When your PCs don’t work, your employees can’t either.
Minimize downtime in your blended work environment when you can identify, prevent, and resolve employee device issues from anywhere. Our live experts and smart automation deliver 24/7 preferred access to remote tech support and genuine HP parts, for quick and efficient expert response and onsite repair for most HP commercial notebooks and desktops worldwide.3
Keep PCs healthy with the power of AI
Device health data is compared against billions of global HP data points using AI to predict potential issues and identify needed repairs that can help minimize future downtime.
Solving problems before they become your problem
Proactive alerts notify the employee of potential PC issues, and automated ticketing helps schedule repairs when convenient, before they cause frustration and disrupt productivity.
Get employees back to work quickly
When support or repair is needed, employees have 24/7 preferred access to online chat or phone support experts and parts to ensure the fastest remote remediation or onsite service.
An industry-first service unmatched by any PC OEM
To help reduce the time and frustration involved in restoring productivity for both hybrid employees and IT, HP offers the industry’s most advanced, out-of-band diagnosis and remediation technology that enables more PC issues to be fixed remotely than ever before—with virtually no employee involvement-even if the PC won’t boot.
Optional add-ons to extend support coverage for the unexpected:
Accidental Damage Protection
Repair or replace your PC when accidental drops, spills, or electrical surges harm your device.1,3
Defective Media Retention
When storage devices fail, maintain control of the defective media in a way that meets your security standards for protecting sensitive data.1, 3, 4
Travel Support
Give employees access to the help they need—almost anywhere they are—with local language telephone and on-site support coverage in 90+ countries.1,3
Device Life Extension
Extend the life of aging devices by upgrading performance and addressing the most common issues that impede employee and IT productivity
Maximize your IT investment
Maximize your IT investment
Stretch your IT budget by increasing the longevity of devices,7 enabling you to defer refresh costs without compromising performance.
Ease the IT workload
Ease the IT workload
Improve computing experiences by letting HP proactively mitigate device performance issues and extend the support for your fleet.
Reduce the impact of your fleet
Reduce the impact of your fleet
Contribute to your sustainability goals by maximizing the usable lifespan of IT assets, thereby reducing your computing carbon footprint.8
Resources
Demo video
Watch this short video to learn more about how HP Premium+ Support works in your business.
FAQs
Review frequently asked questions about HP Premium+ Support and how it works.
Whitepaper
Read our technical validation whitepaper for HP Premium+ Support
Onboarding quick guide
Easy steps to ensure your devices are monitoring for potential issues.
Learn more about HP Premium+ Support
Footnotes and disclaimers
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.
Expected to be available in November 2024, predictive insights and proactive support are only available with select Hardware Support services. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, & Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
Sold separately or as an additional option.
If Defective Media Retention is purchased, defective drives will be retained by the customer.
The updated Hardware Support services portfolio is planned to be available for select HP commercial PCs (notebooks, mobile workstations, desktops and workstations) in November 2024. The Hardware Support services are available at the time of device purchase.