𝐢𝐬 𝐨𝐮𝐭!!! 🚀 🎧 Join us for an engaging conversation with Omar Crespo, Director of Technology and Innovation at Innovation for Business. Discover the value of prompt engineering, practical applications of generative AI in enterprises, and how you can empower your own organization. 🎙️ Ready to be inspired? 👉 Watch the podcast on YouTube: https://lnkd.in/errzEHRj 🔔 Don’t forget to subscribe to our channel for more insights, share it 🔁 within your network to extend the knowledge, and 💬 leave your comments.

📣 𝐂𝐨𝐯𝐢𝐬𝐢𝐚𝐧 𝐢𝐬 𝐩𝐫𝐨𝐮𝐝 𝐭𝐨 𝐩𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐈𝐭𝐚𝐥𝐢𝐚𝐧 𝐈𝐧𝐬𝐮𝐫𝐭𝐞𝐜𝐡 𝐒𝐮𝐦𝐦𝐢𝐭 𝟐𝟎𝟐𝟒 in 🇮🇹 #Milan on November 21-22! Join us to explore the latest #Tech and #AI-driven solutions revolutionizing #CustomerExperience services in the #Insurance industry. Don't miss the 𝐂-𝐂𝐋𝐔𝐁 𝐊𝐞𝐲𝐧𝐨𝐭𝐞 𝐒𝐩𝐞𝐞𝐜𝐡: 🎙️ "The Beginning of a New Era in Customer Experience Services" Our speakers: 🎤 Luis Caramagna – CEO, Nexteria 🎤 Fabio Sattolo – Group Chief People and Technology Officer, Covisian 🗞️ Interviewed by Giulia Cimpanelli, Journalist at La Repubblica 📅 November 22, 2024 🕛 10:30 AM 📍 Milan LUISS Hub 👉 Registrations are open:  https://lnkd.in/dk8yZJeC Join us! Contact us to schedule a meeting with our team in Milan: https://lnkd.in/e8ya_cng #SmileCX #Insurtech #CustomerExperience #IIA #DigitalTransformation #AI

🤝 When technology and #AI is used to empower people's work, it creates an excellent #CustomerExperience meant to set you apart in the marketplace. Meet Covisian at UtilityDay 2024 and discover Smile.CX PRO

🌟 Exciting News from Covisian Group! 🌟 We are thrilled to welcome Raffaella Bianchi as our new Group Chief Revenue Officer! With over 25 years of leadership experience in multinational corporations, Raffaella brings a wealth of expertise in #strategy, transformation, and driving sustainable growth. Throughout her career, she has partnered with Boards, Steering Committees, and C-Suite executives to deliver long-term financial stability and champion best practices. Before joining Covisian, Raffaella served as Managing Director at #Accenture, where she led the Song Communication, Media, and High-Tech sales team in her region, driving global strategies and overseeing business operations and portfolio growth. Her impressive career also includes serving as Vice President of Customer Experience Transformation at #EITC in Dubai, where she reshaped customer experience strategies and led company-wide transformation initiatives. Additionally, as a Junior Partner and Senior Expert at #McKinsey, Raffaella was at the forefront of Customer Operations, Customer Experience Practices in Europe, and the Digital Care Practice globally. Beyond her professional accomplishments, Raffaella holds a #PhD in Management Engineering and has shared her knowledge as a professor at Politecnico di Milano. We are confident that her remarkable experience and visionary leadership will play a pivotal role in accelerating Covisian’s global growth and driving innovation across all our markets. Please join us in giving Raffaella a warm welcome to the Covisian family! 🥳 Together, we look forward to shaping the future of customer experience and unlocking new opportunities for success. #Leadership #CustomerExperience #GlobalGrowth #Innovation #WelcomeToCovisian

Modern consumers expect a seamless experience across all channels (online, in-store, mobile) in their #PurchaseJourney, quicker resolutions to their inquiries, and truly effective support. Yet, many retailers struggle to provide this consistency. So, what solutions can bridge this gap? 👇 Based on 25 years of expertise in customer care, Smile.CX PRO offers an innovative solution that balances operational efficiency with the irreplaceable value of human connection. 🤝 In a highly competitive industry such as #Retail, building empathetic, human-to-human customer relationship is essential for fostering brand trust and a solid reputation. 🌟 Introduced at Forum Retail 2024 in 🇮🇹 #Milan, Smile.CX PRO combines the capabilities of human operators with advanced technologies like artificial intelligence and data analytics, empowering retailers to gather real-time feedback and swiftly respond to consumer needs. 🗣️ Unlike traditional approaches, where initial customer interactions are automated, Smile.CX PRO allows customers to connect directly with an operator. The operator then decides when to leverage AI for  repetitive tasks, ensuring a seamless and personalized experience across every channel.  This unique approach makes Smile.CX PRO a strategic partner for Retailers aiming to: ✅ Place Customer Experience at the core of their business ✅ Drive operational efficiency ✅ Build meaningful connections with their customers Curious to see how Smile.CX PRO can elevate your brand’s CX?  Contact us: covisian.com/contacts/

👉 What role does AI play in Utilities companies' #CustomerCare processes? Gain exclusive insights from real Case Studies at UtilityDay, happening on November 19, 2024, in #Milan 🇮🇹. Join Covisian at UtilityDay to explore the latest advancements in Customer Experience, where AI and humans collaborate seamlessly. Our speakers will reveal how AI can transform utilities’ processes while maintaining a focus on human-centered solutions that genuinely meet customer needs. Here’s where you can catch Covisian: 🎯 𝐎𝐩𝐞𝐧𝐢𝐧𝐠 𝐏𝐥𝐞𝐧𝐚𝐫𝐲 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 – “AI in Utilities: Revolutionizing the Customer Experience” 🎯 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐓𝐚𝐛𝐥𝐞 – “Rethinking Utilities: Innovation, AI, and Integrated Customer Experience” Don’t miss the opportunity to discover 𝐒𝐦𝐢𝐥𝐞.𝐂𝐗 𝐏𝐫𝐨, Covisian’s state-of-the-art solution that combines human expertise with AI to deliver an enhanced Customer Experience. 👉 Connect with our team in Milan: covisian.com/it/contacts/ #CustomerExperience #AI #Utilities #Innovation #SmileCX

We are happy to contribute as 🎤 speakers at Generative-AI Week 2024, the leading Italian online event about #GenAI and its most concrete and innovative applications. Roberta Volpi, Tech Sales Manager of Smile CX GAIA and Paolo Baron, Head of Development of Smile CX GAIA, will present a the results of Boscolo Tours Spa, italian #TourOperator who has integrated AI of Smile.CX GAIA into its email management processes, reducing response times and supporting back office staff. Save the date: 🗓️ Monday, November 18, 2024 | 5 PM (CET)  🎤 Live DEMO "Too many emails? AI helps you manage them and respond quickly. The Boscolo Tours Case Study"  📍 Online event  🇮🇹 Language: italian Register here to the Live DEMO:  👉 https://lnkd.in/eEAuZhzd #AI #GenAI #emailmanagement #CRM #SmileCXGAIA 

📣 Covisian Group keeps expanding in the #US 🇺🇸 with the acquisition of Centrinex! Centrinex, a Kansas-based contact center management company, becomes Covisian’s 48th global location and its second in the USA, following the inauguration of our tech hub in New York. This acquisition is a significant step in our mission to enhance customer interactions, as we integrate Covisian’s AI solutions with Centrinex’s talented team of agents to make business interactions smoother and more efficient for customers. 💬 “Covisian seeks to become the global leader in customer experience services by strategically integrating GenAI into customer operations to change the way companies deliver #CX,” said Gabriele Moretti, Founder and Chairman at Covisian Group. “With the acquisition of Centrinex and its talented team, we are expanding our investment in the U.S. market and creating a premier showcase for Smile.CX. Our unique approach that blends human service with automated support allows agents and AI to work together to deliver seamless interactions unlike anything else on the market today.” 💬 "Working under the umbrella of the Covisian Group will allow us to continue to modernize our operations and embrace technologies that elevate the customer experience” said Bart Miller, Centrinex CEO. “The application of AI-enabled CX solutions along with our highly skilled agent base gives us a competitive edge in the market.”  A warm welcome to the Centrinex team! 😊 Marcello Faticoni Read more in our website: 👉 https://lnkd.in/e-wA6nkG

Italian CUPs (#Healthcare Reservation Centres) are overburdened by  📞 calls, and citizens often face long waits for an answer. 🩺 The Healthcare Innovation Summit 2024 in 🇮🇹 #Milan, was an opportunity to take a look at the current status of #innovation and #AI adoption in Italian healthcare, and to present Smile.CX GAIA, the conversational AI solution that reduces waiting times during patient intake, which is already being used in numerous Italian Hospitals and public and private medical centers. Smile.CX GAIA is bringing tangible benefits in terms of: ✅ easier and more direct access to services ✅ reduction of bureaucratic burdens ✅ more efficient management of resources ✅ streamlining of CUP (Healthcare Reservation Centres) and call center overload. Moreover, Smile.CX PRO was presented: Covisian’s proprietary solution for patient care that enables healthcare facilities to integrate AI to optimize repetitive processes, while always maintaining human reception as the first point of contact. 🫂 Human operators remain always the first point of caretaking! In Healthcare, where people's needs can sometimes be delicate or complex, it is up to the sensitivity of practitioners to assess which part of the #PatientJourney to delegate to AI and which requires human understanding, empathy, and control. 👉 Smile.CX PRO enables the orchestration of tools, people, and processes so that the end user can have a satisfactory experience within the appointment scheduling process and the overall interaction with the healthcare facility. Learn more about how Smile.CX can streamline daily operations in healthcare facilities: https://lnkd.in/eGxvcPe4 #HealthcareInnovationSummit #Healthcare #HealthcareInnovation #AI #conversationalAI #businessinnovation