TECH HIRING

🚀 We're Hiring Freshers! 🚀 Are you a recent graduate looking to kick-start your career? We’re excited to announce that we are hiring fresh talent to join our dynamic team! What we’re looking for: ✅ Recent graduates (B.Tech,MCA) ✅ Passionate and eager to learn ✅ Strong communication and teamwork skills ✅ Problem-solving mindset ✅ Open to various roles across departments like Artificial intelligence, Machine Learning, Internet of Things, etc... We are conducting Walk-In Drive on 16th November 2024, Candidates must have a minimum of 70% in their academic qualifications to be considered. Address: 4th floor, 91, 100 Feet Ring Rd, KEB Colony, New Gurappana Palya, 1st Stage, BTM Layout, Bengaluru, Karnataka 560029 Subbareddy Maddula Krishnaveni K. RupsTech #freshers hashtag #hiringfreshers hashtag #jobalert hashtag #graduates hashtag #btech hashtag #mca hashtag #bangalorejobs

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Title: Technical Support Associate – Service Desk (Voice/ Blended Process) Work Location: Pune, Hyderabad, Noida Job Type: Fulltime 100% Onsite (Work from Office) Pay Rate: 20 – 30% hike on current/last CTC Freshers: 3LPA Interview Rounds: 1) V&A Round (Virtual) 2) Technical Round (face to face) Start Date: Immediately (maximum upto 8 days) Shift: Rotational Shifts (Morning, Evening, Night) Preferred Skills: Troubleshoot, ITIL, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS Office (Freshers are also welcome) Role Overview: Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.) Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. Perform post-resolution follow-ups to help requests or incidents. Research issues and resolves technical problems. Creating/updating knowledge articles and support processes functions Experience Required Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred) Exceptional written and verbal communication skills with SVAR score of 65 or above. Exceptional ability to multitask. Exceptional ability to adapt and learn new platforms and skills on the fly. Exceptional sense of urgency Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems. Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 Good to have – ITIL Knowledge Graduate from an accredited institution or Under-graduate with relevant technical experience Previous customer/technical support or technology experience If you wish to apply, please share your resume with your preferred location to [email protected] Thank You