Rohit Gambhir

Global capability centers (GCCs) have evolved to become value creators to their enterprise and are delivering diversified and significant returns in terms of GDP, taxation, and employment at scale. In this Business Today article on the evolution of GCCs, Uma Ratnam Krishnan, Managing Director of Optum India, highlights the various factors that are propelling the GCC growth momentum around the world and more specifically, in India. http://spr.ly/6040q3e1s

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Another great read on how CMMI positively impacts IT capabilities and performance. Love these two sentences in particular: "CMMI has become the go-to framework globally and in India as the tool that can both effectively solve problems that have traditionally plagued software development, as well as meet future requirements." "It has proven to be effective in driving significant growth for organizations, regardless of the specific performance objectives they choose to focus on. Organizations have achieved a wide range of advancements by targeting both specific enhancements and comprehensive improvements." https://lnkd.in/e8dDYCkm

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I figured India has its own JAM. Jan Dhan Yojana, Aadhaar, Mobile are not just tools but #lifelines, quietly powering everything from health to education in India. There’s something powerful happening in India—this sense of leveling the playing field, providing access to millions who were once left out. It all started with Aadhaar in 2009, but it’s so much more now. The JAM trinity (Jan Dhan Yojana, Aadhaar, Mobile) acted as a turning point for millions who were once outside the formal #financialsystem. Being an NRI, what fascinates me is how these #digitalservices are woven into the very fabric of daily life. They’re more than just apps—they’re tools for empowerment. In just six years, India achieved 80% financial inclusion, something the U.S. still struggles with despite all its advancements. India has come quite far in such a short time, driven by the incredible success of its Digital Public Infrastructure (DPI). We’ve definitely made strides in the US, for sure, but it feels like the systems here in India tackle problems at a scale and efficiency that we’re still working towards. #Digitalidentity is still more of an idea in the U.S. than a reality, and efforts like Co-WIN would face far more hurdles in implementation. The U.S. has its own strengths in innovation and technology. But it’s just that the approach here in #bharat feels much more people-centric, designed to address the immediate needs of a massive population. There's something powerful happening in India - a movement toward equity, access, and #empowerment. #dotSolved

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Sonata Software recently invited me to contribute at their "Building a #Resilient Workforce: Strategies for Success" event. This was a panel discussion anchored by the effervescent and impactful Shubhra Singh and my co-panelists were their CDO Suresh HP and their Head of Corporate Development Sharmila Sherikar, both exceptionally well-read and articulate leaders. With Co-travellers so named, challenge number one was not even the topic, it was getting my tongue to navigate the "S" and "Sh" sound when my geographical ethnicity does not allow for it :-) On to the topic at hand. Shubhra moderated the session extremely well with her forceful and well-directed questions making us better panelists in the process. The first question that defined the boundaries of our conversation was "Why do we need a resilient workforce?" To me, resilience is fundamentally our ability to #navigate through and bounce back from adversity. Organizations that don't anticipate adversity can perhaps do without a resilient workforce. In a world in the middle of a #climatecrisis, chasing some 17 sustainable development goals, facing an existential #AI opportunity, and growing to 10 billion people, addressing adversity is how we will progress into a very challenging future. The next question allowed us to define resilience for the 300 strong audience. How does collaborative and cross-functional teamwork contribute to resilience of individual employees. How do leaders contribute to a culture of resilience? Resilience has two core ingredients: #Strength and #Elasticity. Strength comes from the individual and the community. The strength of the community is what prevents a culture from turning toxic. Hence, I would say cross functional / collaborative teamwork is the absolute essence of resilience. Elasticity is the ability to stretch which comes from both the individual and the organisation as well as from a strong sense of purpose they carry. The difference between #toxicworkplaces and purpose driven workplaces is that the latter stretch people to their elastic limits but no more. Leaders fashion #purpose on the fertile soil of #culture. I believe that there are two extremes of #culture that leaders navigate - a sharp elbowed culture and a warm chested culture. They also navigate two extremes of purpose - the ambiguous and the ambitious. The intersection of warm chested as well as ambitious culture is where breakthrough #innovation thrives. Similarly, warm chested and ambiguous tends to give us a Don Quixotic organisation...quite well meaning but essentially useless. [Covering the entire discussion is best left for another day.] However, this forced me to dig deep and seriously introspect as a Founder to find answers and I am grateful to team Sonata for listening-in and to Rashmi Prabha, Balaji Kumar and Samir Dhir for having me over.

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Every employee of IGE went through multi-day training on Rush's ethical thinking, most comprehensively set out in his book How Good People Make Tough Choices: Resolving the Dilemmas of Ethical Living (a revised edition published in 2009). #healthcare #leadership #fortiumpartners

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Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

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Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

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Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

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Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

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Enhancing Digital experience will need a different mindset in order to reimagine the entire ecosystem that contributes to the experience of the digital workers.

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Join Denodo at ETCIO CDO Event and listen to Sagar Raymangia on how denodo helps your data as currency

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In this insightful video, Deepak Pramanik, Founder & CEO of Aidias Consulting Group, shares key strategies on how to resolve inter-department conflicts in the healthcare industry. Learn how collaboration and clarity of purpose can turn internal challenges into a driving force for growth. True success is not just about being busy—it's about building meaningful solutions. #BusynessNotBusiness #HealthcareLeadership #CollaborativeSuccess #AidiasConsulting #LeadershipInsights #HealthcareTransformation #ConflictResolution

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In this insightful video, Deepak Pramanik, Founder & CEO of Aidias Consulting Group, shares key strategies on how to resolve inter-department conflicts in the healthcare industry. Learn how collaboration and clarity of purpose can turn internal challenges into a driving force for growth. True success is not just about being busy—it's about building meaningful solutions. #BusynessNotBusiness #HealthcareLeadership #CollaborativeSuccess #AidiasConsulting #LeadershipInsights #HealthcareTransformation #ConflictResolution

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Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

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Optum India is one of the largest healthcare global capability centers (GCCs) in India that drives innovation for the enterprise by integrating healthcare operations capabilities and advanced data analytics and technology solutions. In a recent interview, Harish Gudi, Senior Vice President, Technology, Optum India, shared with Gautam Srinivasan, Consulting Editor, MINT, about how India’s talented colleagues create value and deliver quality outcomes across the continuum of healthcare, using levers such as automated workflows, analytics and shift left, enabling a simpler, more accessible and affordable health system for the consumers we are privileged to serve. Watch the Story of Optum India: Understanding the Role of GCCs in Driving Innovation Across Healthcare: http://spr.ly/6043oPYHc #OptumIndia #OptumAdvocate #Globalcapabilitycentre #healthcare

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Technology today is touching every aspect of our lives and I am fascinated with how it has intersected healthcare, providing newer opportunities for a digital transformation in that area. #GenAI is proving particularly useful in tackling mental healthcare issues and helping address the associated stigma that it brings. Younger people especially are prioritizing their mental well-being and are looking at organizations that support their efforts. This is a huge opportunity for organizations to connect with people and provide them with the right environment where they can explore their maximum potential while enjoying a healthy work-life balance. At Capgemini, we value our people and we ensure that help is never more than a call or application away. I spoke with great detail on the subject of technology and mental health with @BusinessWorld. You can read the article and my thoughts on how technology is helping break barriers to #MentalHealth services here: bit.ly/48bL7T7 #GetTheFutureYouWant 

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