Exotel

🌟 Exotel at DOT – CCA Karnataka Outreach Program 🌟 We’re honored to have been invited to speak at the Department of Telecommunications (DOT) – Controller of Communication Accounts (CCA) event, where we’ll be addressing the “Importance of Licensing and Compliance in Encouraging Entrepreneurs.” This event marks a significant milestone as DOT-CCA Karnataka has recognized Exotel among all licensed operators across the state for our contributions to the telecommunications ecosystem. 📌 Why Licensing and Compliance Matter: Licensing and regulatory compliance form the backbone of a secure and reliable telecommunications infrastructure. As a licensed operator, Exotel is committed to not just adhering to these standards but also fostering innovation while maintaining trust and accountability. 📌 Empowering Entrepreneurs: We believe that by simplifying compliance and creating awareness, we can enable startups and entrepreneurs to focus on innovation, ensuring they scale with confidence. We’re excited to share our journey, insights, and the role of licensing in building a robust digital communications ecosystem. A big thank you to DOT – CCA Karnataka for this opportunity to engage with the telecom community and contribute to shaping the future of entrepreneurship and compliance. Here’s to creating an ecosystem where innovation and regulation go hand in hand! 🚀 Vivek Jathanna #Telecom #Entrepreneurship #ComplianceMatters #Exotel #InnovationInTelecom #LicensingLeadership #DOT #CCA

According to HubSpot research, 90% of #customers consider an immediate response to a customer service question to be "important" or "very important". When customer expectations are this evolved, WhatsApp emerges as a game changer. Here are 4 powerful use cases for businesses to streamline their operations. Ready to transform the way you connect with your customers over WhatsApp? Talk to our product squad today: https://bit.ly/4fGM7Bz #CustomerEngagement #WhatsAppForBusiness #CX #Exotel #AI #CustomerExperience 

🚀 Top 5 Key Takeaways from Our Exclusive Conversation with Hitesh Veera, COO - Kotak Mahindra Life Insurance 🚀 In our insightful discussion, Hitesh Veera shared his perspectives on building superior customer experiences. Here's what stood out: 📌 Building a strong customer persona is essential to offering better solutions. 📌 A sound communication strategy across channels is non-negotiable. 📌 Key messaging must be consistent and owned by a single person for uniformity. 📌 Leverage data analytics to deliver hyper-personalized experiences. 📌 Speed & ease trump brand loyalty in today's fast-paced world. 🎥 Want to dive deeper into these insights? 👉 Watch the full conversation on YouTube: https://bit.ly/3ZJ5PG3 Angira Agrawal #CustomerExperience #CXInsights #Leadership #HyperPersonalization #Data #CX #Banking #Finance #BFSI

📦 Redefining E-commerce Logistics: How Shiprocket & Exotel Deliver Trust Across 24,000+ Pin Codes 🚀 The e-commerce landscape is evolving at lightning speed, and with it comes the need for seamless customer experiences and efficient logistics. This is where Shiprocket, India’s leading logistics platform, has set a stellar example by leveraging Exotel’s AI-powered conversational platform. Here’s how Shiprocket is redefining logistics: ✅ Personalized Customer Support: With intelligent WhatsApp conversations, customers receive instant updates on orders, returns, and queries. ✅ Operational Efficiency: Automation has streamlined workflows, reducing manual effort and ensuring prompt resolutions. ✅ Scalable Solutions: Exotel’s robust platform ensures reliability even during high-demand periods. By integrating advanced conversational tools, Shiprocket not only enhances operational efficiency but also builds stronger customer relationships—delivering more than just packages, they’re delivering trust. 💡 Read the full success story and discover how Shiprocket is delivering happiness to 24,000+ pin codes across India: https://bit.ly/41AFT1G #CustomerExperience #EcommerceLogistics #ConversationalAI #CX #Innovation #SuccessStories #AIinLogistics #CXExcellence #InnovationInAction

🌟 That’s a Wrap from the Government CX Summit, Abu Dhabi! 🌟 What an incredible experience it’s been to be a part of the Second Edition of the Government CX Summit! 🚀 Over the course of this prestigious event, we witnessed trailblazing innovations, visionary discussions, and a shared passion for elevating customer experience in the public sector. From insightful sessions to inspiring interactions, it was amazing to see how leaders and experts are shaping the future of CX. ✨ At Exotel’s booth, we had the pleasure of engaging with government leaders, CX pioneers, and industry visionaries—exploring how AI-driven solutions are transforming citizen engagement and redefining CX innovation in the public sector. 💡 A big thank you to everyone who stopped by, shared their ideas, and collaborated with us. Your enthusiasm and insights drive our mission to keep innovating! 📍 Abu Dhabi, you’ve been phenomenal—here’s to shaping the next era of customer experience, together. Until next time! 💼 Mujahid Ahmed Mohamed Ameer Ahmed Mostafa Rahul Bhatia Finesse Global #GovernmentCXSummit #AbuDhabi #CXInnovation #CustomerExperience #Exotel

🌟 AI Leaders Redefining Customer Experience 🌟 Join us at the Global AI Show 2024 in Dubai for a power-packed panel discussion featuring some of the brightest minds in CX and AI: ✨ Excited to Share the stage with: Ilaria Buonpane, Director of Customer Experience, talabat – Driving innovation to elevate customer delight in the fast-paced food delivery industry. Ahmed Khbeer, CEO & Managing Director, Tafaseel BPO – Shaping the future of service delivery through AI-powered solutions. Dinesh Dua, Chief Customer Experience Officer, Luxury Real Estate Company – Creating premium customer journeys with data-driven insights. Geeta Raghuvanshi, Chief Data & Technology Officer, Al-Futtaim Blue – Championing data and AI to transform customer engagement at scale. Jacqueline Elboghdadi, CMO, ADNOC Distribution – Blending AI with creative strategies to deliver impactful customer experiences. Moderated by our very own Udit Agarwal, VP & Global Head of Marketing, this session will dive deep into the "Gold-rush Era of AI-Powered Experiences." 🗓️ When: December 13, 2024 | 1:00–2:00 PM 📍 Where: Grand Hyatt Dubai Don't miss this chance to learn from and network with leaders shaping the future of AI and customer engagement. #GlobalAIShow2024 #ExotelAtGlobalAIShow #HumanAIHarmony #CustomerExperience #AIInnovation

🌟 The Countdown is On! The Second Edition of the Government CX Summit Abu Dhabi is Happening on December 10th! 🌟 We’re thrilled to be part of this prestigious event, set against the vibrant and innovative backdrop of Abu Dhabi. This summit is more than just an event—it’s a deep dive into the ever-evolving Customer Experience (CX) landscape in the public sector, spotlighting the incredible advancements made in the past year. We’re excited to connect, collaborate, and reimagine the future of CX with government leaders, CX pioneers, and industry visionaries. 📅 Mark your calendars for December 10th. Let’s shape what’s next in CX innovation—together! #GovernmentCXSummit #AbuDhabi #CustomerExperience #CXInnovation #Exotel #CX

🚀 Global AI Show Dubai Are you Ready? Here We Come! 🌍✨ Super thrilled to announce that Exotel will be at UAE’s No. #1 show for #CXOs - Global #AI Show Dubai 2024. Looking forward to engaging with visionary leaders, peers, and industry experts as we explore how AI is shaping the future. Let's connect, exchange insights, and create lasting partnerships. See you there!✨ Udit Agarwal Raman Kishore Mohamed Ameer Mujahid Ahmed Amrit Acharya Ahmed Mostafa #GlobalAIShowDubai #FutureWithAI #AIExcellence #TechLeadership #InnovationUnleashed #AIinAction #ShapingTheFuture #AITransformations

Exotel Exclusive 🚀 Exotel along with ETCIO recently hosted a seasoned Banking and Finance industry leader Hitesh Veera - COO, Kotak Mahindra Life Insurance. Hitesh shared game-changing strategies in our exclusive conversation with him. Here is a sneak peek of the conversation: 👉 Craft a robust communication strategy across channels to maintain consistency. 👉 Ensure key messaging is unified and led by a single owner to drive alignment across touchpoints. 👉 Leverage data analytics to create hyper-personalized customer experiences. 👉 Remember, in today's fast-paced world, speed and ease often outweigh brand loyalty. Catch the complete conversation here: https://bit.ly/4ioaaqq It's all about understanding your customers better and delivering value where it matters most. Are these practices part of your customer strategy? Share your thoughts below! 💬 Angira Agrawal #CX #CustomerExperience #ExotelExclusive #CXLeadership #CustomerCentricity #DataDrivenInsights #InnovationInCX #CXTransformation #BankingInnovation #CustomerFirst #CXTrends

🎉 A Heartfelt Celebration: 4 Years with Old Mutual Ghana! 🎉 Today, we express our deepest gratitude as we celebrate 4 incredible years of partnership with Old Mutual Ghana. 🌟 This journey has been a testament to innovation, trust, and a shared commitment to delivering exceptional customer experiences. Together, we've redefined engagement in the financial services space, paving the way for meaningful connections and impactful solutions. We are truly thankful for the trust Old Mutual Ghana has placed in us and for the collaboration that has made this partnership so special. Here's to celebrating this milestone and building an even brighter future together! 🚀 Thank you, Old Mutual Ghana, for being an integral part of our story. Here’s to many more successful years ahead! 🥂 Patrick Aboagye Sarkodie, PMP GIDEON KOFI A. Metro Edge Technologies Kingsley Bennett Amrendra Rai Vishal Miglani #PartnershipAnniversary #Gratitude #CustomerSuccess #OldMutualGhana #Innovation #Exotel #CustomerExperience #CX