Ending the engagement with a client is like giving emancipation to a minor. It's painful for the parents but growth-inducing for the child, if the child knows what s/he is getting into.
Dear N, I’m struggling right now with a feeling I get near the end of every project — the feeling that it’s ending too soon. Part of it is my yearning as a consultant to feel needed — are you sure things won’t fall apart without me? Part of it is also that, as you ripple out the narrative to your team, people are having opinions about it, and they’re asking you to change it. CEOs changing it as they ripple it out is part of my process, but I worry that one day, when I’m no longer around, you’ll change it in ways that I don’t love. For a long time, I tried to come up with a different way of ending engagements, a way that would help me feel more closure. A way that would make me feel more like it was “done.” But after 10 years of doing this, I’m giving up on that goal. It's simply never final. And the fact that your team is taking it on — maybe even the fact that they will make changes that I don’t love — is proof that they are owning it, which is maybe more important than everything being “right” when I send my final invoice. We still have a couple more weeks. Let’s see how it plays in real sales calls, and in your CEO keynotes that we talked about, and do our best to improve it. After that, I’ll be here whenever you want to talk about it, but I’ll also do my best to let go. Yours, Andy