Arul Murugan Mani

"Addressing the root cause of escalations is crucial for growth and profitability. Preventing escalations not only saves time and resources but also elevates your business game." - Parker Chase-Corwin, CEO & Principal Consultant of Xperience Alchemy, on the Scale Tale podcast with Mausmi Ambastha, Co-founder & COO of ZapScale. 🔊🎯 Parker, a seasoned customer success leader and consultant, shares his extensive expertise on: 🔍 Mastering escalation management 🔍 Ensuring ownership and accountability during escalations 🔍 Implementing effective communication strategies 🔍 Identifying and resolving root causes Enhance your customer success strategies with insights from this invaluable session 👉🏻 https://lnkd.in/gKnjFnWY #EscalationManagement #CustomerSuccess

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We recently concluded a transformative 7-day strategy development workshop with Mr.Rakesh Sondhi. This intensive workshop was an eye-opener and a catalyst for expanding our perspectives. Under Mr. Rakesh's expert guidance, we learned to view situations more clearly, assess them accurately, and develop effective strategies to tackle challenges head-on. The mentoring and insights provided were invaluable. I highly recommend Mr. Rakesh's services to any corporate or individual seeking to enhance their strategic capabilities. #Leadership #StrategyDevelopment #ProfessionalGrowth #Mentorship #CorporateTraining

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Discover the power of true customer centricity and how it can transform your organization in my latest insights on driving meaningful customer centricity.

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Expense Management Solution by Yatra is an example of the use of cutting edge GenAI technology in building modern software.

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The Three Box Solution by Vijay Govindarajan is a framework for achieving strategic innovation while balancing the competing demands of maintaining a company’s current operations. It organizes activities into three key categories or "boxes" 1. Box 1: Manage the Present Focuses on optimizing existing operations to sustain current success. Emphasizes efficiency, meeting customer expectations, and incremental improvements. Involves refining products, services, and processes for immediate competitiveness. 2. Box 2: Selectively Forget the Past Involves identifying and shedding practices, mindsets, and business models that may no longer be relevant. Requires questioning legacy systems and traditions that hinder adaptation. Encourages leaders to challenge established norms and embrace change. 3. Box 3: Create the Future Focuses on innovation, exploring new opportunities, and building capabilities for long- term success. Includes investments in disruptive technologies, entering new markets, and envisioning radical changes to the business model. Prioritizes bold experiments and forward-thinking strategies. Key Takeaways Balancing the three boxes is crucial; too much focus on any one box can derail a company’s success. The framework emphasizes the importance of adaptability and managing trade-offs between the present and future. By integrating these approaches, organizations can remain competitive today while innovating for tomorrow. The Three Box Solution provides a practical roadmap for leaders aiming to navigate complex environments and drive sustainable growth. Let me know if you'd like deeper insights into its application!

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Transforming Nonprofits with CRM: How Conclo Technologies & Salesforce Empower Mission-Driven Organizations At CONCLO Technologies Pvt Ltd., we believe in the power of technology to drive positive change. We're thrilled to share our latest blog on how Salesforce CRM is empowering nonprofits to amplify their impact, streamline operations, and deliver on their mission. Discover how our tailored Salesforce solutions are helping mission-driven organizations: Build deeper connections with donors and volunteers. Optimize operations for increased efficiency. Utilize data-driven insights to maximize their outreach and impact. Whether you're a small nonprofit or a global organization, CONCLO Technologies is here to guide you on your journey with Salesforce. Read more 👉 [Link to blog] https://lnkd.in/gPtMDPS9 #Nonprofits #Salesforce #CRM #DigitalTransformation #MissionDriven #ConcloTechnologies #TechForGood #SalesforceForNonprofits #Innovation #TeamCONCLO #SalesforceNPSPS #Empower

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How our Universe works, based on the Vedic Planetary system. To be implemented in TOVP, Mayapur.

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Guys, here are some of the glimpses of a recent podcast we did around building startups!

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What’s the secret sauce behind scaling SaaS businesses in a world always on and connected? Bhanu Jamwal from TiDB dives into this in his latest blog on The Economic Times CIO. 📝 Read the full blog here: https://bit.ly/41dGKW6 From the rise of real-time data demands to the need for seamless scalability, Bhanu unpacks why distributed databases aren’t just a tech trend—they’re the backbone of modern SaaS innovation. Curious about: ✅ How distributed databases like TiDB tackle data challenges? ✅ Why scalability and resilience are non-negotiables for SaaS success? ✅ And what the future holds for data management? Distributed databases are shaping the future of SaaS, and we're just getting started. How is your team gearing up to meet demand?

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#Frappe Team Inspires for Data-Driven Transformation at #Indictrans Gone are the days of traditional vendor visits focused solely on process audits and performance improvement. The recent visit by the Frappe team to Indictrans marked a refreshing change, prioritizing open dialogue and collaborative problem-solving. A Big Thank You to Rushabh Mehta and Parth Garachh for fostering an exceptionally open discussion. The focus shifted from blame-game tactics to a collaborative exploration of business models, shared challenges, and innovative solutions to overcome them. Key Takeaways for Indictrans: Aligning for Customer Success 1. Goal-Oriented Processes: Every process established within Indictrans should have a clearly defined objective, with a customer-centric focus at its core. For example, the sales process could aim to deliver high-quality product demos that resonate with customer needs. 2. Data-Driven Decisions: Along with regular process monitoring, Indictrans will prioritize a data-driven approach. Implementing dashboards and leveraging data insights will guide future key decisions, ensuring optimal operational efficiency and customer satisfaction. Once again thank you team Frappe for visiting #Indictrans  #Frappe #opensource 

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Looking to connect with AI/ML experts in Chennai. #AI #ArtificialIntelligence #ML #MachineLearning Lets connect on [email protected]

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Nearly 60% of Automotive dealerships struggle with missed opportunities and delayed follow-ups due to outdated and  manual processes. I’m hosting a webinar on 26th September, 2024 (Thursday) to discuss the implementation of Event-based triggers in Automotive CRM. We’ll explore how professionals in the Automotive Dealership Industry automate different real-time processes in Automotive Dealership CRM. Register here : https://lnkd.in/gKdr83zy #webinar #automotive

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Sonata Software recently invited me to contribute at their "Building a #Resilient Workforce: Strategies for Success" event. This was a panel discussion anchored by the effervescent and impactful Shubhra Singh and my co-panelists were their CDO Suresh HP and their Head of Corporate Development Sharmila Sherikar, both exceptionally well-read and articulate leaders. With Co-travellers so named, challenge number one was not even the topic, it was getting my tongue to navigate the "S" and "Sh" sound when my geographical ethnicity does not allow for it :-) On to the topic at hand. Shubhra moderated the session extremely well with her forceful and well-directed questions making us better panelists in the process. The first question that defined the boundaries of our conversation was "Why do we need a resilient workforce?" To me, resilience is fundamentally our ability to #navigate through and bounce back from adversity. Organizations that don't anticipate adversity can perhaps do without a resilient workforce. In a world in the middle of a #climatecrisis, chasing some 17 sustainable development goals, facing an existential #AI opportunity, and growing to 10 billion people, addressing adversity is how we will progress into a very challenging future. The next question allowed us to define resilience for the 300 strong audience. How does collaborative and cross-functional teamwork contribute to resilience of individual employees. How do leaders contribute to a culture of resilience? Resilience has two core ingredients: #Strength and #Elasticity. Strength comes from the individual and the community. The strength of the community is what prevents a culture from turning toxic. Hence, I would say cross functional / collaborative teamwork is the absolute essence of resilience. Elasticity is the ability to stretch which comes from both the individual and the organisation as well as from a strong sense of purpose they carry. The difference between #toxicworkplaces and purpose driven workplaces is that the latter stretch people to their elastic limits but no more. Leaders fashion #purpose on the fertile soil of #culture. I believe that there are two extremes of #culture that leaders navigate - a sharp elbowed culture and a warm chested culture. They also navigate two extremes of purpose - the ambiguous and the ambitious. The intersection of warm chested as well as ambitious culture is where breakthrough #innovation thrives. Similarly, warm chested and ambiguous tends to give us a Don Quixotic organisation...quite well meaning but essentially useless. [Covering the entire discussion is best left for another day.] However, this forced me to dig deep and seriously introspect as a Founder to find answers and I am grateful to team Sonata for listening-in and to Rashmi Prabha, Balaji Kumar and Samir Dhir for having me over.

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Watch the full episode (Part - 1) of the podcast that we did recently on 'Building Startups for Growth & Success'. Thank you Vivek Shrivastava for being a wonderful host and asking lot of questions, some of them were really tough 😉. Let me know your comments after watching the entire episode. #startups #build #instterra #makeinindia

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Discover the latest features in C# Dev Kit for VS Code with Deepthi Balasubramanian at the C# Corner Chennai Chapter Meet! Don't miss this chance to deepen your C# skills and stay updated with the newest tools in development! Register now: https://lnkd.in/gxuPKd7t #DotNetConf #CSharpCorner #Chennai #AI #ChennaiEvents #DOTNET #developers #CSharp #VSCode

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Interesting conversation between Sunil Kumar D. and Sri Sudharshan M with great analogies during THE SUNIL SHOW: Episode 11- Vision to Victory - Impact of PMOs in Organizational Growth. Well done Sri! PMOGA India Hub | PMO Global Alliance #pmo #pmoga #pmoglobalalliance

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