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At the heart of my role as EVP & COO of the MarTech products business at Comviva lies…
Articles by Amit
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Unlocking the future of CX by integrating AI and Martech
Unlocking the future of CX by integrating AI and Martech
55% quarterly increase in average order value, 18% increase in member rates, 12% increase in enrollment in 4 months…
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MarTech: The booster that businesses need in a post-covid world
MarTech: The booster that businesses need in a post-covid world
As the entire world moves from physical to virtual space, digital marketing and marketing technology platforms have…
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CXM and the Modern Customer - Big Data / any data to make sense of this, do you really care ? !
CXM and the Modern Customer - Big Data / any data to make sense of this, do you really care ? !
Know your audience……the customer knows more than you! This is the first trick of the trade taught as a part of…
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The fine line between insights and actionable insights
The fine line between insights and actionable insights
We live in a data-rich age. According to Cisco’s Visual Networking Index, annual global IP traffic will pass the…
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Researchers predict that #GenAI is poised to unlock between $240 billion and $390 billion in economic value for retailers. Personalized marketing…
Researchers predict that #GenAI is poised to unlock between $240 billion and $390 billion in economic value for retailers. Personalized marketing…
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The concept of ‘data ubiquity’ will soon transform from a vision to a reality by 2030. With an overwhelming amount of real-time information generated…
The concept of ‘data ubiquity’ will soon transform from a vision to a reality by 2030. With an overwhelming amount of real-time information generated…
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I recently came across an old video of former US President Barack Obama discussing success and failure. While success may shine brightly, it’s the…
I recently came across an old video of former US President Barack Obama discussing success and failure. While success may shine brightly, it’s the…
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The concept of ‘data ubiquity’ will soon transform from a vision to a reality by 2030. With an overwhelming amount of real-time information generated…
The concept of ‘data ubiquity’ will soon transform from a vision to a reality by 2030. With an overwhelming amount of real-time information generated…
Shared by Amit Sanyal
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Happy to share, I have created my first chatbot. #AIML - ask me anything from Sumit Thanks Ujjyaini Mitra & Setu School
Happy to share, I have created my first chatbot. #AIML - ask me anything from Sumit Thanks Ujjyaini Mitra & Setu School
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Starting the day with a plan is like setting a personal roadmap, keeping one focused and aligned with their goals. One can prioritize what truly…
Starting the day with a plan is like setting a personal roadmap, keeping one focused and aligned with their goals. One can prioritize what truly…
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Diwali is the perfect time to create unforgettable memories with our loved ones. This year I wish you all a clean and green Diwali filled with…
Diwali is the perfect time to create unforgettable memories with our loved ones. This year I wish you all a clean and green Diwali filled with…
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Digitization may have set the stage for what's to come, the future lies in the evolving transition from digital-first to #AIFirstMartech. For…
Digitization may have set the stage for what's to come, the future lies in the evolving transition from digital-first to #AIFirstMartech. For…
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It's a little late for this update but better late than never. After an amazing three years, I left Foot Locker Europe earlier this year. It was…
It's a little late for this update but better late than never. After an amazing three years, I left Foot Locker Europe earlier this year. It was…
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Strategy is saying no to 1000 things "Strategy is about making choices, trade-offs; it's about deliberately choosing to be different." - Michael…
Strategy is saying no to 1000 things "Strategy is about making choices, trade-offs; it's about deliberately choosing to be different." - Michael…
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''Human-abled technology is a key factor which differentiates into great and the greatest customer experience", says our EVP & COO, Martech, Amit…
''Human-abled technology is a key factor which differentiates into great and the greatest customer experience", says our EVP & COO, Martech, Amit…
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Technology v/s Human touch this debate is as old as time! So, we finally put it to rest by finding the middle ground and focusing on the proverbial…
Technology v/s Human touch this debate is as old as time! So, we finally put it to rest by finding the middle ground and focusing on the proverbial…
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A big congratulations to the entire team on this great achievement! An end-to-end engagement marketing solution, our MobiLytix™️ Rewards (MR)…
A big congratulations to the entire team on this great achievement! An end-to-end engagement marketing solution, our MobiLytix™️ Rewards (MR)…
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We’re excited to announce that our MobiLytix™ Rewards platform has been recognized as a ‘Major Contender’ in the 2024 Loyalty Solutions PEAK Matrix®…
We’re excited to announce that our MobiLytix™ Rewards platform has been recognized as a ‘Major Contender’ in the 2024 Loyalty Solutions PEAK Matrix®…
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Db Vaghela
Think a hundred times before choosing LG considering the bad experience of several consumers about poor after sales-services and refusal to give valid legal invoices and e-receipts containing names and addresses of consumers as recipients and consignees of goods supplied by LG in a B2C transaction of supply of goods for purchase of a new model with market price Rs.44192 in part consideration of NEFT Rs.9632 instead of Rs.992 and rest considerations in return for a defective model (Rs.43200) failed 3 times remaining out of service for 127 (53+5+69) days from 9.4.20 to 30.4.21 with repair charges Rs.1954 with invoice, Rs.4431.10 with e-receipt and Rs.9632 for no invoice and no e-receipt and LG failed to comply with mandatory provisions contained in Section 31 Rule 46 of GST Rules, 2017 deriving provisions of para 5 of Consumer Protection (General) Rules, 2020 read with section 2 (47)(vii) of new CP Act, 2019. Had LG complied with these mandatory provisions, mandatory documents, and mandatory contents LG could have avoided harassment and victimisation of a senior citizen elite LG consumer for the last more than 3 years from 26.6.21. This is the reality of arrogance and adamance of the LG service team supported by LG management. So, again think a hundred times about choosing LG in good faith and consider the reality of LG's poor services and arrogance and adamance in non-compliance with mandatory provisions that cost ZERO but no sensitivity for compliance with laws or senior citizens elite LG consumers. Had LG focused diligently and considered the compulsory legal compliance with the mandatory provisions in question on 26.6.21, LG could have gladly issued a valid legal tax invoice on 26.6.21 and an e-receipt on 26.6.21 at no cost or no time and LG could have avoided (i) the issuing of an illegal disputed Debit note on 26.6.21 and (ii) avoided invalid disputed suspicious tax invoice on 12.2.22 after seven months of delivery challan dated.8.7.21, (iii) avoided 163 complaints on INGRAM, 32 complaints, and 5 appeals on CPGRAMS, CMO complaint, Minister complaint, PMO complaint, etc, (iv) more importantly avoided victimization of senior citizen consumer for more than 3 years by simple compliance with mandatory provisions in question (v) avoided wastage of precious resources of manpower, money, time, and energy for the last 3 years for possible gainful productive use. Still, it is shocking to highlight that even after 3 years, LG and NCH do not want to learn any lesson and are noticed as arrogant and adamant about not focusing on compliance with mandatory provisions and not issuing valid legal invoices and e-receipt containing my name and address as “Dhirubhai Vaghela, Plot No: 29/2, Sector 4 A, Gandhinagar-382006” as recipient and consignee of the goods supplied by LG in addition to "One Time Customer For Defective Return" to keep balancing between mandatory provisions and policy to serve the purpose of resolution
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Bolaji Blessing Abonde ( MSCAITBM, FIMC, CMC, HSE, (CPM)(CHRP)
The latest CTO Focus Session featuring Randeep Sekhon from Bharti Airtel and Erik Ekudden from Ericsson was a compelling exploration of how their partnership is shaping the future of 5G. 🤝 A key takeaway from the discussion was the transformative role of Fixed Wireless Access (FWA), which is delivering high-speed broadband to areas where traditional fiber deployment is challenging. This significant development highlights the tangible benefits 5G is offering, particularly in expanding connectivity options. 🌐 They also covered the broader impact of global 5G deployment, focusing on monetization strategies and advanced technologies such as network slicing and AI integration. The potential of 5G features, including low-latency applications and enhanced programmability for developers, was also a major highlight. 📈 I'm eager to see how these innovations will further enhance customer experiences and drive industry progress. What are your thoughts on the future of 5G and its impact on telecommunications? 💬 🎥 Watch the full session here: https://lnkd.in/d8gJsKJs #CTOFocusSessions #5G #FWA #Partnership #TeamEricsson
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Bolaji Blessing Abonde ( MSCAITBM, FIMC, CMC, HSE, (CPM)(CHRP)
The latest CTO Focus Session featuring Randeep Sekhon from Bharti Airtel and Erik Ekudden from Ericsson was a compelling exploration of how their partnership is shaping the future of 5G. 🤝 A key takeaway from the discussion was the transformative role of Fixed Wireless Access (FWA), which is delivering high-speed broadband to areas where traditional fiber deployment is challenging. This significant development highlights the tangible benefits 5G is offering, particularly in expanding connectivity options. 🌐 They also covered the broader impact of global 5G deployment, focusing on monetization strategies and advanced technologies such as network slicing and AI integration. The potential of 5G features, including low-latency applications and enhanced programmability for developers, was also a major highlight. 📈 I'm eager to see how these innovations will further enhance customer experiences and drive industry progress. What are your thoughts on the future of 5G and its impact on telecommunications? 💬 🎥 Watch the full session here: https://lnkd.in/d8gJsKJs #CTOFocusSessions #5G #FWA #Partnership #TeamEricsson
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Mallikarjuna Rao B V
I, on behalf of #XiaomiIndia, extend our deepest gratitude to all our #MiFans & #MiPartners for being part of our story.🙏🏼 Xiaomi's journey wouldn't be possible without your trust and encouragement. 💪🏼😍 https://lnkd.in/gAe9qyrP #NoMiWithoutYou🙏 #Innovation #XiaomiIndia #10YearsOfTomorrow #XiaomiIndiaTurns10
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The Ken
"With more data comes the curse that you feel you're doing the right thing. It also comes with the curse that you're not any wiser", says Chandrashekhar Vattikuti—CPO at Inmobi and SVP at Inmobi Telco Cloud. Listen to this episode of Two by Two by clicking the link in the comments. ----------- #TheKen #TwobyTwo #PM #ProductManager #ProductManagement
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Rutger Wilhelmi
The rise of #AI and automation has created a disconnect between enterprises and their customers. While this presents some challenges, it also opens up exciting new opportunities for #manufacturing businesses. Explore how Tata Communications supports enterprises in bridging this gap by enhancing customer satisfaction, delivering exceptional experiences, and enriching product offerings through our cutting-edge technology. https://okt.to/ORqAQL
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Hannan Tariq
This is interesting. Reliance Jio believes that Increasing margin should be the right indicator instead of ARPU for Telco. I think this is right in a way as Telcos are diversifying their portfolios and are not limited to only connectivity. What are your thoughts? #telecom #arpu #business #telco #telecommunication
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Vijay Agarwal
🚀 India's rapid adoption and widespread use of 5G technology has positioned the country as a global leader in mobile technology. With over 425,000 sites deployed and more than 180 million 5G subscribers, India's digital landscape is evolving at an unprecedented pace. The impact of 5G in India has been significant, with unique trends and transformative potential observed across various sectors. To ensure accessibility in India's diverse and price-sensitive market, smartphone manufacturers are focusing on affordability and awareness, while partnerships with telecom operators are encouraging adoption. Fixed Wireless Access (FWA) has also played a crucial role in bridging the digital divide by providing reliable connectivity to underserved regions. Looking ahead, 5G is set to change sectors beyond consumer tech in India, such as healthcare, education, and smart cities. It will enable advanced applications and significantly impact critical sectors. By 2030, fully matured 5G technology will be deeply integrated into daily life, transforming interactions, entertainment, and everyday tasks. India's journey with 5G technology demonstrates the transformative power of innovation and technology in shaping the future. As we look ahead, what are your thoughts on how fully matured 5G technology could reshape daily life for people in India by 2030? #5G #Technology #Future #Innovation
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Ankush Bhatia
Ever wondered how the future of finance could look like? Ericsson India and the Foundation for Innovation & Research in Science & Technology (F.I.R.S.T) at Indian Institute of Technology (IIT) Kanpur have forged a strategic partnership set to revolutionize Mobile Financial Services and Fintech solutions, in India and beyond. 💼💰 With the digital wallet market projected to hit $16 trillion in transactions by 2028, this partnership couldn't come at a better time! 💳 Ericsson's Financial Services Platform, already powering over 400 million registered mobile wallets worldwide, combined with F.I.R.S.T's reputation for fostering technological breakthroughs, sets the stage for groundbreaking advancements in financial technology. What are your thoughts on this strategic collaboration? #Fintech #Innovation #Partnership #MobileFinancialServices
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Pinkesh Kotecha
The recent article in ETTelecom on the pivotal role of telecom in India's sustainable development resonates deeply. #Robustconnectivity and #networkinfrastructure are indeed the bedrock of the nation's #digitaltransformation journey. Initiatives like the Digital Communication Innovation Square (DCIS) and the Telecom Technology Development Fund (TTDF) play a crucial role in fostering innovation and entrepreneurship, enabling diverse sectors to leverage technology effectively. The burgeoning contribution of the digital economy to #India's GDP, expected to exceed 20% by 2026, reflects the transformative power of technology. However, achieving this vision hinges on bridging the digital divide and ensuring equitable access to connectivity. Collaboration between government, industry, and innovators is key to fostering an ecosystem conducive to innovation, promoting digital literacy, and driving sustainable growth. At Ishan Technologies, we are committed to expanding our network to serve more and more customers and offer a seamless experience, contributing to this digital growth. I would love to get your views and thoughts on how, as a fraternity, we can accelerate India’s digital growth? #Telecom #TRAI #ArtificialIntlligence #DigitalIndia #DOT #Ishantechnologies https://lnkd.in/dhFZXTi4
1 Comment -
Subhra Das
Price hikes by telcos. Who should be paying? Customers or OTTs. Telecom operators are caught in a vicious downward spiral. The more they invest in 5G and fiber, the more commoditised their core connectivity services become. The customer interactions and emotional engagements are captured by OTTs. Netflix, Youtube etc are the winners. OTTs make all the profits while telcos end up holding all the costs. In a way telcos end up subsidising OTTs as no compensation is received. With low and falling customer ARPUs and factors like inflation, sustainability of network investments becomes a problem. European telcos in markets with intense competition are some of the worst hit. Some are seeing ROIC lower than WACC. Somebody has to pay the price. And this is then passed on to customers. There are two ways out. Make OTTs pay through regulation. Or encourage and support market forces to level the playing field. At Aladdin.life we are pitching for the latter. Osman S. Siamak Sarbaz Ganpatsingh Rajput David Sebel Bhaskar Deka Sudhakar Murthy Ramesh Mahalingam #Telecom #OTT #mobiletelecom #mobile #mobilebroadband #Netflix #Youtube #Airtel #Vodafoneindia #Jio #RelianceJio #TelecomTariffs #PriceHike
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Kundan Das
Where India Stands in Industrial Digital Transformation after a Successful Global 5G Adoption Story for Consumers. Based on Ookla,s recent publication India's 5G landscape witnessed a remarkable transformation in 2023, significantly enhancing the consumer experience with a surge in adoption rates. The country's 5G Availability skyrocketed from 28.1% in Q1 to an impressive 52.0% in Q4 2023, marking a notable 23.9 percentage point increase within a year. Notably, Reliance Jio emerged as the frontrunner in the 5G race, boasting a leading rate of 68.8% in Q4 2023, surpassing Airtel by a significant margin of 38.5 percentage points, as Airtel stood at 30.4%. Throughout 2023, India's rapid country-wide expansion of 5G Availability underscored the nation's strong commitment to embracing cutting-edge technology. Reflecting on Industrial Digital Transformation post hosting over 100 events, it is vital to prioritize tangible outcomes over mere discussions and presentations. Let's propel progress by leveraging real-world insights and actions, paving the way for a transformative future. The seamless connectivity to machines and increased wireless access are paving the path for the realization of ML, AI, and Automation on a larger scale. #5G #India #DigitalTransformation #Technology #Innovation #BCG #CII #NASSCOM #AIRTEL #JIO #VI
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Nitin Tevatia
Current status of commercialization of private 5G frequencies in countries around the world. There is great need for Industrial 5G spectrum in India too as vital for us to achieve digital transformation across the industry. L&T Technology Services #private5g #privatenetwork #5G Department of Telecommunications ( DOT )
7 Comments -
Db Vaghela
Greetings from a senior citizen elite LG consumer! People should not get misguided by such promotional advertisements and marketing strategies on Independence Day and think about past performance and present performance of the products and services before taking a decision. The Indian consumers are very much dissatisfied and aggrieved with LG products and poor after-sales services and want freedom from LG as can be confirmed by visiting the websites https://lnkd.in/d2nAk3nT ; https://lnkd.in/dt6_Nd7w and https://lnkd.in/d7NUhZX6 ; This is just a show, LG never reverts to consumer needs. LG has been refusing mandatory documents of an invoice and e-receipt containing mandatory contents of my name and address as recipient and consignee of goods supplied by LG irrespective of purchase or replacement after collecting Rs.9632 for the last 3 years. LG says it is a free-of-cost replacement and not a purchase of a new model in part considerations of Rs.9632 and rest considerations for return of defective model. Thus, LG follows double jeopardy - by giving faulty products and in return victimisation for 3 years and more by refusing mandatory documents. What is the credibility of a global company in victimizing senior citizens? [email protected] When LG considers it free of cost, what for LG collected Rs.9632 from me? What stops LG from considering a refund of Rs.9632 + interest at the market rate from the date of receipt i.e., 25.6.21, an apology letter from the CEO/MD and compensation for earlier 127 (53+5+69) days of the defective model remained out of service and for 3 years of victimization for non-compliance of mandatory provisions for documents and their mandatory contents? Sir, it is more disheartening to know the negative and dirty role of the National Consumer Helpline (NCH), its Director (then and now) CA PG NCH, and the Grievance Redressal Officer and NPGO in the Department of Consumer Affairs in misusing the status and supporting the LG company being convergence partner of NCH with corruptible methods and modus operandi in managing my 197 complaints upto PMO giving me wrong advice for 3 years without focusing on implementation of mandatory provisions of documents and their mandatory contents of my name and address in the illegal Debit note and the invalid suspicious tax invoice issued in dark clouds after seven months of delivery challan. NCH and DoCA have been noticed as encouraging non-compliance with mandatory provisions prescribed in Section 31 Rule 46 of GST Rules, 2017 deriving provisions of para 5 of Consumer Protection (General) Rules, 2020 read with section 2 (47)(vii) of new CP Act,2019. As I observed, they have been busy with all possibilities of corruption to the tune , needs, and interests of LG company for the past 3 years. Is this not shocking?
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Db Vaghela
Greetings to one and all on Independence Day from a senior citizen elite LG consumer! People should not get misguided by such promotional advertisements and marketing strategies on Independence Day, and they should think about past and present performance of the products and services before making a decision. The Indian consumers are very much dissatisfied and aggrieved with LG products and poor after-sales services and want freedom from LG as can be confirmed by visiting the websites https://lnkd.in/d2nAk3nT; https://lnkd.in/dt6_Nd7w and https://lnkd.in/d7NUhZX6 ; This is just a show, LG never reverts to consumer needs. LG has been refusing mandatory documents of an invoice and e-receipt containing mandatory contents of my name and address as recipient and consignee of goods supplied by LG irrespective of purchase or replacement after collecting Rs.9632 for the last 3 years. LG says it is a free-of-cost replacement and not a purchase of a new model in part considerations of Rs.9632 and rest considerations for return of defective model. Thus, LG follows double jeopardy - by giving defective products and in return victimisation for 3 years and more by refusing mandatory documents. What is the credibility of a global company in victimizing senior citizens? [email protected] When LG considers it free of cost, what for LG collected Rs.9632 from me? What stops LG from considering a refund of Rs.9632 + interest at the market rate from the date of receipt i.e., 25.6.21 and an apology from the CEO/MD and compensation for earlier 127 (53+5+69) days of the defective model remained out of service and for 3 years of victimization for non-compliance of mandatory provisions for documents and their mandatory contents? Sir, it is more disheartening to know the negative and dirty role of the National Consumer Helpline (NCH), its Director (then and now) CA PG NCH, and the Grievance Redressal Officer and NPGO in the Department of Consumer Affairs in misusing the status and supporting the LG company being convergence partner of NCH with corruptible methods and modus operandi in managing my 197 complaints upto PMO giving me wrong advice for 3 years without focusing on implementation of mandatory provisions of documents and their mandatory contents of my name and address in the illegal Debit note and the invalid suspicious tax invoice issued in dark clouds after seven months of delivery challan. NCH and DoCA have been noticed as encouraging non-compliance with mandatory provisions prescribed in Section 31 Rule 46 of GST Rules, 2017 deriving provisions of para 5 of Consumer Protection (General) Rules, 2020 read with section 2 (47)(vii) of new CP Act,2019. As I observed, they have been busy with all possibilities of corruption to the tune, needs, and interests of LG company for the past 3 years. Is this not shocking? lnkd.in lnkd.in
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Barry Dennis (He/Him)
Reimagine Telco Revenue: Unleash the Power of APIs and Platform Models In the rapidly evolving digital landscape, telcos are presented with a unique opportunity to reinvent their revenue streams through APIs and platform models. Join Atul Purohit's groundbreaking panel, "Telco as a Platform - Driving new revenue with APIs and Platform Models for telcos," and unlock the secrets to success. Discover the art of monetizing network APIs and gain insights into the most valuable APIs for both short- and long-term success. Explore emerging commercial models and understand the associated risks and rewards. Secure your spot and embark on a journey to drive new revenue streams through APIs and platform models tailored for the telco industry. https://lnkd.in/dnesRSJ3 FutureNet World
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