Pankaj Sharma

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

16

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

5

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre

1

#AI is set to revolutionize healthcare, but its implementation is faced with issues around data security, privacy, and accuracy. In an article for CIO Online, EXL experts Jay Nambiar, and Prashant Renu share their views on how we can navigate these challenges. They outline key strategies to incorporate AI responsibly, unlocking its true potential and transforming patient care. Learn more by reading the full article.

49

1 Comment

#AI is set to revolutionize healthcare, but its implementation is faced with issues around data security, privacy, and accuracy. In an article for CIO Online, EXL experts Jay Nambiar, and Prashant Renu share their views on how we can navigate these challenges. They outline key strategies to incorporate AI responsibly, unlocking its true potential and transforming patient care. Learn more by reading the full article.

3

Generative AI is a key lever in the reinvention strategy of organizations across industries and markets. India is waking up to the vast potential of the technology in the reinvention journey of businesses. Find out key India insights from our report on Reinvention in the Age of Generative AI. https://accntu.re/3V8548h

14

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

11

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

2

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

14

2 Comments

Global capability centers (GCCs) have evolved to become value creators to their enterprise and are delivering diversified and significant returns in terms of GDP, taxation, and employment at scale. In this Business Today article on the evolution of GCCs, Uma Ratnam Krishnan, Managing Director of Optum India, highlights the various factors that are propelling the GCC growth momentum around the world and more specifically, in India. http://spr.ly/6040YBsBj

11

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre

24

2 Comments

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

15

Our strategic #investment in creating #CoE across multiple #domains is a clear testimonial towards our #customer centricity & focus on creating a #framework that allows our client organizations to scale with least disruption. Our CoE also acts as a new #baseline for company processes to move forward, making it easier for these #standardized practices to be adopted to bring #benefits to our #clients. Among the benefits a CoE brings to an organization include #efficient use of resources, provision of #quality solutions, products and bringing #consistency in services to customers besides reduction in operation costs by eliminating inefficient practices and cutting implementation time for new #skills and #technologies.

13

Global capability centers (GCCs) have evolved to become value creators to their enterprise and are delivering diversified and significant returns in terms of GDP, taxation, and employment at scale. In this Business Today article on the evolution of GCCs, Uma Ratnam Krishnan, Managing Director of Optum India, highlights the various factors that are propelling the GCC growth momentum around the world and more specifically, in India. http://spr.ly/6040q3e1s

14

1 Comment

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

12

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

23

In today’s business world it’s hard to find good people, but harder to keep them. The hardest part even, is making them to stay long enough for you to build growth, vision and maybe your succession. It’s the founder and CEO’s dilemma. You have to create a special set out of your entire lot for this. You have to identify and build intentionally what you desire. That set to build succession with require that out of your many, that they the most highly competent (highflyers) and loyal ones. That intersection is mainly personality based. It starts from identifying those fit enough to be called highflyers. https://lnkd.in/ee3X-4y

5

Transform healthcare delivery with data-driven insights. Infosys equips you to unlock the full potential of data in value-driven patient care. Download the E-book today and embark on your journey towards a more data-driven and patient-centric #healthcare system. Know more - bit.ly/4evnF5T #InfySalesforcePractice #ScaleNewSummits #InfosysCobalt

1

My views on yesterday's Everest Group session on The Evolution of Next-Gen Customer Engagement Platforms, is that a stark reality emerges for the life sciences and pharmaceutical industry. The era of one-size-fits-all CRM systems is decisively over. The traditional CRM model, once a cornerstone of business operations, now stands as a relic in the face of evolving regulatory landscapes, diverse stakeholder needs, and the relentless march of technological innovation and omnichannel customer engagement. Commercial teams tracking sales metrics, Medical Affairs engaging in scientific discourse, Marketing orchestrating multichannel campaigns, Clinical Research managing intricate trial data, and Market Access navigating the labyrinth of payer relationships. Each vertical operates in its own unique ecosystem, governed by distinct objectives and stringent regulatory requirements. The notion that a single CRM solution could effectively serve this diverse array of needs is not just impractical—it's potentially detrimental to operational efficiency and regulatory compliance. Attempting to force these specialized functions into a generic CRM is akin to fitting square pegs into round holes. The result is invariably a compromise that satisfies no one. The future lies in adaptable, modular CRM solutions that can be tailored to the specific needs of each department while maintaining the critical ability to integrate and share data across the organization. F As we stand at this inflection point at look at what's ahead for 2025 and beyond, it's clear that the life sciences industry must embrace this evolution or risk being left behind. The next generation of CRM solutions in our sector will not be defined by their ability to do everything, but by their capacity to do the right things exceptionally well for each specialized function, truly unifying the Customer Experience. The era of adaptive, intelligent customer engagement platforms is upon us. The question is no longer whether to adapt, but how quickly and effectively we can transform our approach to customer engagement. At The Palindromic, we understand the needs of the market and actively drive the industry transformation alongside life sciences organizations, technology partners, and system integrators. 📧 [email protected] Thank you Chunky Satija, Rohit Khuttan, and Durga SaiSri Ambati for sharing your expertise in today's session. As usual, very insightful! #CXM #AIinHealthcare #CRM #CustomerRelationsManagement #pharmaceuticals

19

4 Comments