Nitesh Aggarwal

Global capability centers (GCCs) have evolved to become value creators to their enterprise and are delivering diversified and significant returns in terms of GDP, taxation, and employment at scale. In this Business Today article on the evolution of GCCs, Uma Ratnam Krishnan, Managing Director of Optum India, highlights the various factors that are propelling the GCC growth momentum around the world and more specifically, in India. http://spr.ly/6043c0pfF

11

Global capability centers (GCCs) have evolved to become value creators to their enterprise and are delivering diversified and significant returns in terms of GDP, taxation, and employment at scale. In this Business Today article on the evolution of GCCs, Uma Ratnam Krishnan, Managing Director of Optum India, highlights the various factors that are propelling the GCC growth momentum around the world and more specifically, in India. http://spr.ly/6048cfJg8

4

Global capability centers (GCCs) have evolved to become value creators to their enterprise and are delivering diversified and significant returns in terms of GDP, taxation, and employment at scale. In this Business Today article on the evolution of GCCs, Uma Ratnam Krishnan, Managing Director of Optum India, highlights the various factors that are propelling the GCC growth momentum around the world and more specifically, in India. http://spr.ly/6046YMjPn

14

Global capability centers (GCCs) have evolved to become value creators to their enterprise and are delivering diversified and significant returns in terms of GDP, taxation, and employment at scale. In this Business Today article on the evolution of GCCs, Uma Ratnam Krishnan, Managing Director of Optum India, highlights the various factors that are propelling the GCC growth momentum around the world and more specifically, in India. http://spr.ly/6046YjrWQ

3

Global capability centers (GCCs) have evolved to become value creators to their enterprise and are delivering diversified and significant returns in terms of GDP, taxation, and employment at scale. In this Business Today article on the evolution of GCCs, Uma Ratnam Krishnan, Managing Director of Optum India, highlights the various factors that are propelling the GCC growth momentum around the world and more specifically, in India. http://spr.ly/6043lu7fD

15

Developing #LLMs with functionality in Indian languages would increase interoperability among various systems & make growth more inclusive. Besides, it would bridge the digital divide and help in preserving indigenous knowledge. https://shorturl.at/Nzy9U

7

1 Comment

Pleased to share my views with Environmental Finance on Tata Consultancy Services' customer-focused digital solutions and the sustainability initiatives that are transforming our customers' businesses. Integrating an #esginvestment strategy, bringing transparency into ESG impacts remain the biggest challenges. The ESG impacts of a business are typically long term, but investment and financing decisions happen here & now. Simplifying this complexity will require #financialinstitutions to embrace cognitive technologies supported by AI, ML and deep analytics & innovative solutions that will enable high quality, comparable ESG data, helping investors understand how their capital will perform within different ESG parameters. #sustainablefinance #esginvesting #responsibleinvestments #esgintegration Tata Consultancy Services - UK and Europe Tata Consultancy Services - North America Tata Consultancy Services Australia and New Zealand Tata Consultancy Services

81

2 Comments

Uma Ratnam Krishnan, Managing Director of Optum India, highlights various factors that are propelling the GCC growth momentum around the world and more specifically, in India. Read the Business Today article – http://spr.ly/6049cQGmV #OptumIndia #globalcapabilitycentre

29

Organisations are leveraging global capability centers (GCCs) to outsource expert talent, innovate and adapt to the rapidly changing demands of the global business landscape. GCCs have evolved into strategic partners for headquarters, capitalising on India's myriad advantages as a GCC hub. Dive into the video to explore how key trends are reshaping the landscape of Indian GCCs. Read more about how organisations can keep up with the current trends: pwc.in/gcc

49

3 Comments

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

51

Enhancing operational excellence is a critical part of Multicloud and hybrid cloud strategy. Integrating AI into the cloud strategy will help control cloud costs and optimize cloud investments while fostering innovation. Read the full article here: https://bit.ly/4aQUG9q #WiproFullStride #HybridCloud #AI #CloudEconomics

18

Uma Ratnam Krishnan, Managing Director, Optum India, in an insightful conversation with Gautam Srinivasan, Consulting Editor, MINT, elaborated on the GCC growth story in India. She spoke in detail on the GCC 4.0 paradigm, the customer centricity, leadership mindset and cultural shift that is needed for GCCs to become value creators for their enterprise, and how Optum India has evolved over the last two decades to become a strategic powerhouse that is integral to our enterprise. Watch the full video: http://spr.ly/6045UVd9W #OptumIndia #Globalcapabilitycentre #Optumadvocate

15

Companies have started using intelligent document processing, but the uptake has been slow. That is about to change. With gen AI, IDP increase straight-through processing and lower training and setup time. An Everest Group reports states that gen AI will be the key to unlocking the full potential of IDP. EXL, a leader in gen AI, offers the full report here.

2

Unlocking the Strategic Potential of Global Capability Centers During Zinnov GCC Platform CXO Forum in Bangalore this week, it was evident that while India’s GCCs excel at executing company plans, there’s an incredible opportunity for them to transition into strategizing, creating, and driving these plans. To truly influence global strategies, here’s what GCCs can do: 1. Invest in Talent Development and Upskilling: Equip teams with strategic thinking and innovation skills. 2. Enhance Communication Channels: Foster robust interactions between GCCs and headquarters. 3. Empower Local Leadership: Influence global leaders to grant more decision-making authority to local GCC leaders. 4. Focus on Innovation and R&D: Encourage research and development activities. 5. Leverage Local Market Knowledge: Utilize insights from local markets to influence global strategies. 6. Align Performance Metrics and Incentives: Recognize and reward strategic contributions. 7. Pilot Strategic Projects: Allow GCCs to lead pilot projects that can scale globally. 8. Develop Customer Centricity Programs: Create programs to understand customer needs and drive customer-centric solutions. By embracing these strategies, GCCs can transform from being excellent executors to becoming influential strategists. Let’s unlock the full potential of our GCCs and drive global growth together! If you would like to explore what programs can work for your GCC reach out to the Zinnov GCC Platform team. #Leadership #Innovation #GCC #Strategy #GlobalGrowth #CustomerCentricity #TalentDevelopment #Zinnov #Bangalore #CXOForum #Empowerment #StrategicLeadership

24

1 Comment

Optum India is one of the largest healthcare global capability centers (GCCs) in India that drives innovation for the enterprise by integrating healthcare operations capabilities and advanced data analytics and technology solutions. In a recent interview, Harish Gudi, Senior Vice President, Technology, Optum India, shared with Gautam Srinivasan, Consulting Editor, MINT, about how India’s talented colleagues create value and deliver quality outcomes across the continuum of healthcare, using levers such as automated workflows, analytics and shift left, enabling a simpler, more accessible and affordable health system for the consumers we are privileged to serve. Watch the Story of Optum India: Understanding the Role of GCCs in Driving Innovation Across Healthcare: http://spr.ly/6043oPYHc #OptumIndia #Globalcapabilitycentre #healthcare

41

Wondering how #Healthcare #Payers can utilize #Salesforce to it fullest? At #AArete we understand that in the fast-evolving healthcare sector, effective leadership demands agility, precision, and intelligence. Hence we are uniquely positioned to address the changing needs of healthcare payers. Leveraging our deep understanding of #HealthCloud capabilities, we integrate and optimize solutions tailored to your operational framework. #Provider Network & #RelationshipManagement Enhanced #Member & #Provider Experience #Utilization Management #Strategic #Care #Orchestration https://lnkd.in/d6ccgTqk

1

I am pleased to share that Tata Consultancy Services (TCS) has signed a multi-year agreement with Air France - KLM to accelerate their journey toward becoming the most data-centric airline group in the world. This new engagement marks an exciting milestone in a partnership that has flourished over 30 years, underscoring our shared commitment to excellence and innovation in the aviation industry. Our collaboration with Air France-KLM has consistently pushed the boundaries of digital innovation, enhancing customer experiences through award-winning mobile apps, advanced customer service solutions, and seamless digital engagement. With this new chapter, we are set to take that success further by modernizing their core data systems through cloud-based solutions. This transition will enable real-time data accessibility, operational efficiency, and improved decision-making, ultimately creating a more agile and sustainable aviation ecosystem. This transformation project reflects the trust and synergy built between TCS and Air France-KLM over decades. We look forward to delivering tangible value, and supporting their mission to remain at the forefront of air transport. Kudos to everyone involved in this monumental journey! Learn more (EN) : https://lnkd.in/eySNAZk7 Learn more (FR) : https://lnkd.in/edG7k6xn #TCS #AirFranceKLM #Partnership #Innovation #CloudTechnology #Sustainability #DataDrivenTransformation

1,243

175 Comments